Have I been "That guy?"

[VeeDubGTI16v]

Didn't you think something was up when the pads with sensors were cheaper than ones without? They have got their pics mixed up on the website by the looks of it.

[Diamond Hell]

In which case it's their problem for not making sure their listings are right, just like they list the same rocker gasket for ABF as 9A when they're different.

The problem is their response - the online businesses who have happy customers sort out the mess, rather than worrying about getting their goods back, rather than keeping the customer happy.

If you keep your customers happy they'll probably shop with you regularly enough that you won't need to worry about getting parts that cost a few quid back in here and there.

ECP/CP4L seem to have failed to understand that and are acting aggressively 'to protect their best interests' and totally missing out on the fact that they're annoying the hell out of customers left right and centre.  I know I'm deliberately shopping elsewhere now and would put in a strong recommendation for Vee W Services in Bristol - pick up the phone and place your order and get the right parts in 24-48hrs instead of getting all this sort of aggro.

[Nino]

In which case it's their problem for not making sure their listings are right, just like they list the same rocker gasket for ABF as 9A when they're different.

The problem is their response - the online businesses who have happy customers sort out the mess, rather than worrying about getting their goods back, rather than keeping the customer happy.

If you keep your customers happy they'll probably shop with you regularly enough that you won't need to worry about getting parts that cost a few quid back in here and there.

ECP/CP4L seem to have failed to understand that and are acting aggressively 'to protect their best interests' and totally missing out on the fact that they're annoying the hell out of customers left right and centre.  I know I'm deliberately shopping elsewhere now and would put in a strong recommendation for Vee W Services in Bristol - pick up the phone and place your order and get the right parts in 24-48hrs instead of getting all this sort of aggro.

exactly my point

[mcgee9t2]

see your problem here, but they have given you a option.
what would you prefer, them organise a pick up time, then you have to make sure your in at that time (meaning the pick up time they have organised  could be when your at work or something so you then have to take a days holiday, they dont know your schedule...). there not going to send out a replacement part untill the wrong part has been sent back to them, pretty standard for internet shops, otherwise i could order something say theyv send the wrong thing and then they post the correct part out and i dont post the incorrect part back, therefore 2 parts for the price of 1, one part i need 1 part to sell on ebay.

i get where your coming from, its a bit of a chew on having to organise stuff, but the easiest way...

IMO, stop winging and sort out the courier to get the pads back.

bet you have a printer at work that you can use to print out the label, and bet you have a mobile with unlimited/loads of minutes, i seriously doubt that you use within 5 mins or your total allowed mins on your contract every month, therefore chances are whether you make the call to UPS yourself or not isnt going to make any difference to the price of your mobile phone bill...(unless its a number that costs? in which case egnore that last point)

[Nobbyclarke123]

mate i had a similar experience with carparts4less myself, i order a downpipe for my mk3 golf 1.8 adz.. the downpipe that came was nowhere near the correct size/shape/diameter. after 5 phone calls and a fair bit of arguing the resultant is that i now have a downpipe for another vehicle sat in my room no use to me ...

Did they send you the correct part or just refund you?

nope they didn't send me the correct part or refund me, i had many conversations with them and as they refused to organise collection / return of the items, i completely gave up, in the end i went to GSF and got the correct part...

[Nino]

well its been 24 hours and no phonecall.

So I rang back and got thru to someone that sounded the same as the guy I spoke to yesterday and to my amazinment his name started with the same letter but was a different name.

Anyway I questioned why I am yet to have a call from a manager and he said there is a note on my account from the previous agent I spoke to added and 8:20am this morning that a new set of pads have been dispatched and a returns label to return the other pads and the new ones will be with me tomorrow 100%....

Something don't seem right here......

[hobbiniho]

Something don't seem right here......

they probably have people that sit in a back room trawling the internet for anybody slagging them off on forums/facebook/twitter and got scared that they will loose business so sent you out the correct ones  anybody taking bets whether the correct pads will turn up?

[Nino]

Oh god.........

[dom]

The issue that I had was to do with a thermostat that failed within 2 weeks of me fitting it, they were adamant that they wanted the part back for inspection before refund or exchange - I was not going to remove the thermostat to drive over to ECP and get it replaced then drive home and refit the replacement.

In the end the only way I got anywhere with it was to slate them on here while they were still sponsors. I ended up buying a new stat from the dealers, fitting that, returning the faulty one for a full refund and got 5l of coolant out of them as a goodwill gesture. Needless to say I've not bought a thing from them since.

[Bellend]

Not being funny but every car parts supplier is the same with returns/refunds. Buy another then take faulty one back....

Also one's with sensors are cheaper due to mass production.