Right chaps, some good news on the rust front.
As some of you might have read, I've recently come a cropper for the increasingly common corrosion caused by the arch liners rubbing against the arch paintwork. My GTI is an 06 plate, has been serviced by an independant (not the VAG dealer) for the last 2 years and is an import - of which the VAG network were aware from its first two services with them.
This morning Volkswagen Customer Service rang me back. After a tiny bit of arguing in the first place their very courteous manager was happy to inform me that he had secured me a 100% coverage on the repair to the arch - basically the initial 'mechanical default' stance was dropped and they agreed to take full responsibility (to their credit) for the repairs.
As it stands my car is now booked in at the local VAG dealer for the repairs, have agreed to inspect the other front arch for any prospective corrosion, and have offered me a loan car until the work is complete.
I call that a result - and most importantly, evidence that you do NOT have FSH or a UK car to get the work done. Just be prepared for a bit of 'courteous disagreement' when you are fed the 'mechanical defect' line if your warranty claim is refused initially by VW. It's a shame they didn't accept responsibility immediately, but I'm pleased to say my faith in VW has been restored.
