It should be a warranty part, as we got a guy what appears to be a similar thing a few weeks back! So if it's no longer under warranty then it will cost you (obv) and i think they're about £20 to buy i'dhave thought.
Although there is a guy on Ebay, who sells facia panels (new ones) and as far as i know all you have to do is give him all of the serial numbers and details off the unit and he will send you a new Facia Panel, Unfortunately i dn't know how much they are!