Have I been "That guy?"

[Wazzzer]

and are you paying for the return postage?

[Nino]

Nope just gotta print the label at work and organise it

[Wazzzer]

Good man

[Nino]

Good man

In all honesty i didn't have an issue sending it back it was more the i must send i back first before they will considder doing anything.

Anyway...

Customer = 1
CP4L = 0

they have now restored my faith in them

[Bellend]

On a serious note, can I ask why people don't like just buying more and getting a refund?

Pretty much standard procedure on anything you buy over the web.....

[Len]

It sounds like you need a good parts supplier.... well I know of one due to launch very soon 

(I'm a trained parts guy with quite a few years of experience, I may not get the prices as low as ecp but at least you'll know the parts are right for your car and forum deals will be offered)

Watch this space or keep checking my website http://oemandmore.co.uk/ (it's not a fancy site at the mo as I'm building the shop site and I have no experience in web design!! In the mean time I can quote and supply quality branded standard and tuning parts, pm me and I will sort a quote for you)

Top notch is Boney!!
has got me the engine mounts and an oil cooler so far!

[Nino]

On a serious note, can I ask why people don't like just buying more and getting a refund?

Pretty much standard procedure on anything you buy over the web.....

Because it would be the same as you buying them off me from ebay, me sending you the wrong parts then me saying im not doing anything until you send them back to me and organise the return..

Would you stand for that?

[Bellend]

On a serious note, can I ask why people don't like just buying more and getting a refund?

Pretty much standard procedure on anything you buy over the web.....

Because it would be the same as you buying them off me from ebay, me sending you the wrong parts then me saying im not doing anything until you send them back to me and organise the return..

Would you stand for that?

TBH yes as that's how I've always known internet purchases.

Received a wrong ECU kit the other day and rang the guy and said look can I just pay for the right one and I'll send this.

TBF to the company they just sent a courier and an email, I printed something off, didn't get collected on time for whatever reason but did the day after. I didn't hang about for it.

Otherwise they send another and you CBF to send it back it gets forgotten about etc etc.

[gazareth]

gsf sent me a fuel pump for a mk3 gti when I was after a mk2 main pump. so called them up and guy says they will send me out the correct one right away and to bin the one they already sent me . mind you that was going back a few years b4 the economic meltdown.

[Wazzzer]

On a serious note, can I ask why people don't like just buying more and getting a refund?

Pretty much standard procedure on anything you buy over the web.....

Because it would be the same as you buying them off me from ebay, me sending you the wrong parts then me saying im not doing anything until you send them back to me and organise the return..

Would you stand for that?

TBH yes as that's how I've always known internet purchases.

Received a wrong ECU kit the other day and rang the guy and said look can I just pay for the right one and I'll send this.

TBF to the company they just sent a courier and an email, I printed something off, didn't get collected on time for whatever reason but did the day after. I didn't hang about for it.

Otherwise they send another and you CBF to send it back it gets forgotten about etc etc.

On the flip side - you pay for the new one then the suppliers fob you off every time and never answer emails etc hoping you eventually forget