Air con not working, help please????

[Teutonic_Tamer]

Lee, does your car have full VW service history?  If so, even though it is out of warranty, they should still cough up with a goodwill guesture, especially as there is a TSB regarding the dodgy air con compressors.

yes full vw history it is due a service but imreluctant to use them as im unsure how much it would cost?

Full VW history is excellent (for your cause).

Price-wise, VW UK instruct ALL their dealers to offer a price match.  Go to a couple of other 'independents' within 5 miles of the Dub garage, get some written quotes (you MUST ensure that the work complies with the VW service schedule, and not some 'generic - one size fits all' service.  You also need to ensure they only use genuine VW parts, and the correctly approved oil) - try to get them to separate parts and labour prices.  Then wave cheapest said quote under the Dub stealers nose, and they'll match it. 

I got quoted £650 buy them when I went in last time

  Jeeeze, was that JUST for a service, or did it include any 'extras'? 

when you say good will jesture, do you mean they will fix it cheaper than the norm? or for free?

Goodwill can mean anything from VW UK paying for the repairs in full, to them say offering just 10% of the total price - to anything in between.  But the simple fact that (a) you have FVWSH, and (b) this is an established and well known fault - there is a very high chance that VW UK will cover all the costs, or may ask you to pay say upto 30% of the bill.  HAGGLE, HARD (but politely and civilly)! 

HTH 

BTW, when did your 3 year warranty run out?

[Cosworth Lee]

Lee, does your car have full VW service history?  If so, even though it is out of warranty, they should still cough up with a goodwill guesture, especially as there is a TSB regarding the dodgy air con compressors.

yes full vw history it is due a service but imreluctant to use them as im unsure how much it would cost?

Full VW history is excellent (for your cause).

Price-wise, VW UK instruct ALL their dealers to offer a price match.  Go to a couple of other 'independents' within 5 miles of the Dub garage, get some written quotes (you MUST ensure that the work complies with the VW service schedule, and not some 'generic - one size fits all' service.  You also need to ensure they only use genuine VW parts, and the correctly approved oil) - try to get them to separate parts and labour prices.  Then wave cheapest said quote under the Dub stealers nose, and they'll match it. 

I got quoted £650 buy them when I went in last time

  Jeeeze, was that JUST for a service, or did it include any 'extras'? 

when you say good will jesture, do you mean they will fix it cheaper than the norm? or for free?

Goodwill can mean anything from VW UK paying for the repairs in full, to them say offering just 10% of the total price - to anything in between.  But the simple fact that (a) you have FVWSH, and (b) this is an established and well known fault - there is a very high chance that VW UK will cover all the costs, or may ask you to pay say upto 30% of the bill.  HAGGLE, HARD (but politely and civilly)! 

HTH 

BTW, when did your 3 year warranty run out?

£650 - yes just a full service !!!!!

3 year warranty ran out when the car was 3 years old i guess 

its an 04 plate - so 2 years ago

[Teutonic_Tamer]

Lee, I'd still ask about the goodwill though.  As an example, on Audi RS6s and RS4s, Audi automatically extend the warranty to five years for the DRC suspension system - so there is a 'track record' for VW Group to fix probs when well out of the normal warranty. 

[ub7rm]

^^ agreed.  Be offered 50% goodwill for my four year old car out of warranty when I was looking to replace the high level brake light by official means.  Push the loyalty you have shown by getting it serviced there and buying your consumables like screen wash there 

Polite but firm is the way and telling them how you respected the be brand for reliability but that has now been tarnished.  Good luck.