dETA and Gareth, thanks for the support, I was feeling a bit battered from the other posts.
What is the point of having insurance if the companies involved cant help you sort thing out.
From the outset Autoglass have assured me that they know exactly what they are doing and what is required, but have yet to deliver or even listen to what I am saying.
I am still without a windscreen and Autoglass assure me that they will have the bits by the middle of next week.
I don't have much faith that it will get done as the phone calls I have are very dismissive.