Something you guys should know about me......Im not one for complaining very easily. If somet is done wrong, I tend to be the quieter kind of guy, that just goes along with things. Life is short.
BUT.......
When I know Im being p*ssed about, and its completely unfair, I do complain. It takes a lot to get on the wrong side of me, but if you ever do, God help ya, cos I dont hold back.
The dealer finally rang me back just now. I told him I was sick of being kept on hold while they try to find out whats going on etc. I asked him which part exactly was broken, as I could see nothing broke at all. He said it was the hose. I then said that I would come in to the dealership right now, and he could show me where it was broken from, as I couldnt see it!
He then said the hose looks like it has been manipulated by someone, which is why its not a warranty job - again I said I would come in and he could show me how they came to this conclusion.
I stated that if i did come in, I would expect re-imbursement for my time (third visit over the same issue), fuel, and milleage.
Suddenly, he changed his tune
Told him I am off of work this week, and have time to get it sorted. Next week Im back to work, and the car will be used much more often, so I want it sorted this week. Otherwise, not only will I lodge a formal complaint, but I will request I am removed from their database and will take by business elsewhere. I would also be asking my 3 other mates who are GTI owners to do the same - so the dealership would lose 4 customers (I made this part up
).
This followed with some quietness.
He then stated, that as a 'gesture of goodwill' he would get the replacement part in for tomorrow and complete the work at 10.30am. ROFL!!!!!
He asked if I would be happy with this, and I said it would be fine. I asked if the new part would therefore mean everything was covered by warranty properly, so I dont have this issue again, and he said it would be.
So looks like its getting sorted. lol
When the job is done, I will ask if I can see the old part that was removed, and for them to show me why exactly a new part was needed in the first place.......I'll let you know how I get on!
