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Model specific boards => Golf mk7 => Topic started by: matchboy on 16 August 2013, 09:53
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Hi all - advice please. At the moment I've got a TT, which is going to be part ex'd. 20 weeks from my order will be bank holiday Monday (26th Aug), so my car is no where near being delivered by then. I'm seriously considering taking VW up on their 20 week policy to provide me with a courtesy car.
Reasons - sick of driving my car, but more importantly I get about 20 mpg which is rubbish and I'm fed up of filling up all the time. So I could give it to the dealer, and get myself something which is a little more economical. Also, I've all ready shelled out for an MOT and a new tyre which I shouldn't have had to and its due a service soon and there is no way in the world I'm paying out for that.
Disadvantage - they'll probably give me an Up!
Are any of you in the same situation and thinking of doing the same?
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My 20 weeks are up at te same time. I was told by dealer they don't do courtesy cars. Some one on another thread suggested its in the t&cs I'm Gunna go home and check then demand as I am totally car less
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My 20 weeks are up at te same time. I was told by dealer they don't do courtesy cars. Some one on another thread suggested its in the t&cs I'm Gunna go home and check then demand as I am totally car less
It was me who said that :grin:
They have to, its past the 20 weeks. I'm 100% sure on this. In my case they could argue that I've still got my car and they'll just take the loss on the part ex with the extra miles I'm doing, however in your case you don't have a car so you should get zero arguments!
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If you can get a courtesy car from VW regardless of what it is I would take it. Save yourself the pennies in terms of the service and fuel costs etc. Who cares if you have to drive an UP for a few weeks, its a small sacrifice but will save you a fair bit in the long run.
Thats what i would do Mark. :smiley:
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If you can get a courtesy car from VW regardless of what it is I would take it. Save yourself the pennies in terms of the service and fuel costs etc. Who cares if you have to drive an UP for a few weeks, its a small sacrifice but will save you a fair bit in the long run.
Thats what i would do Mark. :smiley:
Yes, I agree Craig. I've no problem driving an Up for a few weeks - it will certainly save me a few quid even in the space of 3-4 weeks - plus will make getting into the GTI even more special!
That's what I'll do I think. When I was younger I had a Seat Arosa so it'll be like going back in time! :grin:
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
It's 20 weeks from order date right
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
It's 20 weeks from order date right
Correct, so the date on your order form. If they didn't technically order the car on that day that's not your problem - you have a bit of paper with a date on it and that's what they have to go by.
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
Is that to say they'd rather have your TT sooner? I thought that for the sake of a month they'd just leave you with yours if it's being chopped in rather than sold privately (which would leave you carless without the UP).
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I have a plan,
I am going to take the Courtesy car for the next few months and will keep an eye on the classifieds, if I spot anything I will return the car to VW and cancel my order.
Always take what is on offer, whether you use it or not is your choice. also if VW are forking out on loads for courtesy cars they may shift the GTI orders on a bit.
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
Is that to say they'd rather have your TT sooner? I thought that for the sake of a month they'd just leave you with yours if it's being chopped in rather than sold privately (which would leave you carless without the UP).
I can't be left carless, need it for work. The part ex on my TT was valued at 31/07/13 GTI delivery - so you can imagine how many extra miles I'll be putting on the TT by the time I take delivery nearly 2 months from that date. Makes sense for them to get it early so as to not lose out that much on the part ex, and makes sense for me to chop it in and get something that isn't going to cost me loads in petrol for the next month. I could sell it privately this week, but I can't be bothered with the hassle, especially as convertible season is basically over! :laugh:
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Just for info for those in the same boat, just spoke to the finance guy (my dealer is off today) and said about the 20 weeks car - he said no problem at all, I'm to phone back tomorrow to speak to the chap I'm dealing with so he can sort it, but no issues whatsoever.
Roll on my UP!! :laugh:
Is that to say they'd rather have your TT sooner? I thought that for the sake of a month they'd just leave you with yours if it's being chopped in rather than sold privately (which would leave you carless without the UP).
I can't be left carless, need it for work. The part ex on my TT was valued at 31/07/13 GTI delivery - so you can imagine how many extra miles I'll be putting on the TT by the time I take delivery nearly 2 months from that date. Makes sense for them to get it early so as to not lose out that much on the part ex, and makes sense for me to chop it in and get something that isn't going to cost me loads in petrol for the next month. I could sell it privately this week, but I can't be bothered with the hassle, especially as convertible season is basically over! :laugh:
Out of curiosity Mark how old is your TT?
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Out of curiosity Mark how old is your TT?
Its old Craig, its a mk1 225bhp quattro. Picked it up cheap last October to replace my 3 series as knew I was going to order a new car in 2013 (hadn't decided what to get then) and also I'd never had a convertible so bought it at the right time ie. when it was cold & prices were low, so that I could use it for the early summer then get rid. Didn't care about mpg as knew I was only keeping it for max 9 months (or so I thought!)
So you see now its starting to drag (I was expecting to have got rid of it by now) and I'm bored of the convertible side of things and even more bored of getting 20mpg!!
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Out of curiosity Mark how old is your TT?
Its old Craig, its a mk1 225bhp quattro. Picked it up cheap last October to replace my 3 series as knew I was going to order a new car in 2013 (hadn't decided what to get then) and also I'd never had a convertible so bought it at the right time ie. when it was cold & prices were low, so that I could use it for the early summer then get rid. Didn't care about mpg as knew I was only keeping it for max 9 months (or so I thought!)
So you see now its starting to drag (I was expecting to have got rid of it by now) and I'm bored of the convertible side of things and even more bored of getting 20mpg!!
Get rid now while the weather is canny and get your courtesy car, hadn't realised it was a soft top.
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Out of curiosity Mark how old is your TT?
Its old Craig, its a mk1 225bhp quattro. Picked it up cheap last October to replace my 3 series as knew I was going to order a new car in 2013 (hadn't decided what to get then) and also I'd never had a convertible so bought it at the right time ie. when it was cold & prices were low, so that I could use it for the early summer then get rid. Didn't care about mpg as knew I was only keeping it for max 9 months (or so I thought!)
So you see now its starting to drag (I was expecting to have got rid of it by now) and I'm bored of the convertible side of things and even more bored of getting 20mpg!!
Get rid now while the weather is canny and get your courtesy car, hadn't realised it was a soft top.
Its p!ssing it down today :grin:
I could sell it privately but there's so many of them around and I can't be bothered with the hassle - yes, I'd probably make a few hundred quid extra on my part ex value but I haven't got the time at the mo to deal with messers coming round, so I'm happy taking the part ex value.
Also, once the novelty of having the roof down wears off, it actually becomes annoying having a convertible. Especially traveling on the motorway, by the time you get home it feels like you've chained 60 fags such are the fumes you're breathing in. Can't hear your music properly when the roof is down either (and its got a BOSE in it!) And bored of the wind noise, being so low down, hard ride etc etc.
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It might be worth double checking this 20 week rule. I brought it up with my dealer and was told the clock starts ticking from when the factory accepts the order, not when you place the order with the dealer.
I'd be glad to be proven wrong though.
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I've agreed a private sale as I can get more then VW will give me now the wait has hammered my p/x and I can avoid the tax and mot coming up. Can I still ask VW for a courtesy car? They bloody well ought to provide one given the wait they've caused.
I'd demand a Golf.
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It might be worth double checking this 20 week rule. I brought it up with my dealer and was told the clock starts ticking from when the factory accepts the order, not when you place the order with the dealer.
I'd be glad to be proven wrong though.
VW Executive Office told me it was the date of order per my order form. But when has VW's word ever been 100% right! :laugh: Even if they've got this wrong I'm going to get that courtesy car given the p!ssing around with these delays, that's the least I'd expect as compensation.
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I've agreed a private sale as I can get more then VW will give me now the wait has hammered my p/x and I can avoid the tax and mot coming up. Can I still ask VW for a courtesy car? They bloody well ought to provide one given the wait they've caused.
I'd demand a Golf.
Agreed Bear. I certainly will be pushing for a Golf. Hell, they can give me their demo GTI or GTD!! :laugh:
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It might be worth double checking this 20 week rule. I brought it up with my dealer and was told the clock starts ticking from when the factory accepts the order, not when you place the order with the dealer.
I'd be glad to be proven wrong though.
Usually those 2 dates are only a day or 2 apart. I ordered on Good Friday and VW accepted the order the next day - so they even work some of the weekends.
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I've agreed a private sale as I can get more then VW will give me now the wait has hammered my p/x and I can avoid the tax and mot coming up. Can I still ask VW for a courtesy car? They bloody well ought to provide one given the wait they've caused.
I'd demand a Golf.
Agreed Bear. I certainly will be pushing for a Golf. Hell, they can give me their demo GTI or GTD!! :laugh:
Yeah ask for it! Seriously.
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I've agreed a private sale as I can get more then VW will give me now the wait has hammered my p/x and I can avoid the tax and mot coming up. Can I still ask VW for a courtesy car? They bloody well ought to provide one given the wait they've caused.
I'd demand a Golf.
Agreed Bear. I certainly will be pushing for a Golf. Hell, they can give me their demo GTI or GTD!! :laugh:
Yeah ask for it! Seriously.
I will! They can only say no. If you don't ask you don't get at the end of the day. Plus, the argument (which won't be upheld I'm sure) is that there should be a like for like comparison - GTI it is then! :laugh:
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Ok, some info for you chaps. According to the VW Exec Office the 20 weeks starts from the date that the factory received the order. This is not what I was lead to believe but there's f7ck all you can do about it. This date is the 19th of each month regardless of when you physically placed the order. So in my case I ordered on 8th April but VW only count the order from 19th. So in reality I'm at 19 weeks since ordering but in VW's mind I'm only 17 weeks. :rolleyes:
The upshot of this is that instead of being able to collect a hire car (like for like :rolleyes: from Europa Car through my dealer) a week today, I actually can't get one till Fri 6th Sep.
Now according to the VW Exec Office the 6th is the day I should be able to collect my car. Now unless Zeus pops up and blows the ship at super speed across the sea that's total b0llocks. :laugh:
There is one bit of good news however in that according to them my car has been built and is awaiting shipment :cool:
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According to the VW Exec Office the 20 weeks starts from the date that the factory received the order ... This date is the 19th of each month regardless of when you physically placed the order.
Da f**k is this sh!t? I ordered on the bloody next day! You telling me this means I have to wait a whole additional month? FFS is this also affecting the build weeks, like you order one day later than the "magic VW date" and get bumped a whole month? What the hell is going on? Someone please explain.
Now unless Zeus pops up and blows the ship at super speed across the sea that's total b0llocks. :laugh:
I think you mean Poseidon? Zeus would just lightning it which probably wouldn't help much (EDIT: but probably helps more than VW customer "service" does).
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Haha, yes Zeus wouldn't be much help then!! :grin:
Yes, according to VW EO it's irrelevant what day you ordered or when it was submitted because each dealer's monthly allocation is accepted on the 19th, and this is when the 20 weeks starts. This could explain your delay Bear, as you are 4 weeks down straight away.
Shocking isn't it.
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I would def try and sell privately if you have time on your side.
I got £4500 for my 330 ci v best trade in offer of £3500 from a dealer. When I agreed to order the golf it was understood that the lead time they quoted me was reflected in the part ex, so if it slips by 1 month or 6, tough luck, they take the loss
It was good to underwrite the deal like that but I was always going to try and sell it privately first..
Can be a hassle but if you are at 20 weeks and they are going to give you a car, why not try and get more for it privately.At the end of the day they will only shift yours through a trader anyway so will probably thank you if you dont part ex it..
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At the end of the day they will only shift yours through a trader anyway so will probably thank you if you dont part ex it..
Depends on the dealer but I believe most will want the p/x because they make big bucks though they obviously don't advertise that fact much.
They'll take your car, say for £9,000 and flog it for £10,000 making a grand. As part of that £10,000 deal they p/x another car for £8,000 and flog that for £9,000 making a grand. As part of that £9,000 deal they p/x another car for £6,000 and flog that for £7,000 making a grand... and so on and so forth until finally the bottom car gets p/x for £f**k all and goes to the scrap heap.
If there are 8 or 10 or 12 cars in the sequence they are making that many thousands out of this.
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I would def try and sell privately if you have time on your side.
I got £4500 for my 330 ci v best trade in offer of £3500 from a dealer. When I agreed to order the golf it was understood that the lead time they quoted me was reflected in the part ex, so if it slips by 1 month or 6, tough luck, they take the loss
It was good to underwrite the deal like that but I was always going to try and sell it privately first..
Can be a hassle but if you are at 20 weeks and they are going to give you a car, why not try and get more for it privately.At the end of the day they will only shift yours through a trader anyway so will probably thank you if you dont part ex it..
My part ex price is fixed, so they're taking the hit on the extra miles. The issue I have with selling it privately is that it's due a service very soon and also some (unt keyed the bonnet (it was there when the dealer valued it) - I'm not paying to service it nor to fix the scratch, and a private buyer would incorporate that into the price (as I would) and therefore any extra I get selling privately would be swallowed up by having to take these two factors into account.
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Ok, some info for you chaps. According to the VW Exec Office the 20 weeks starts from the date that the factory received the order. This is not what I was lead to believe but there's f7ck all you can do about it. This date is the 19th of each month regardless of when you physically placed the order. So in my case I ordered on 8th April but VW only count the order from 19th. So in reality I'm at 19 weeks since ordering but in VW's mind I'm only 17 weeks. :rolleyes:
The upshot of this is that instead of being able to collect a hire car (like for like :rolleyes: from Europa Car through my dealer) a week today, I actually can't get one till Fri 6th Sep.
Now according to the VW Exec Office the 6th is the day I should be able to collect my car. Now unless Zeus pops up and blows the ship at super speed across the sea that's total b0llocks. :laugh:
There is one bit of good news however in that according to them my car has been built and is awaiting shipment :cool:
Pretty sure I killed Zeus in God of War III. So no chance.
Regards,
Kratos (2nd only to Ryu Hayabusa of the Dragon Ninja Clan)
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Surely the factory has accepted the order as soon as you get your VW order number? They'd probably wriggle out of it by saying VW UK gave your dealer that order number and that the factory didn't accept VW UK's placement of your order until the following 19th of the month.
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Surely the factory has accepted the order as soon as you get your VW order number? They'd probably wriggle out of it by saying VW UK gave your dealer that order number and that the factory didn't accept VW UK's placement of your order until the following 19th of the month.
I think this is exactly what they'll say.
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Sorry to open up an old thread but it's better than starting a new one I think. I have now been waiting 22 weeks for my car, VW tell me that I am entitled To a courtesy car after 20 weeks, however they have decided that it is 20 weeks from when the order is accepted. For me this is on Monday.
I have just got a phone call from the dealer telling me that the request for a courtesy car gets processed on Monday and I should get something within a few days.
It seems to me that they haven't got a clue what is going on. I'm not overly bothered about the car but am getting fed up with receiving phone calls from the dealer telling me that VW are dicking them about and they don't know the processes.
I'm sick of it.
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You are entitled to the car Monday. Not a few days after. They arrange this within a few hours via Europa Car. I got a call from Europa Car 4.30pm, the next day I had the car - so they can sort this tomorrow. Be prepared to get a 1.2 Golf S like me though :laugh:
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You are entitled to the car Monday. Not a few days after. They arrange this within a few hours via Europa Car. I got a call from Europa Car 4.30pm, the next day I had the car - so they can sort this tomorrow. Be prepared to get a 1.2 Golf S like me though :laugh:
If I don't get anything I am off on business trips next week in my 67 beetle.
It may be time for the dealer to step up and make things happen. I'm not holding my breath though.
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You are entitled to the car Monday. Not a few days after. They arrange this within a few hours via Europa Car. I got a call from Europa Car 4.30pm, the next day I had the car - so they can sort this tomorrow. Be prepared to get a 1.2 Golf S like me though :laugh:
If I don't get anything I am off on business trips next week in my 67 beetle.
It may be time for the dealer to step up and make things happen. I'm not holding my breath though.
Tell them you are entitled to the car and you need it monday. Say that if you do not get the car monday then you are happy you hire a Golf yourself and forward them the invoice. They owe you a car and you're doing them a favour helping them out while they puzzle over their processes. I'm sure they wouldn't want you to have to complain to VWUK that they aren't helping you.
See what they say after the above.