VW Customer Support = crap?

[stokeballoon]

there really is no consistency.  I have had my plaque for about a year now, and earlier this month received another letter telling me about a plaque I was entitled to!

not good VW!!
 

[CDJ55]

Gone but not forgotten..

[smartypants]

Just got my car back from VW after having its cambelt and waterpump done - apart from trying to sell me new tyres at extortionate rates, I was very pleased with the service in total, pleasant people - and the car was washed inside and out with no extra charge (as I was used to with BMW)

£500 was still a difficult bill to swallow though!

[Teutonic_Tamer]

is a meaningless, valueless plaque worth that much aggro?

Well it's about VW honouring the promise they made to their customers. The Edition 30 was allegedly limited to 1500 cars, VW ended up making over 2000. To makeup for their error they promised to all Edition 30 customers a numbered plaque. Now VW is having problems sending simple plaques to their customers.

It's not about the value of the plaques it's about the way VW treats their customers.

Well said Bobo - couldn't agree more!

[Teutonic_Tamer]

is a meaningless, valueless plaque worth that much aggro?

Well it's about VW honouring the promise they made to their customers. The Edition 30 was allegedly limited to 1500 cars, VW ended up making over 2000. To makeup for their error they promised to all Edition 30 customers a numbered plaque. Now VW is having problems sending simple plaques to their customers.

It's not about the value of the plaques it's about the way VW treats their customers.

even at 1500 it's hardly rare.

Nobody ever said the Ed30 was goning to be rare!  VW just said they would only make 1500 - and then they made a lot more - and didn't have the decency to advise existing (and potentially new) Ed30 owners.

[JellyCat]

Both myself and the local dealer had a nightmare dealing with the VW customer services. We were trying to find out about the LEd lights on the back of the new mk6 GTI, they advised no idea and no plans in the UK, and if it ever was would be an option and not standard (how could they know the latter if they didn't know if they were bound for the UK!).
Dealer somehow got it escallated to .de and came back as LED's for UK as an option in furture but not at this point in time (i.e to see if my car would have them or not). I asked when details of the 2010 spec would be released, they didn't know any details as yet or when they would be released.
Also I called up a few days later  to ask for details re the sound generator (is it electronic like the reviews or what?) They couldn't answer.

Ok you don't expect customer services to know everything, but being able to answer SOMETHING would be good.for me it seemed like I'd called up faulty towers (I know nothing.....), at least they answered VW customer service so guess they got the VW bit right!

[stealthwolf]

This is why the next car I buy I wanna get from a company that has uber-fantastic customer satisfaction.

I hear Audi are very good in this respect. Any truth?

[ifti]

Still no word on my plaque.
8 months and waiting.

[smartypants]

This is why the next car I buy I wanna get from a company that has uber-fantastic customer satisfaction.

I hear Audi are very good in this respect. Any truth?

5 years of BMW ownership for me was flawless, simply fantastic customer service. But I suppose its all down to the dealership a lot of the time

[stealthwolf]

5 years of BMW ownership for me was flawless, simply fantastic customer service. But I suppose its all down to the dealership a lot of the time

Hmmm....the recent fiasco with BMW 19" rims and the attitude of BMW is what has put me off them.