Inchcape Telford aren't the greatest dealer, so that doesn't surprise me. I turned up mid-afternoon on a Saturday, wanting a test drive in a Scirocco and a Golf. They seemed more interested in going home for the day and very reluctantly let me have a five minute test drive in a Scirocco.
The next day I went to Stafford VW, had two test drives and ordered a GTD. I would have quite happily ordered from Telford, but their poor attitude settled their fate.
A fifteen minute test drive in their new GTI wouldn't have hurt. Sure, Jimble wouldn't have ordered from them, but treat him right, and he might take it there for servicing and the like, and keep them in mind for when/if he gets his Mark 8.