Hey guys so Ive been ordering new brake stuff the past few weeks building up an entire brake change I.e new pads, discs fluid lines all round etc.
Anyhoo Ive been ordering all my parts from carparts4less.....
Up untill now I have been extremely happy but today I was amazed...
As many of you know there are two types of front brake pads that you can buy for the Mk4 golf,
- One with a pad wear sensor.
- One without the pad wear sensor.
Carparts for less sell both but at different prices see below...
Please take note of the part numbers shown
So after speaking with my garage I was advised that my car prob is the one with the sensor and if not they can just cut the sensor off so may as well get the sensor one incase. Plus they are cheaper.
So the rest of the parts I ordered arrived today, and please make note of the part number I have circled....
Check the part number on the box....
But what is this, the box has arrived unsealed......
Annnnnnd wait for it....................
As you can see these are clearly the incorrect pads, furthermore the box was not sealed so someone has changed them EVEN worse someone checked the ordersheet and COMFIRMED the correct parts were shipped....
As you can imagen I got straight on the blower told them the error to which all I got in return was "Im sorry policy this policy that"
Basically What they have told me is they will organise a return slip for UPS which they will then email me. (Which I then have to print and waste ink I do not have because I don't have a printer) I as in me then have to call UPS, arrange for the pickup myself (using my phone and paying for the call mind) I then have to wait until the pads get back to carparts4less wait for them to confirm the parts are incorrect then and only then will they ether...... Wait for it,
- Offer me a refund.
- Send me the correct parts.
Now at this point I did kick off, it went something along the lines of...
"Why must I be inconvenienced for a mistake your company has made? I don't understand why I must go out of my way to organise a return for an incorrectly sent product which has clearly been incorrectly sent in incorrect packaging further to someone checking these product upon disbatch."
I then went on to say that I am not prepeared to organise a return myself costing me money for yet again a mistake they made.
We went around in circled for abit as I was just getting "im sorry this is our policy" Which at that point I requested to speak with a senior member of staff to which I was told that "No one is in the building" I laughed and said well of corse, your locking up tonight then....
I asked if all calls are recored, and his name I was told yes they are and what did I want them to do?
To which I merley requested that they send someone to pickup the incorrect parts and with them bring my replacements parts or organise for me to take these parts to my local euro car parts as they are clearly the same company to which again i was told "im sorry our policy does not allow this"
Get this he then tells me that If i want him to organise the returns label to tell him quickly as he finishes work at 6!!!! the cheek! (it was 5:45 at this point)
I left it with requesting a call back from a senoir member of staff I.E team leader or manager and that I wanted notes of this effect placed on my account, I then took his name and he promissed me that I would get a call within 24 hours..
Now What Im asking you guys is am I being "That guy" here or do you think I am well within my rights here to be abit akward???
I have a sneaky feeling that I will not get a call to which I will then call them back, find out who there regulating body is and make a formal complaint agaisnt the company.
