You can buy Forge actuators for the TDI
I thought this but it turns out my manager just didn't listen to the mechanic right as he is car dumb and got confused 
When you say soft what do you mean? Unlike petrol turbos, these work opposite in so much they use vacuum to adjust and when pressure or more than 0 pressure then it falls back to its static state, so if you make more boost it doesn't adjust anymore. These also work by adjusting the airflow over the blades rather than opening a port.
I mean soft as is when I reached round and pressed the actuator in I could move it in and out with my little finger with next to no spring resistance, is this right?? I didn't expect it to be anywhere near as hard as my forge one but not that soft surely???
Don't get the forge actuator, only really for remapped cars. Rhyso write up pretty much says it all...Way OTT even compared to the standard actuator.
You should be able to press the actuator in. There should be some resistance, and it should retract to normal position smoothly without any sticking/juddering. If it was stickying in one place or taking ages to return to normal resting position (which is full out) then this could suggest sticky VNT.
How soft is soft? If really really soft to push down then the diaphragm could be split/have a hole in, neither being good. But would only require an actuator chage, I THINK

This is a pig of a job to do on the car apparently and would probably need turbo out, new one on, then you would have to set the actuator to the correct length which would require a RR sesh. Almost certain your boss WILL NOT need a new turbo if the actuator has had it.
