For work a few years ago I bought a Logitech Alto docking station/Keyboard combo.
http://www.reghardware.com/2007/05/11/review_logitech_alto_keyboard/It looked very nice and worked well for a few weeks. Then trouble began because it has a short power lead, and its connection to the unit became loose. In the end it wouldn't power on at all.
I rang the customer services number and got a dead line tone. A Google search threw up another number and I got straight through to Qatar. Yes, Qatar.
Explained the issue - No quibble, they shipped me another one FOC. Arrived in about 4 days.
That one worked fine ever since.