the saga continues ...my mk 6 heap of scrap

[DDRFan]

hello adw555 and all others who have contributed to this thread
sorry to hear about the troubles with the new motor - it kind of gives me goosebumps with my car (when i hopefully will eventually get it) which may have problems like this, i really hope this gets sorted

further to X4MGS's post, just to throw a curveball in there, how about also forwarding a copy of any correspondence to a motoring magazine such as Auto Express and the like (somebody may have suggested this already, can't remember), I vaguely remember there may be a column in there championing poor customer service issues such as this one, with the clout of national exposure, it might be enough to 'help it along' as it were?

[simonpolly]

All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.

[percymon]

Guys, shouting and balling and contacting every magazine and TV show in the country will achieve NOTHING.  All its likely to do is limit your options with the supplying dealer.

Take some advice from someone who HAS rejected a car, write to the dealer manager/principal or sales director.

List your reason for rejection, visits made for items to be rectified and the results etc.  Listing your last 10p of fuel and bus fare just puts their backs up.  

Your ideal result is to have use of this car or another until a replacement arrives.   Calmness and firmness is the key here.  Its the dealership who will have to find a replacement car, at their cost.   If they feel you want every last penny of expenses then they could well just refund your money minus fair wear n tear charges, and that position could lead you to court to find a better solution for you.  Certainly contact customer services to inform them that you are rejecting the car in writing with your supplying dealer - they may offer to asisst in finding a quicker rebuild slot, dependent upon the dealers reaction.

VWUK are only responsible for allocating cars to their franchises and ensuring they represent the brand - if the dealer fails to achieve the VW level of satisfaction then VW simply drop them. VW may asisst in resolving the matter speedily , but thats all.

Timescales - it took me 2 weeks to get the money back, but that was on a car i left in the showroom with delivery miles,  and the 2 weeks was down more to me signing to say i wasn't the first owner so they could remove my name from the V5 and claim the car to be new. It resold within days of them having it back on stock !

You could be looking at 4 weeks of polite negotiation - stress you have no confidence in the car and want a quick solution.

Until you get their initial response to your rejection its complete speculation what your next move is .

Good luck.

[X4MGS]

All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.

All this says to me is that you didn't push hard them hard enough...

Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...

[simonpolly]

All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.

All this says to me is that you didn't push hard them hard enough...

Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...
It was 4 years ago and i pushed very hard,if trading standards are telling you there is nothing you can do then you don`t have much chance,a £16,000 car is not the same as a £30 toaster and the rules are different.

[X4MGS]

Guys, shouting and balling and contacting every magazine and TV show in the country will achieve NOTHING.  All its likely to do is limit your options with the supplying dealer.

Seems to me your position was different... You didn't actually take delivery of the car... So they could then sell it on to someone who didn't notice or didn't care about the faults..

I completly disagree with you about a number of issues....

Listing your out of pocket expenses...  If it goes to court if you have listed them in the first case you will then be able to claim for them.... I assume its more difficult to "BOLT" on these when it goes to a solicitor & court....

I think this guy has every reason to rant and rave at the Stealers - VAG etc... as He HAS BEEN VERY UNDERSTANDING... Time to stand your gound... and don't take any more sh!te from them....

Of course they dont want you to publicise there poor customer care....

I wouldn't care if it gets the dealers back up.... Might get them moving to resolve the issue properly...

[X4MGS]

All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.

All this says to me is that you didn't push hard them hard enough...

Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...
It was 4 years ago and i pushed very hard,if trading standards are telling you there is nothing you can do then you don`t have much chance,a £16,000 car is not the same as a £30 toaster and the rules are different.

As I Said it was a few years ago...

The sales of goods act does have special clauses for used motor traders... But as far as I Know the Law is the same wether you buy a new toaster or a new Car....

Hence why you can now reject a car!!!

Not Fit For The Purpose It Was Sold For....

[simonpolly]

I bet you £5 he won`t be able to reject the car.Easy to say it but its a b loody nightmare when your trying to do it.

[X4MGS]

I bet you £5 he won`t be able to reject the car.Easy to say it but its a b loody nightmare when your trying to do it.

You may be correct..... I know I have been ranting about this.... Nothing personal towards anyone here....

It just winds me up that the tossers (stealers) seem to be above the law that peeps like me have to deal with every day.... And guys are handing over 10's of thousands of hard earned cash... not a few 100's....

They will always try and pass the buck - hping that the guy will just give up and go away - There atitude - theres one born every day!!!!

So Who Cares.... wayne kerrs!!!!

[percymon]

Uk law says you MUST give the dealer THREE attempts to fix the problem, you are the legallyentitled to reject it.  My case was on one hand easier since it had delivery mileage, but realworld faults that can't be fixed are a stronger case than swirled paintwork as I had. Whether new or used the dealer will ultimately resell the car, either from that dealership or a sister site.

My view is claiming 6 days loss of earnings, fuel etc is only going to result in a cash settlement and no offer of a replacement Vehicle at no cost to the OP. It's only an opinion after all. I spent 3 weeks with no car as I'd sold my old one beforehand. The dealer tried to offer me alt cars in stock but none floated my boat spec wise so I never knew whether they'd have done a showroom car of higher value for the same price. In the end I nought a demonstrator from another dealership and saved myself 4k.

State your rejection and politely mention your time in driving back n to, but don't produce a long list of  expenses. Not until you see their initial response.  Honest john website is actually quite factual in it's advice on rejecting a car, better than his usual codswallop.