GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: R32UK on 16 October 2008, 19:21
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Ok as today was the day I was supposed to be getting my car back I felt like a kid at xmas. Got a call to day that it was all done, just getting a valet and would be ready for collection within the hour. Smashing stuff... just the small point of a £500 excess to be paid + vat???
Phoned insurance company to ask what the hell was going on. I was told that the excess would be waved but I would have to pay the VAT as when asked what I do I said im self employed??? wtf?? I told them I wasnt, so they said I wouldnt have to pay it. Dont know what that was all about.. but a little white lie never hurt anyone. Any idea how that works anyone??
Car brought round. Immediately noticed that it was dirty, with polish stuck in every possible place. The the list of problems..
1. New rear door has a small dent in it. A brand new door this was supposed to be. Acknowledged by dealer.
2. Rear door not lined up at top. Again acknowledged
3. Rear door not lined up at bottom. Again acknowledged
4. Side spolier didnt sit flush with the rear arch. After being told "thats how it is" I showed him the other side. :huh:Again acknowledged
5. Scratch on boot lid. Again acknowledged, said it would polish out (was told they would polish the whole car anyway!)
6. Nice paper placed in footwell... all pedals filthy. Again acknowledged
7. Inside if rear door panel damaged. Only noticed after wards.
Fooookin fuming!!!!!!!
Dirty pedals
(http://img504.imageshack.us/img504/5734/16102008013.th.jpg) (http://img504.imageshack.us/my.php?image=16102008013.jpg)
Top of rear door not lined up
(http://img504.imageshack.us/img504/9200/16102008.th.jpg) (http://img504.imageshack.us/my.php?image=16102008.jpg)
Scratch on bootlid and bumper
(http://img504.imageshack.us/img504/2350/16102008004.th.jpg) (http://img504.imageshack.us/my.php?image=16102008004.jpg)
Bottom of rear door not lined up
(http://img504.imageshack.us/img504/4030/16102008001.th.jpg) (http://img504.imageshack.us/my.php?image=16102008001.jpg)
New side skirt gap
(http://img504.imageshack.us/img504/1565/16102008002.th.jpg) (http://img504.imageshack.us/my.php?image=16102008002.jpg)
(http://img504.imageshack.us/img504/7200/16102008008.th.jpg) (http://img504.imageshack.us/my.php?image=16102008008.jpg)
Damaged interior
(http://img504.imageshack.us/img504/2338/16102008017.th.jpg) (http://img504.imageshack.us/my.php?image=16102008017.jpg)
Dirty pedals again
(http://img504.imageshack.us/img504/3628/16102008014.th.jpg) (http://img504.imageshack.us/my.php?image=16102008014.jpg)
Hard to see in pics but very clear dent to new door
(http://img504.imageshack.us/img504/9317/16102008005.th.jpg) (http://img504.imageshack.us/my.php?image=16102008005.jpg)
Bottom of door not lined up
(http://img504.imageshack.us/img504/6484/16102008009.th.jpg) (http://img504.imageshack.us/my.php?image=16102008009.jpg)
Just one exampe of dirt.. whole car was flithy! (and know what filthy is)
(http://img504.imageshack.us/img504/4359/16102008007.th.jpg) (http://img504.imageshack.us/my.php?image=16102008007.jpg)
Damaged section about wing mirror
(http://img504.imageshack.us/img504/4116/16102008012.th.jpg) (http://img504.imageshack.us/my.php?image=16102008012.jpg)
Polish all over the place :angry:
(http://img504.imageshack.us/img504/2821/16102008006.th.jpg) (http://img504.imageshack.us/my.php?image=16102008006.jpg)
(http://img504.imageshack.us/img504/7487/16102008010.th.jpg) (http://img504.imageshack.us/my.php?image=16102008010.jpg)
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I really feel for you mate...
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who did the work was it R A in hudds they are ok from what i have seen but it is hard finding a good bodyshop and i have been to them all in yorkshire and one of the good ones is TRIMCRAFT in halifax as these guys did my r32 when it had laquer peeling on the bonnet and the bumper.
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who did the work was it R A in hudds they are ok from what i have seen but it is hard finding a good bodyshop and i have been to them all in yorkshire and one of the good ones is TRIMCRAFT in halifax as these guys did my r32 when it had laquer peeling on the bonnet and the bumper.
Yeah. RA Hudds. To be fair the body shop rep was quite forward about it and acknowledged all the faults that I spotted immediately. But surely someone must have checked it before it went out. Very very dissapointed with the service to say the least.
Car will need to go in again for 3-4 days. It a 45min journey and a fair bit of juice too, would get them to pick it up and drop off a courtesy car but I dont want them to be ragging my car about... And this time I have told them only a golf gti spec or above will do! (with bluetooth fitted). Otherwise I am writing to the head office and will demand they build and deliver a MKVI R36 to my door!!!
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Sorry to hear this man, its completely out of order for things like this to happen.
I know you say that the body shop rep was good about it, but it shouldnt have happened in the first place. Surely they would not tread their own cars like that, so why do it to you. Take them to the cleaners!!! Sue them Sue them Sue them Sue them Sue them, haha sorry i get carried away sometimes!
Hope you get it sorted, and recover all costs too :cool: :cool:
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You could expect maybe one thing noticeable with a big job like that but not all that lot are you sure it is actually a new door :undecided:
Even though it is disgraceful at least they know you wont expect anything less than perfect i sent my MRS focus back 3 times :rolleyes:
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I know how you feel, got mine back for all of an hour and had to go back in :cry:
Hope its gets sorted asap for you. Was just wondering when you were getting it back aswel.
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http://img504.imageshack.us/my.php?image=16102008008.jpg
mine are exactly the same. it does seem to be how they are. some worse than others.
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http://img504.imageshack.us/my.php?image=16102008008.jpg
mine are exactly the same. it does seem to be how they are. some worse than others.
I wouldnt mind but the other side sits flush! Looked at the front of both of them and they are fitted the same.. I just dont get how they can be different sizes???
Im giving them one chance to get this right.. Otherwise I am taking it to a garage highly reccomended by a friend and they are footing the bill!! (with a little extra for yours truely :angry:)
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dirty pedals oh my actual god.
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^^^^ :rolleyes: :lipsrsealed:
Unfortunately not many people (if any) will look after your car the way you or most of us would :angry:
It's also rare a bodyshop will actually properly valet a car, there interpretation of valet is to mop off the area around the repair, vac it out and hose it down! :angry:
Unlucky bud, hope it gets sorted soon!
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Why the F ! ! C K cant people just do the job right - I really feel for you :cry:
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dirty pedals oh my actual god.
They were supposed to be cleaned dip sh1t.... If you took you boxers out of the washing machine and they were dirty would you not wonder why???
Ahhh yes I forgot you dont wash your boxers do you.... you like it old skool :tongue:
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dirty pedals oh my actual god.
They were supposed to be cleaned dip sh1t.... If you took you boxers out of the washing machine and they were dirty would you not wonder why???
Ahhh yes I forgot you dont wash your boxers do you.... you like it old skool :tongue:
i think they had washing machines in 1990. good one though.
on the thread, stuff like body panels not being aligned right is poor workmanship. dirty pedals matter for absolutely nothing on the face of things.
anyway what happened to the car, did you crash it? should have crashed it better and written it off because an accident repaired vehicle will never be the same as it was new.
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This thread is off to its usual place then cheers sHARPIE
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Gutted for you R32 :cry:
Hope it all gets sorted quickly. :smiley:
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dirty pedals oh my actual god.
They were supposed to be cleaned dip sh1t.... If you took you boxers out of the washing machine and they were dirty would you not wonder why???
Ahhh yes I forgot you dont wash your boxers do you.... you like it old skool :tongue:
i think they had washing machines in 1990. good one though.
on the thread, stuff like body panels not being aligned right is poor workmanship. dirty pedals matter for absolutely nothing on the face of things.
anyway what happened to the car, did you crash it? should have crashed it better and written it off because an accident repaired vehicle will never be the same as it was new.
I think your mama back into it.... was nearly a right off
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Sorry for you R32... my Ed30 is going into the dealers next Monday for a look at the DSG box. They want to keep it for 2 days and I am really worried that it might come back with a scratch or two, or three and a little dent to wrap it all up. People just don't seem to give a s81t anymore. You shouldn't have to be worried when giving something like a car in for a repair or service. :angry:
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Unbelievable what the think they can get away with. And that's not even an old car like some of us drive!
Which insurance company is that, anyway? It's always good to know which ones are clueless and should be avoided! If they can't select a proper bodyshop, then they are in the wrong business.
Good on you that you have a good eye for detail!
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Gutted for you mate :cry:
Im sure she will be back and sorted soon tho :afro:
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Gutted for you. Hope that they sort it out pronto. :cry:
Had my car in the othere week to sort some dealer damage out. Got it home and they had scratched the soft touch plastic around the DSG gear selector. Couldn't believe it :sick:
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Mate, you need to write a letter of abuse. Or at least something constructive. I'd also go for a written confirmation of what work they will do and the standard it needs to be done to.
Posts like this make me afraid to go the stealers.
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I don't think I would have had the same self-restraint as you. :sad:
Lynch mob is ready and waiting if you need us :wink:
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Unbelievable what the think they can get away with. And that's not even an old car like some of us drive!
Which insurance company is that, anyway? It's always good to know which ones are clueless and should be avoided! If they can't select a proper bodyshop, then they are in the wrong business.
Good on you that you have a good eye for detail!
the insurance company is direct line. They actually selected an affiliated garage and said it would be cheaper to get it repaired from there. It was me who insisted that it go into a VW garage :undecided:
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Cheers guys! thanks for all the support.. it does help to know Im not just some nut who is car obsessed.
Will keep you posted on the progress.. But I am not sure I want my car back in there at all!
Also dont think I will keep the car after the lease has expired now... it just feels like its been abused by someone else.
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Its shocking to hear about your car .:R32 :cry:
I remember the last time ours went in for a service it came back with scratches on the door sills and boot lid.... People just dont care anymore.
Be paient though. You will get her back looking HOTTT again. :evil:
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Cheers guys! thanks for all the support.. it does help to know Im not just some nut who is car obsessed.
Will keep you posted on the progress.. But I am not sure I want my car back in there at all!
Also dont think I will keep the car after the lease has expired now... it just feels like its been abused by someone else.
Thats how I feel :undecided:
Im sure it will be sorted though...mine better be back in my hands by the end of the day.
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Posts like this make me afraid to go the stealers.
It's like the eighties again.
Jealous mechanics deliberately damaging cars. Gits.
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
get a lift with him to krispy kremes on the 31st OCT!!! :evil: :evil: :evil:
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
get a lift with him to krispy kremes on the 31st OCT!!! :evil: :evil: :evil:
Yeah Manu, nearest you are probably ever going to be to meeting us all. :cool:
Lift for Manu anyone?
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why did you accept the car back, I would of demanded they keep the car and paid for a courtesy car until its fixed.
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Sorry to hear of your headache bud :( unfortunatly thats the way some companies work :(
I had the same problems as you with my red GTi, the panel gaps were horrendous, the paint was different colours and the worst of all the new tyres the car went in on, were down to their wear bars ! :( The bastards were raping my car round in the back !
Directline were Horrendous, always making you phone this department and that department, and they have to ring the bodyshop etc ! you should have just told them VW only and that for safety reasons you can't drive those small ass sh!tters that enter"twitsrus"prise give.
I hate the headache of directline insurance :angry:
Hope you all get it sorted asap and as soon as possible !
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
Yeah get yourself to Krispy Kremes...A night out in Leeds is immense by the way...everywhere you look there are pretty pretty ladies :smiley:
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
Yeah get yourself to Krispy Kremes...A night out in Leeds is immense by the way...everywhere you look there are pretty pretty ladies :smiley:
i think hes visiting his girlfriend :lipsrsealed: :lipsrsealed: :grin:
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
Yeah get yourself to Krispy Kremes...A night out in Leeds is immense by the way...everywhere you look there are pretty pretty ladies :smiley:
i think hes visiting his girlfriend :lipsrsealed: :lipsrsealed: :grin:
Will let him off then :laugh:
Still Leeds and the ladies are immense :smiley:
Whens the car got to go back in R32UK? Got mine back today but they haven't aligned the bonnet properly so im going to have to take it back in AGAIN :angry:
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Yoo R32! What a shame to hear about your car! Hope everything gets sorted asap! Il be in leeds on the 31st of Oct till the 2nd of Nov so...try and fit me in some where! :wink:
Yeah get yourself to Krispy Kremes...A night out in Leeds is immense by the way...everywhere you look there are pretty pretty ladies :smiley:
i think hes visiting his girlfriend :lipsrsealed: :lipsrsealed: :grin:
Will let him off then :laugh:
Still Leeds and the ladies are immense :smiley:
Whens the car got to go back in R32UK? Got mine back today but they haven't aligned the bonnet properly so im going to have to take it back in AGAIN :angry:
Should be arranging something next week... Need a car with a bluetooth and said I wouldnt accept anything less than a gti. So will know next week hopefully.