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Author Topic: Deposit Loss when cancelling order?  (Read 5003 times)

Offline Mr Savage

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Deposit Loss when cancelling order?
« on: 10 April 2015, 15:45 »
Hello guys,

Frankly I'm losing patience with my dealer (again) and I'm now thinking about cancelling my order and popping down to Audi for the RS3.

Where do you stand in getting your deposit back if your build week isn't confirmed yet? This is with a franchised main dealer.
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Offline monkeyhanger

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Re: Deposit Loss when cancelling order?
« Reply #1 on: 10 April 2015, 15:47 »
Quote from: Mr Savage on 10 April 2015, 15:45
Hello guys,

Frankly I'm losing patience with my dealer (again) and I'm now thinking about cancelling my order and popping down to Audi for the RS3.

Where do you stand in getting your deposit back if your build week isn't confirmed yet? This is with a franchised main dealer.

With a good reason to cancel (long wait), and the fact that BW isn't confirmed, the dealership have absolutely no good reason to retain your deposit - what's the wait so far Mr Savage?
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Offline Booth11

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Re: Deposit Loss when cancelling order?
« Reply #2 on: 10 April 2015, 15:54 »
 :shocked:  Still no confirmed BW!! When did you order? 
« Last Edit: 11 April 2015, 07:42 by Booth11 »
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Offline Mr Savage

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Re: Deposit Loss when cancelling order?
« Reply #3 on: 10 April 2015, 18:18 »
Quote from: monkeyhanger on 10 April 2015, 15:47
Quote from: Mr Savage on 10 April 2015, 15:45
Hello guys,

Frankly I'm losing patience with my dealer (again) and I'm now thinking about cancelling my order and popping down to Audi for the RS3.

Where do you stand in getting your deposit back if your build week isn't confirmed yet? This is with a franchised main dealer.

With a good reason to cancel (long wait), and the fact that BW isn't confirmed, the dealership have absolutely no good reason to retain your deposit - what's the wait so far Mr Savage?

It's not so much the wait. I expect that. It's the way my salesman never answers his phone, never returns calls when he says he will, keeps me on hold for weeks until I have to ring him back up. Im still waiting for him to get back to me on this tech pack addition which I asked him about 3 weeks ago!

They charged me twice the agreed deposit and put me in overdraft as I was not expecting that amount of money to be taken out my account.

They haven't sent me my new contract with the agreed deposit (upon collection).

The list goes on and on...

Argh!
« Last Edit: 10 April 2015, 18:22 by Mr Savage »
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Current - MK7 Golf GTI - Tornado Red, 5 Door, DSG, Performance Pack, Dynamic Chasis Control, Panoramic Sunroof, Discover Navigation, Dynaudio.

On Order - MK7 Golf R - Pearlescent Black, 3 Door, DSG, Vienna Leather, Discover Nav Pro, Rear View Camera, High Beam Assist, Keyless Entry, Dynaudio (Tech Pack)

All gone.

Now;

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Offline Snooze

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Re: Deposit Loss when cancelling order?
« Reply #4 on: 10 April 2015, 18:33 »
Sounds like u should cancel sharpish! The problems you're having now don't bode well for the future.
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Offline Mark V GTD

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Re: Deposit Loss when cancelling order?
« Reply #5 on: 10 April 2015, 19:11 »
Annoying but not particularly unusual. Sadly you cant rely on e-mails when dealing with these people - they are drowning in them and the pressure is on them to get new sales rather than deal with the ones they already have. Find out when he is in and deal with at all face to face - that will sort it!

Only get the deposit back if you really no longer want the car!
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Offline monkeyhanger

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Re: Deposit Loss when cancelling order?
« Reply #6 on: 10 April 2015, 19:14 »
Quote from: Mark V GTD on 10 April 2015, 19:11
Annoying but not particularly unusual. Sadly you cant rely on e-mails when dealing with these people - they are drowning in them and the pressure is on them to get new sales rather than deal with the ones they already have. Find out when he is in and deal with at all face to face - that will sort it!

Only get the deposit back if you really no longer want the car!

As he ^ said! Even when picking up my GTD, the salesman's phone was ringing off the hook. They're pretty busy for much of the time. You should expect a status update every fortnight until the car is actually in the process of getting built and transported. Doesn't explain their cock-up of takiing your deposit twice and putting you in the red though!
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Offline Wo-Wo

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Re: Deposit Loss when cancelling order?
« Reply #7 on: 10 April 2015, 19:32 »
Do you think the service would be any better at Audi? I went into an Audi dealer with the full spec of an RS5 I wanted, all he had to do was confirm the price and availability, that was in October and I'm still waiting for that phone call  :laugh:

In terms of the deposit then if no BW has even been confirmed then they should, just out of common decency, give it you back.
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Offline Mr Savage

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Re: Deposit Loss when cancelling order?
« Reply #8 on: 10 April 2015, 21:22 »
Quote from: Wo-Wo on 10 April 2015, 19:32
Do you think the service would be any better at Audi? I went into an Audi dealer with the full spec of an RS5 I wanted, all he had to do was confirm the price and availability, that was in October and I'm still waiting for that phone call  :laugh:

In terms of the deposit then if no BW has even been confirmed then they should, just out of common decency, give it you back.

Good point. Probably the same everywhere to be fair. It just really frustrates you. No where else would ever get away with the level of service they give!
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On Order - MK7 Golf R - Pearlescent Black, 3 Door, DSG, Vienna Leather, Discover Nav Pro, Rear View Camera, High Beam Assist, Keyless Entry, Dynaudio (Tech Pack)

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Now;

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Offline am1w

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Re: Deposit Loss when cancelling order?
« Reply #9 on: 10 April 2015, 21:29 »
Mr Savage:

Get an S3 or an RS3 Sportback as they will be better made than a VW. Only problem is that they both look frumpy especially the Sportback.
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