Heres one for you all,
"MAJOR R-Tech HORROR STORY THAT COULD HAVE BEEN!"
The close shave to a horror story was when a guy on this forum booked in for a mobile remap in Derby, with less then 12hours before we was due to remap the car we got a PM from the guy saying he had just chucked one of the con rods out of the side of the engine as he wall pulling out of a petrol station. (in low tech terms it totally fecked engine good and propa)
The guy got hold of a new engine and fitted it, then as far as I know that spat the rod out or blew up aswell not long after .. 
There is a long thread somewhere on the froum the guys name was Ben or Barry summat like that, he had an AGU.
The way I look at is as a close shave it that if first engine lasted just an extra 12hours until after we remapped the car, then spat the rod out later that day....then who would have been to blame?
And to make things worse it happened again to another engine.
Now that would have been a situation for us to be in.. :embarassed:
But we would of done as much as we can to look after the guy and get him back up and running even though it would have not been our not fault. We did offer to help him out and get the car back up and running so he could have the remap carried out. I wonder what happend to that guy and his car in the end?
Engines fail all the time, stock mapping no one to blame or shout out, remapped car the tuner takes all the ear bashing and threats. :embarassed:
Nick
interesting story , so basically speaking if the engine blew up while in ur possesion doing the remap ur company will take full responsibility for it
No!
I make sure every customer knows that if summat is on its way out and about the fail then the remap will finish it off, ie clutch, turbo engine as a whole, and the remap wont MAKE a problem. Plus we get cutsoms to sign a form saying that thay fully understand what a remap as all about and how it will show up under laying issues.
But if it does happen we will help out as much as we can, we wont say stuff sh!t it happend, thanks for your money bye bye!
I was PM by member to see if they could blame PSI Tuning for her turbo popping straight after the remap, at the end of the day after she spoke to me she was happy to go away knowing it just happens and was ready to happen even on the stock mapping.
The ori link post September 2008 >
http://www.golfgtiforum.co.uk/index.php?topic=91647.0Credit to PSI fo the help they gave the customer, when the knew is was not ther fault at the end of the day.
