Remapping your car under warranty

[Mr GTD]

To take out the hassle of all this worry, my next car will have all the power I want out of the box....


Although, never say never.....



Jim

What BMW car would that be then? 

Hmmmmm! I wonder

[ScottA]

I think the problem is, remaps give large gains for a repetitively small amount of money, and ultimately shouldn't cause any problems, therefore it doesn't matter what power you have to begin with - 100bhp or 500bhp, you will eventually get used to that power and the remap will liven it up a bit more, in addition to improving the power delivery etc

[Big_Dave]

The long and short of the whole issue is this though...we all know through common sense that car companies (or any manufacturer for that matter) will do their level best to get out of paying for warranty work, whether this seems fair or not. If you change the power output, realistically the only items on the car that they won't try to wriggle out of are a) something not electrical and b) something not related to the car moving.

So yes, it's a kick in the teeth when the manufacturer makes it hard work, and yes it may seem unfair and I feel for ED35chunk. But why are we surprised?! It's one person against the biggest car manufacturer in the world, through a VW franchise. And even if the dealer tells you that there wasn't enough oil in the box, they'll report something different back to VW as they're essentially backstabbing VW for telling you they filled it 'just so everything seems in order'. If he was truly on your side they wouldn't have filled it.
It's your (with the mappers help) job to prove that the map isn't to blame...but how are you going to do that?! These issues are the opposite of our justice system (innocent until proven guilty)

And after what I saw whilst working in my BMW dealer for a few months, you'd stay away from them too...

[RickS]

These issues are the opposite of our justice system (innocent until proven guilty)

Sorry Big_Dave, but it's not the opposite of our justice system; if you've had a remap and they know about it that makes you "guilty" of breaching the warranty terms. You can then plead mitigation [i.e. the remap had nothing to do with the problem]

[Ed35 chunk]

U only lose power train warranty tho all is covered for 3years bar engine turbo gearbox driveshafts

[ScottA]

I would go to the top, robert.hazelwood@volkswagen.co.uk and demand a call back from Robert himself and not one of his assistants. No harm in trying.

[ScottA]

I was supposed to post that on the other thread but oh well 

[Ed35 chunk]

Lol when I called the excutive office first thing they asked is how u get this num lol

[Ed35 chunk]

I'd have to have to call him as would take 3 years to inform him via email

[ScottA]

I'd have to have to call him as would take 3 years to inform him via email

I'd explain the basics and ask for a personal call back considering the trouble you are having to explain the situation fully