Mate, the service doesn't get any better in Australia-I've been waiting three plus weeks to get back to me about fixing my tinting (which has specklng and creases in it throughout the car) which cost me $800aus?! And don't get me started on the actual deal itself...! Love my car to bits and that's why they didn't lose the deal, but would be very hesitant to recommend this particular dealership to anybody!!
I have had my GTI Edition 30 for over 6 months now.
I have been chasing VW in regards to my plaque for over 6 months now.
Every time I ring I get the same rubbish - "they are sent out in batches, sir".
I finally rang last week with the hump. Told em it had been over 6 months, and that I was originally told 3 months. The guy checked something and said there had been a problem there end, and that he was forwarding the issue to the Team Leader. He stated I should receive the letter within the next few days. Told him I had heard all this rubbish many times before, but he said I had to wait.
Waited a few days - still nothing.
I just rang back again today. Got some lady telling me "they are sent out in batches and you have to wait".
So I informed her I had been waiting over 6 months, and that I wanted to speak to the Team Leader who was apparently dealing with my case. She said I would need to wait for the letter first before they could do anything with the plaque.
I then asked whether that means I wait for the letter, then wait another 3 months for a bloody plaque??
She then put me on hold.
Came back and told me that she had referred the case onto another person, who dealt with the plaques.
I asked if I could speak to that person, and she said I couldnt and that the woman was 'very good at her job' and will get back to me in a week.
Apparently they are going to try to see if they can send me the plaque without waiting for the letter.
I then asked to be put through to complaints, so I could make a formal complaint.
She replied with 'this is complaints, but you cant make a complaint until you have received the plaque'!!!!!!
She then stated that they will definately get back to me in a week.
Just as she was about to go, I had to say - well how are you going to get back to me?!
The woman paused for a second, and I had to tell her to take my number down!!!
I mean come on, seriously, over 6 months for a bloody letter and plaque??
I dont even want the metal thing - just want to know what biuld number I am!!!
The customer support is absolute bullsh!t. Im going to give it a week, and if they dont get back to me I'm gonna ring em and be doubly pissed!
/rant over.
