the saga continues ...my mk 6 heap of scrap

[adw555]

so it's been 6 weeks to the day that I picked up my brand new mk 6 Golf GTI. It's also been 6 weeks I've have a car with an engine fault (erratic idle). They've replaced the throttle sensor and now this morning they tried the throttle body. Still got the problem and they are clueless as to what it is. The mecahnic came out in the car with the laptop hooked up and it was easily reproduced in town traffic. All they can say is they'll send the logs off again and see if VW can suggest anything. I'm not holding my breath as VW have already said they have never seen this before.

Frankly I'm disgusted that I've had to put up with a brand new car being faulty from the start and here we are 6 weeks on, and I'm no better off. VW customer care don't care or want to know. They just tell me my dispute is with the supplying dealer...thanks VW, that's nice of you! 

So, I presume it's time to start talking to Trading Standards, my solicitor...anyone who'll help I guess.

I'm jealous of you all that have got your new cars and are enjoying them. Mine's spent most of the last 6 weeks sitting in my garage waiting for someone to fix it.

I know they won't let me reject the car until they've replaced more or less everything they can think of..even then I know it'll be a fight.

Has anyone rejected a car successfully from VW here ?

[VWKev]

Not sure where you are in the UK, but it might be an idea to see if you can get someone with VCDS to help troubleshoot your car (yes I know the dealer should be doing this).

Not sure exactly whats said verbally between you and your dealer but I have sympathy for the probs your having.

If it was me, and I had the problems you have, as I said I dont know whats said verbally as that may sway my decision, but the car would be at the dealers, they have my details, and I'd tell them not to phone me until its fixed or if they cant fix, its replaced with a new car.

[FroGTI]

Sorry to hear of your plight. It must be really frustrating with everyone passing the buck like that and not actually making any progress.  

[FamilyDub]

so it's been 6 weeks to the day that I picked up my brand new mk 6 Golf GTI. It's also been 6 weeks I've have a car with an engine fault (erratic idle). They've reaplaced the throttle sensor and not this morning they tried the throttle body. Still got the problem and they are clueless as to what it is. The mecahnic came out in the car with the laptop hooked up and it was easily reproduced in town traffic. All they can say is they'll send the logs off again and see if VW can suggest anything. I'm not holding my breath as VW have already said they have never seen this before.

Frankly I'm disgusted that I've had to put up with a brand new car being faulty from the start and here we are 6 weeks on, and I'm no better off. VW customer care don't care or want to know. They just tell me my dispute is with the supplying dealer...thanks VW, that's nice of you! 

So, I presume it's time to start talking to Trading Standards, my solicitor...anyone who'll help I guess.

I'm jealous of you all that have got your new cars and are enjoying them. Mine's spent most of the last 6 weeks sitting in my garage waiting for someone to fix it.

I know they won't let me reject the car until they've replaced more or less everything they can think of..even then I know it'll be a fight.

Has anyone rejected a car successfully from VW here ?

I've got a similar issue with my MKV and incidentally, the stealer wanted £150+ and a new PCV to fix it, despite the PCV having naff all to do with my issue (dodgy idle and erratic boost level). 

Later, a visit to a very good local Indy showed VW's assessment to be complete ball0cks and it was more likely to be a faulty coil pack, which cost £25 (ish) to replace.

The Indy logged the fault on VAGCOM (misfire, cylinder 1) and cleared the log. They then moved the dodgy coil pack to cyllinder 2 to test their theory. Contrast the price between the two courses of action?

The MKV section has loads of chat on dodgy idle (MAF sensor, ECU issues, DV cracking, etc), so arm yourself with that knowledge and take it to an Indy, or a more reputable VW dealer (see 'good guys' section) for a second opinion.
 

[DL]

I had something similar happen to me a few years ago with a new Passat company car. It had problem after problem and I phoned VW customer services and asked that they take my car back to the dealer, loan me the same spec vehicle and only return it once it was repaired.
I would not normally jump up and down too much as things go wrong, they are only machines after all, but in my case the Passat had been back 9 times in 2 months including a roadside breakdown that left me stranded. What you are experiencing it is not unreasonable to ask that they loan you a VW UK sourced GTI or GTD for the duration that your car is sorted out. It is a real shame that this has not already been offered to you as this in my view is basic customer care especially when you consider the amount of money we pay for what is essentially "just a Golf"
I hope that it is resolved quickly and ammicably for you as the GTI is such a fantastic car.

[DonnieDarko]

and when you get it back there'd better be a nice shiny RNS in it!

[R32UK]

Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. 

My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.

Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement.

[FamilyDub]

Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. 

My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.

Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement.

Very sensible advice, R32UK 

[R32UK]

Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. 

My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.

Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement.

Very sensible advice, R32UK 

Yep I like to think so..... but if that fails go kick them in their nads!! 

[topher]

what exactly are the symptoms of the fault? and whereabouts in the country are you?