Poor VW Buying Experience

[avalon]

I mentioned before Xmas a work colleague who waited ages to get hold of a Scirocco.

If the wait wasn't bad enough when Sheila eventually went to collect it a couple of weeks before Santa came a-calling,all was going fine until she went to hand over her debit card.  This is when the salesman said bye bye and hadn't her over to a 'finance manager'.

She said she mentally did the sums in her head and found what she was being asked for [before the invoice was put on the table] was £900 more than she was expecting.  You'll know what's coming next [Supaguard, GAP insurance and tyre insurance] but when Sheila said she wasn't prepared to pay this not insignificant premium the 'finance manager' then went in to quite a heated discusion saying how imperative the 'extras' were.  What finally took the gloss off the first drive of her new car was the parting shot from the dealership with something along the lines of how much less the car will be worth as soon as she drove away.

Now we all know this but as a [not so] cheap dig to get her to buy GAP insurance [and the rest] to me is bit of a p**s take and as I said, took any positive feelings way from the day.

I just hope when mine eventually turns up I'm not treat to anything similar ... though I fancy I may have something to say to the Dealer Principal if my experience is similarlly soured.

Happy New Year!


Ava

[mac7]

Desperate dealers/salesmen eager to offload high-profit products. They make good money out of things like GAP insurance, Supaguard and servicing. Hope she didn't pay.

Speaking of servicing, I wonder how much that's going to go up this year?

[Snoopy]

VW dealers  nothing suprises me about them

[p3asa]

Must say I had the opposite experience with my dealer. I went with figures for GAP insurance expecting the hard sell just before I picked my car up.
During signing the documents I jokingly said, "Is this the point you sell me the GAP and paint treatment". He just laughed and said "I wouldn't waste my time"  

[Booski]

thats a lot to pay for gap but as someone who has had 2 cars stolen
i think GAP is a must have!  you can buy it online for £250ish

[p3asa]

£130 ish if you look in the right places 

[AndyC]

I mentioned before Xmas a work colleague who waited ages to get hold of a Scirocco.

If the wait wasn't bad enough when Sheila eventually went to collect it a couple of weeks before Santa came a-calling,all was going fine until she went to hand over her debit card.  This is when the salesman said bye bye and hadn't her over to a 'finance manager'.

She said she mentally did the sums in her head and found what she was being asked for [before the invoice was put on the table] was £900 more than she was expecting.  You'll know what's coming next [Supaguard, GAP insurance and tyre insurance] but when Sheila said she wasn't prepared to pay this not insignificant premium the 'finance manager' then went in to quite a heated discusion saying how imperative the 'extras' were.  What finally took the gloss off the first drive of her new car was the parting shot from the dealership with something along the lines of how much less the car will be worth as soon as she drove away.

Now we all know this but as a [not so] cheap dig to get her to buy GAP insurance [and the rest] to me is bit of a p**s take and as I said, took any positive feelings way from the day.

I just hope when mine eventually turns up I'm not treat to anything similar ... though I fancy I may have something to say to the Dealer Principal if my experience is similarlly soured.

Happy New Year!


Ava

Thanks for letting us now about this experience.

[ub7rm]

Quite often the margin on GAP, supagaurd etc and the actual finance is a lot more than the money they make of the actual car.  Certainly the salemans commision is.

[AlanD]

For £300 GAP insurance (thats how much it was on my MK5) when buying a car of reasonable value isn't actually that bad, in fact, its pretty good I think.

[Booski]

For £300 GAP insurance (thats how much it was on my MK5) when buying a car of reasonable value isn't actually that bad, in fact, its pretty good I think.

agreed