What annoys me is that the house already had a line fitted when the house was built, it's purely just a matter of switching it on and fitting a fibre optic faceplate in the lounge. Yet BT have this stupid notion they need to survey the area first. Having spoken to Sky they say the issue is that no one at BT talks to each other. One department just places the blame with another.
B.T is a very large company and sky should not really be saying things like that
,it depends if your local exchange and more importantly the network near you has been upgraded to fibre.There are two types of fibre broadband,fibre to premises and fibre to cab,the first is when the fibre is laid from the exchange all the way into your house and the second is when the fibre has been run from the exchange to a new cabinet next to the orginal copper network cabinet,in this new cabinet is the DSLAM (puts broadband on your line) the broadband is then connected from the new cabinet to the orginal copper cabinet and is fed down the orginal copper network to your house.
Fibre to cabinet (fttc) is a lot more straight forward in terms of installation than fibre to premises (fttp). some places are getting FTTC some are getting FTTP some are getting neither in the near future.
Did they give you a reason for cancelling your appointment ? openreach dont normally just cancel appointments is there even fibre in your area ?did your service provider even make a appointment ?
A survey is normally carried out on complex jobs where there is no line plant,not on new build houses, 99.9% of install tasks dont get surveyed because the engineer can sort out most problems on the day as long as there is line plant at the location for the engineer to connect to.If your house is a new build connected to a u.g (underground) network is should be fairly straightforward.
