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Author Topic: JOM coilover warranty? update 11/05/13  (Read 4425 times)

Offline Granta Gti

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Re: JOM coilover warranty?
« Reply #10 on: 04 April 2013, 22:54 »
Keep us posted  :wink:
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Offline Chris#101

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Re: JOM coilover warranty?
« Reply #11 on: 11 April 2013, 17:54 »
Right for those interested.

Ive been dealing with the ebay company I brought them from with a measley 1 email reply a day  :rolleyes:

as It stands they arent willing to send out a replacement shock untill I send my faulty one back for them to 'inspect' to see if its a manufacturing fault.....

How ever this leaves me car-less as I will only have time to remove the shock at the weekend then however long it takes fannying around sending it to them and then for them to 'inspect'

I How ever offered to pay a 'deposit' down to which they send me a new replacement shock so I can swap it for the old one and not be car-less.

The company want a deposit of £80 which I thought was very steep for a single front shock considering the complete set up front and rear cost £170. to which they will refund the £80 deposit to me if they deem it a manufacturing fault or keep the deposit if its found a non manufacturing fault.

What should I do???  :undecided: as the customer care at the minute is very poor I feel and I can see it going tits up if they deem it a 'non manufacturing fault' to which they have then shafted me £80 for a single replacement shock  :undecided:

opinions and advice needed  :smiley:?
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          2003 1.8T: R-tech Live Cutom Stage 2 remap: N249 Bypass : Forge T.I.P : Forge 007p  : Forge Actuator, yellow spring : Toyosports F.M.I.C : Toyosports C.A.I :                                                                   PCV simplified - oil catch can : 42' Draft 3" turbo back non res exhaust system : Devils own W.M.I : 231bhp & 258lbs-ft

Offline brett

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Re: JOM coilover warranty? update 11/05/13
« Reply #12 on: 11 April 2013, 18:26 »
Mate that sounds a bit harsh if you ask me ,unfortunately dont have any spares for mk4 ,mine are all mk3 lol,have set you a pm though,with an idea  ,brett
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Offline Pez

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Re: JOM coilover warranty? update 11/05/13
« Reply #13 on: 11 April 2013, 18:54 »
Doesn't sound like there's much stopping them from just keeping the £80 to me?
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Offline Dalo Harkin

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Re: JOM coilover warranty? update 11/05/13
« Reply #14 on: 11 April 2013, 19:36 »
I agree or it getting "damaged" in the post........ they could come back with anything

Surely from pictures they could tell if it's a manufacturing fault?
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ARZ K03s, Oettinger Side Skirts, R32 front, Carbon stage 2, Forge 007p (yellow spring), Forge Actuator (yellow spring), Pipercross panel filter with DSG parts, N249 and N112 deleted, SAI deleted, Carbon canister deleted, Rear wiper deleted, Long Life turbo back custom exhaust with 200 cell sports cat, VR6/G60 clutch kit, Creation Motorsport TIP, Catch can, 'Wellycooler', K04 charge pipe, S3 ported inlet manifold - looks pretty standard on the outside though :)

Offline davemk4

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Re: JOM coilover warranty? update 11/05/13
« Reply #15 on: 11 April 2013, 20:43 »
from a buisness point of view in a way they doing this to protect them selfs the £80 seems abit steep maybe 40-50 but 80 abit high. they as i would in my shop have to be sure that it faulty. as they cant just take your word/picture for it. it crap but it the way it is. end of day there people out there that would  claim faults when it was misuse etc BUT BUT i will say we have in the past even given free replacements on trust the customer would return which so far all have. BUT it abit different through the lovley internet non face to face buisness we now deal with.  i would say to them that £50.00 deposit be ok then do it through paypal. send it signed for delivery with pictures (with date on camera) to prove condition
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2001 mk4 GTI 1.8t AUM. k&n induction kit with customer heat shield, 3'' TIP, Forge 007P, Stage 1 map, N249 bypass, 3'' downpipe and decat, 2.75'' Jetex cat back non res, Koni shockers and H&R springs 35mm, dimpled and grooved disks front and back

Offline dom

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Re: JOM coilover warranty? update 11/05/13
« Reply #16 on: 11 April 2013, 20:59 »
Brand new units are available from dpm at £50 each...
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Offline Chris#101

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Re: JOM coilover warranty? update 11/05/13
« Reply #17 on: 11 April 2013, 21:34 »
I've finally got a contact number so gonna ring then tomorrow!

Don't.have you a  direct link for the 50 pound units? is will help my.case Tomoz :smiley:
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          2003 1.8T: R-tech Live Cutom Stage 2 remap: N249 Bypass : Forge T.I.P : Forge 007p  : Forge Actuator, yellow spring : Toyosports F.M.I.C : Toyosports C.A.I :                                                                   PCV simplified - oil catch can : 42' Draft 3" turbo back non res exhaust system : Devils own W.M.I : 231bhp & 258lbs-ft

Offline dom

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Re: JOM coilover warranty? update 11/05/13
« Reply #18 on: 11 April 2013, 23:06 »
Quote from: Chris#101 on 11 April 2013, 21:34
I've finally got a contact number so gonna ring then tomorrow!

Don't.have you a  direct link for the 50 pound units? is will help my.case Tomoz :smiley:

No link, I messaged Damien from DPM on ukmkivs about it and he replied saying that they're £50 per unit :wink:
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