Hartside:
I felt sick, angry and upset for you as I read your post.
The lack of respect, education, standards, care, aspiration etc, etc is now an integral aspect of our 'broken' society. Envy, one of the deadly sins, is the order of the day. I dispair sometimes and am unable to envisage how, if ever, things may change for the better in our country.
I do hope you get it fixed ASAP and to your satisfaction (here-in lies another problem).
Hopefully, with time, this will become a distant memory.