we had a problem with the toilet a few weeks ago
the plastic washer securing the handle had degraded so the handle wouldn't function, everything else was working perfectly
its a rental property so informed the landlord
the plumbers came out, i wasn't in at the time, they replaced the cistern to some turbo 3000 unit, installed it and the handle was as loose as a goose and in the 'down' position before you flushed it
now although we didn't pay for the work it was still very lame workmanship and also carrying out unnecessary work is unforgivable in my opinion
i called them back out and this time i was IN

told the bloke who came out that they had done unnecessary work and that the handle wasn't functioning properly
he said that it wouldn't have been done had it not needed to be replaced... and that the turbo 3000 (or whatever the fcuk it was) is an excellent cistern - my reply was that it could lay fcuking golden eggs, sing me a lullaby and lick my arse clean when i sh!t... it STILL DIDN"T NEED TO BE REPLACED and THE FCUKING HANDLE STILL DOESN'T WORK
obviously it was too late to do anything about the cistern, he altered the handle position - this time to VERTICAL and said that he would be back to fix it into the correct position
that was about two weeks ago and they still haven't been back
PLUMBERS - ARRRRRRGH

Drayton Boiler Services in Berkshire - DO NOT USE
and you wonder why that industry has a bad rep?
Toby - you might be right... but the CUSTOMER IS ALWAYS RIGHT (even if they are wrong) - TREAT THEM LIKE GOLD DUST. did you agree a price beforehand?