Anyone had a frozen touch screen display?

[Dave_M]

I had this problem with my CMS(Car registered 1/7/13) during last winter, filmed it everytime it failed until they eventually replaced the complete media system including screen and glovebox hardware.

Apparently some are resolved with software updates or a screen change.

[am1w]

Just imagine a freeze with no voice instructions when you really need to be directed to a new and complicated destination. Paper Road Maps to the rescue!

[Nuggsy71]

Went back in yesterday for the same old fault of freezing when it's Freezing !
So now having the front of the Nav Pro replaced............. whatever that actually involves, as I would have thought it was the hard drive sticking when cold, and not just the systems touch screen.
So in the 14 months of owning the car, and the 6 days of frost we have had, not once been able to use the climate windscreen.
Oh, and the advanced telephone prep is a total waste of time and money, never used it once, and the phone signal inside the car is superb, so much for the climate screen blocking the signal.

[Spenaldo]

I have had that problem, went to Vw yesterday, they have updated the hardware & software on the Nav Pro, the newest version of the software is 2.00.

Hopefully it does the trick, my advice is get to your dealer!

[fredgroves]

I would have thought it was the hard drive sticking when cold,

Its a SSD, not a hard disk. There are no moving parts, its just a big pile of non volatile memory chips - like a SD card.

[Nuggsy71]

Ahhh, well that might explain it, I thought it had a hard drive, so hopefully this will fix it this time, I had it in two weeks ago, and they updated two lots of software.
I've been spoilt this time though, the VW Up I've got this time, now has electric windows and central locking, it was a shock to the system having to use a handle to wind the windows down.................. Oh, and I must remember to use the handbrake !!!

[fredgroves]

From what I've read on here, there were loads of faults before v2.00 of the navpro software and what I've also concluded is that upgrading to 2.00 fixes the problems...

I don't know when 2.00 started coming with the cars, but certainly it came with mine back in May 2014.

[am1w]

Went back in yesterday for the same old fault of freezing when it's Freezing !
So now having the front of the Nav Pro replaced............. whatever that actually involves, as I would have thought it was the hard drive sticking when cold, and not just the systems touch screen.
So in the 14 months of owning the car, and the 6 days of frost we have had, not once been able to use the climate windscreen.
Oh, and the advanced telephone prep is a total waste of time and money, never used it once, and the phone signal inside the car is superb, so much for the climate screen blocking the signal.

This is most interesting. I wonder why VW bundle the ATC and CW together. I feel if they did not, then lots would just order the CW without the ATC.

[Moro]

V2.00 is not a guaranteed solution, but since I got my car updated to this firmware version I have only had one freeze, which occurred about 6 months ago.

[Night Blue]

Mine did this several times but always worked at the dealers. After the inevitable "fob-off "software upgrade I took a video of it not working and got the unit changed. I then had the radio go into "mute" mode - and to be fair the fob-off seems to have fixed it