bit of a problem with ECP!!!

[Wayne]

To be honest you just lost your whole case by loosing your temper.

Lesson learned, move on!

Got to agree, that's not the reply I would have sent

Just thinking the same, 

[VW BUSH]

Did your mechanic not check it before he fitted it?

[sharki786]

lol aint lost my temper yet.
im good at controling it.
yes mechanic did check it & advised me, i then rang them and they confirmed that this was the correct part and it may have been modified
but id be more then happy if they gave my labour charges back as it was incorrect on their system. its not my fault as i dont maintain their stock or anything.
its been four weeks since this has been going on, how would you guys feel?

[sharki786]

p.s i didnt loose my temp just put the guy in his place as he was tryna act like a mechanic. also i did have caps on. there was no anger in the reply as i wasnt swearing was i?

[sharki786]

Theyve given you a complete refund for your clutch, what else do you expect them to do except an apology and maybe discount in the future as a goodwill gesture?

19         LIMITATION OF LIABILITY
19.1           Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
19.1.1       any breach of these terms; and
19.1.2       any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
19.2           All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
19.3           Nothing in these terms excludes or limits our liability:
19.3.1       for death or personal injury caused by our negligence;
19.3.2       under section 2(3) of the Consumer Protection Act 1987;
19.3.3       for fraud or for fraudulent misrepresentation; or
19.3.4       for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.4           Subject to clause 19.3, we will not be liable to you for:
19.4.1       any indirect or consequential, special or punitive loss, damage, costs or expenses;
19.4.2       loss of profit;
19.4.3       loss of business;
19.4.4       loss of income or revenue;
19.4.5       loss or corruption of or damage to data;
19.4.6       waste of management or office time; or
19.4.7       depletion of goodwill.
19.5           Subject to clause 19.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.

so youd be more then happy to splash out twice as much in labour costs??? you must be silly. you cant let them walk over you. it was their mistake as i asked for a clutch for my car. the invoice has my reg so they gave me the part that came up on their system. not my problem
i think i might just go to the store and speak with mr peter and show him the damages. the starter has loads of play in it.

Its like you going to a mechanic and he messes your car up and says tuff sh1t mate. you going to stand for that shiz?? you will try your best to get the most you can to cover your costs.

[Chris-White]

Theyve given you a complete refund for your clutch, what else do you expect them to do except an apology and maybe discount in the future as a goodwill gesture?

19         LIMITATION OF LIABILITY
19.1           Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
19.1.1       any breach of these terms; and
19.1.2       any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
19.2           All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
19.3           Nothing in these terms excludes or limits our liability:
19.3.1       for death or personal injury caused by our negligence;
19.3.2       under section 2(3) of the Consumer Protection Act 1987;
19.3.3       for fraud or for fraudulent misrepresentation; or
19.3.4       for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.4           Subject to clause 19.3, we will not be liable to you for:
19.4.1       any indirect or consequential, special or punitive loss, damage, costs or expenses;
19.4.2       loss of profit;
19.4.3       loss of business;
19.4.4       loss of income or revenue;
19.4.5       loss or corruption of or damage to data;
19.4.6       waste of management or office time; or
19.4.7       depletion of goodwill.
19.5           Subject to clause 19.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.

so youd be more then happy to splash out twice as much in labour costs??? you must be silly. you cant let them walk over you. it was their mistake as i asked for a clutch for my car. the invoice has my reg so they gave me the part that came up on their system. not my problem
i think i might just go to the store and speak with mr peter and show him the damages. the starter has loads of play in it.

Its like you going to a mechanic and he messes your car up and says tuff sh1t mate. you going to stand for that shiz?? you will try your best to get the most you can to cover your costs.

no, i would have compared the old to new, and heeded the advice of the mechanic who told you they were different, and then not fitted the clutch.

[Guy]

Chuff taught me the following...

When you take the old part off, preferably before you take the old part off, take the new part out of the box and compare the two... if they aren't EXACTLY the same then take the new part back.. if you cannot get the 'correct' part then get a refund and look elsewhere.

had this problem a couple of times with a certain motor Factor that deals with cars from Scandanavia and Germania.. in one instance the incorrect part was in the correct box.. in another it was just totally wrong. (this doesn't include my suspension springs fiasco)

just be ultra careful when dealing with factor parts... and of course no more caps lock  

[Mr Blue]

Edit: Totaly lost you on the starter motor explanation 

I would also want labour charges if they supplied the wrong parts .

ECP have cost me a lot of time with the wrong parts but ive always been compensated. Lucky I dont need to go to a garage these days.

[AudiA8Quattro]

Chuff taught me the following...

When you take the old part off, preferably before you take the old part off, take the new part out of the box and compare the two... if they aren't EXACTLY the same then take the new part back.. if you cannot get the 'correct' part then get a refund and look elsewhere.

had this problem a couple of times with a certain motor Factor that deals with cars from Scandanavia and Germania.. in one instance the incorrect part was in the correct box.. in another it was just totally wrong. (this doesn't include my suspension springs fiasco)

just be ultra careful when dealing with factor parts... and of course no more caps lock  

^^^ Agree with this.

[sharki786]

bit of an update:

i went to ECP took the starter motor and spoke with the manager.
after an hour of explaining everything and how the friction plate, clutch and flywheel assemble, he then admitted that it was their fault for supplying the incorrect part. he pulled out a SCREW DRIVER to see the diffrence between my friction plate and the wrong one and there was a few mm diffrence in there. he then was willing to pay me £150 i advsied him that i had to get a mobile mech out then he had to get the recovery out as the car had no gears and then he had to take gearbox of and replace the clutch which he charged me £225 for all that work and he also had to fault find the problem before he said that the clutch was incorrect. anyway i am not sitting on £150 as that dont evern cover my costs. onop of that the starter motor is fecked.

so i am happy at one point that they have admitted that it was there fault but not happy on the offer. so i going to speak to head office and get the full wack out of them. as i could get to work and that my car was off the road for 2weeks.