vw done it again

[carrie]

took the passat to vw for service. on the report the were sayinf the pads are 50% worn erm so what? oh better not do more than 15,000 miles then, and apparently the disks at the front are a bit rusty 
best bit of all was when i asked hows the rear disks? answer 'they must be fine as they are not on the report'. my answer 'oh, well they must of fixed themselves then'
the rear disks are shafted i know as when i changed the rear pads there was big groves in them and the outer perimeter was worn down due to bad calpier design.
i like my golf and i like the passat but the dealers are useless and unhelpful imo.
when i go to bmw they show how dealers should be, alway knowlegeable and helpful (with the 6 they even print out the assembly of the parts (if i ask) from the computer so i can fit it)
a frien who has a vw has said they are probably never going to buy another, not because they dnt like the car but because they hate dealing with vw

[mrwotto]

I try to stay away from stealerships as much as I can, My brother in law works for a Skoda dealer so I know the stunts they pull.

I would try and find a reputable garage that can do the same work, cheaper and more reliable

[gibby]

I wouldn't ever use the stealers either but I get carries point of why are the BMW stealers good but the VW stealers aren't ?  Although I've also heard bad things about BMW to be fair, and even basic service requirements like replacing fluids etc not being done yet charged for.. 

[richandhazel]

As we've said so often on here before, the dealers let down a fantastic product. How long is it going to take VW to address this problem!!!!!

[Len]

Like with any private business the dealers are only interested in making money - most are large companies that can change alliegance if they so choose, so dont have a great loyalty to the marque.
Now that their monopoly has been ended they care even less!

[carrie]

personally never had a problem with bmws work, the biggest difference between the two for me is bmw are interested in my old 628csi and help wherever they can with advice. but vw dealers (and i have been to a few now) seem to always have the attitude my mk1 golf is old and i should buy their new one.
vw have sent me to other garages for parts and when i get there they dont have them, i ask for advice and all they tell me is i can book it in, a lot of the parts are obsolete for my golf.
bmw call my 6 up on the computer and all optional extras are listed with the original owner etc i.e. they have full records of a 21 year old car, all the parts i want are available (ie i can buy an entire front end if i ever crash it (albeit at a large cost). if the parts department cant answer a question they go into the mechanics and ask them, they even show an interst in the restoration asking me if i am going to bring it in when its finished so they can see it.
it just seems to be a totally different attitude, i sort of expect ford to be bad with their service but as vw is german i suppose i expect better, its a shame as vw know how to build cars but their lax aftercare puts me and a few people i know off them.

[carrie]

rich, i have spoke to vw uk before and they dont seem bothered either 

also recently they did a recall on passat recently on a suspension control arm that had a design fault. but unless you have fvwsh you have to pay for the repair. EVEN THOUGH THIS ITEM DOES NOT REQUIRE ANY MAINTENANCE, it would appear to me that they were just cost cutting and hoping the customers had paid for the work already while it was in for inspections

[Sugar79]

My golf has never seen the dealers since i had it, when i first got it i wanted it serviced, VW wanted ?300!!! for what new plugs,oil, aif filter etc, i nearly fainted in the showroom!

My boyfriends dad has a mate who runs a decent garage, ?90 and i had the lot done. 

[carrie]

same cost for our passat, but had they managed to actually spot the worn disks on the back it would of been worth it, instead i am left wondering what else they missed 

[Sugar79]

i know what you mean,
you always wonder whether they actually doing what you have paid for, or if they have missed something important!