Steering Rack / Suspension Squeak

[Darlo]

Well I've had a phonecall saying thing they have replaced the faulty one but now the other one is making some noise, they said they couldn't hear it originally as the other one was so much noisier. Which is a complete load of bull as you could tell that both sides were making excessive noise.

So they are keeping the car for another day. To say I'm annoyed is an understatement. Of the 20 odd cars I have owned this is the first VW I have owned. I have so far been disappointed with the sales, after sales, and now the service side of things. Not to mention the actual car is still to impress me given its already developed faults with 300 miles on the clock.

Rant over

[monkeyhanger]

Well I've had a phonecall saying thing they have replaced the faulty one but now the other one is making some noise, they said they couldn't hear it originally as the other one was so much noisier. Which is a complete load of bull as you could tell that both sides were making excessive noise.

So they are keeping the car for another day. To say I'm annoyed is an understatement. Of the 20 odd cars I have owned this is the first VW I have owned. I have so far been disappointed with the sales, after sales, and now the service side of things. Not to mention the actual car is still to impress me given its already developed faults with 300 miles on the clock.

Rant over

Exactly the same happened with me. There was noise from the one on the drivers side and once they fixed that the other side was making noise (although not nearly as much). They told me that they would want it back the following day to fit the other, but they must’ve gotten another in quickly because they ended up fitting the other the same day. I must admit that I’d only heard the drivers side, so it did seem diligent of them to do the other, even though it was nowhere near as noisy.

Why the feckers did 28 miles in my car and reset the trip meter so it looked like they’d only done 2.5 miles though is beyond me and I’ll be having words when it is back in next week for an unrelated fault (mid-journey failure of the electronic handbrake system again!).

I did have transport pucks left in mine, which I took out at about 500 miles, so I suspect they had been smashing into the tops of the suspension mountings. It’s probably better you get the other sorted now – these parts are in short supply as it is such a widespread problem with the MK7 Golfs.

[Darlo]

Thanks for you reply, I'm glad to hear is not just me then. I have calmed down slightly and had a long conversation with the service manager who was ringing to apologise. He was very good to be honest, he said I am going to be compensated and we have discussed a few options, he is ringing me back later so I will post what I end up getting.

I checked the mileage when I dropped it off and explained the car could be driven round the carpark to demonstrate the problem and it didn't need to go on the road.... We shall see!

[Skinnee D]

Factory in Germany now investigating front suspension noise and put top mounts on back order so not available to order for next day delivery to dealers

Mine had the top mount bearings replaced today but the mounts apparently still creaked when moving the steering rack.
They are trying to source the other (apparently 2) components for each top mount assembly to replace them as well.  They reckon there are a few left in the country - otherwise it will be a backorder/return visit job...
Hardly a big deal of a noise but will be good to get it sorted.
Hope this might be of some interest to others with what seems to be a common problem.  Wonder if the shipping spacers are damaging the mounts in transit

My top mounts are not done yet, but the parts apparently came out of backorder today so hopefully not long to wait.  So if VW's supply is finally catching up with demand that should hopefully be good news for anyone else waiting too

[Darlo]

Well I have to take back most of what I have said so far about vw. They have offered me what I wanted as compensation and they have assured me my car will be ready tomorrow uncleaned as requested.

My new rubber matts including the boot liner, tank of fuel and roof bars will ease the pain

[Skinnee D]

Factory in Germany now investigating front suspension noise and put top mounts on back order so not available to order for next day delivery to dealers

Mine had the top mount bearings replaced today but the mounts apparently still creaked when moving the steering rack.
They are trying to source the other (apparently 2) components for each top mount assembly to replace them as well.  They reckon there are a few left in the country - otherwise it will be a backorder/return visit job...
Hardly a big deal of a noise but will be good to get it sorted.
Hope this might be of some interest to others with what seems to be a common problem.  Wonder if the shipping spacers are damaging the mounts in transit

My top mounts are not done yet, but the parts apparently came out of backorder today so hopefully not long to wait.  So if VW's supply is finally catching up with demand that should hopefully be good news for anyone else waiting too

Hopefully all fixed.  Turned out that actually 2 parts were faulty - top mount assembly (3 bolt fixing) plus the rotating bearing that sits in it.
If you have this problem make sure you get both parts replaced - they effectively work as a pair. 

[GTD 0102]

I purchased my mk 7 gtd 4 weeks ago. It has been driven very carefully for the first 1000 miles. In order to run it in. "Just to be on the safe side " last week I noticed a slight suspension noise coming from the front right corner. After reading your post, I jacked the car up to check for the transit packaging which may have been left in. " Nothing there"

Today I detailed the car. Then after lunch i drove 3 miles to the local petrol station. The noise was massively increased in a normal driving situation. Pulling up to the pumps with the steering locked to the right. A grinding noise occurred. It's defiantly getting worse. Calling the dealer first thing tomorrow. For an URGENT diagnosis.

Will let you all know how we get on.

[Skinnee D]

Factory in Germany now investigating front suspension noise and put top mounts on back order so not available to order for next day delivery to dealers

Mine had the top mount bearings replaced today but the mounts apparently still creaked when moving the steering rack.
They are trying to source the other (apparently 2) components for each top mount assembly to replace them as well.  They reckon there are a few left in the country - otherwise it will be a backorder/return visit job...
Hardly a big deal of a noise but will be good to get it sorted.
Hope this might be of some interest to others with what seems to be a common problem.  Wonder if the shipping spacers are damaging the mounts in transit

My top mounts are not done yet, but the parts apparently came out of backorder today so hopefully not long to wait.  So if VW's supply is finally catching up with demand that should hopefully be good news for anyone else waiting too

Hopefully all fixed.  Turned out that actually 2 parts were faulty - top mount assembly (3 bolt fixing) plus the rotating bearing that sits in it.
If you have this problem make sure you get both parts replaced - they effectively work as a pair.

Did 500 miles this weekend and all clear so far...   Wonder if VW will issue a TSB on this soon...

[Yaskier]

You won`t believe how VW quality control sucks at the factory in Wolfsburg.
I couldn`t belive this either. Here is my story in short:

I was to collect my new GTI last Friday. After carefully reading this thread I told the dealer beforehand that they are to check the mounts very carefully for any transportation blocks left.
After the PDI they informed me that there is a problem with removing one of the transportation block on the front right because it stuck inside the top shock mount due to the fact that..  the bump stop was not there :O
Can you @!#$# imagine that??!!

The bump stop was not fitted during production process.



Neither any quality control was able to check it was missing.

This time one of the greatest days in my life has turned down to one of the greatest nightmares. I lost my trust in VW totally, despite the fact I am the first and only owner of 2000` MkIV and totally love it.

The bump stop was to be ordered and delivered the next monday. On monday however after dismounting the shock it turned out that the top shock mount was damaged and need to be replaced (and ordered, so another day in service).

This was clearly not the dealer`s fault. It`s VW`s DE.
I just finally collected the car from the dealer and all seems to be fine now (we`ll see for how long).

I wonder however what can be done with this issue from now on. I will get the full documentation from the dealer as the proof of these actions. I think I sould contact somebody at VW Wolfsburg now, but how?

[mk7gti]

Not good at all I'm so surprised this is still happening. Let VW know your views when you receive the call from customer services. You should receive this after 4-6 weeks of ownership. PS anyone know a bump stop is?