GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: richyrb on 06 May 2011, 01:57
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ok so heres the short story..
ordered a gti in Sept'10 and was told delivery would be roughly November..., in december'10 they gave me a 1.2 golf that was suppose to be a like for like as a loan until mine arrived..
anyways today i got a call from my broker..
your car will be ready for pick up on wednesday... BUT
due to the VAT change the price has gone up....
my broker knowing that i'm not one to be messed about spoke to them about it the supplier has offered £200 cash back...
ive sent an email to the broker regarding my thoughts and not to insult me with petty 'gestures of goodwill' and after waiting around for 8+ months and given a 1.2 with wheel trims to drive around in... i maybe calm about it all but im no push over..
now i am aware of that VAT is paid on the date of purchase and not the order.. etc etc.. but as the car was 'suppose' to arrive november (like that was ever going to happen) and thus taking 3x the amount of time for delivery and with no customer service inbetween with NO updates and when i did chase the order all i got was "no idea of build or delivery date"
soooo... what would you do?
ive said if i don't have a reply before the end of friday (today) then i will contact VW UK regarding this and will not accept the car until they have replied.
also to add, in december i wasn't told the price would be adjusted for vat increase..
talk about ruining the whole excitement for picking up the car :(
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ok so heres the short story..
ordered a gti in Sept'10 and was told delivery would be roughly November..., in december'10 they gave me a 1.2 golf that was suppose to be a like for like as a loan until mine arrived..
anyways today i got a call from my broker..
your car will be ready for pick up on wednesday... BUT
due to the VAT change the price has gone up....
my broker knowing that i'm not one to be messed about spoke to them about it the supplier has offered £200 cash back...
ive sent an email to the broker regarding my thoughts and not to insult me with petty 'gestures of goodwill' and after waiting around for 8+ months and given a 1.2 with wheel trims to drive around in... i maybe calm about it all but im no push over..
now i am aware of that VAT is paid on the date of purchase and not the order.. etc etc.. but as the car was 'suppose' to arrive november (like that was ever going to happen) and thus taking 3x the amount of time for delivery and with no customer service inbetween with NO updates and when i did chase the order all i got was "no idea of build or delivery date"
soooo... what would you do?
ive said if i don't have a reply before the end of friday (today) then i will contact VW UK regarding this and will not accept the car until they have replied.
also to add, in december i wasn't told the price would be adjusted for vat increase..
talk about ruining the whole excitement for picking up the car :(
I'd tell them to 4+3. The full price should be declared on the order form against which you paid your deposit. If there are any riders or terms and conditions, they should be on this paperwork. Is the vehicle UK stock though? I'd ensure it is if you involve VW UK.
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4+3?
the order was with a broker who purchases from uk dealers... and a standard invoice which i just signed.. no terms and conditions between me and the broker. i suppose its between the broker and dealer where the terms are.. usually buying from a dealer u would get the t&c's on the back of the order.
i understand its either a haggle for them to give a further 'gesture of goodwill' or walk away.. i've waited 8+ though.. and tbh even with the spec on the car its actually cheaper than a basic model as the broker lives across the road and known him a long time.
i suppose im miffed at the fact they spring it on me a week before accepting delivery..
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4+3= ''xxxx''+''off'' Nice bit of algebra there.
Difficult one that. It's easy to sit here at great distance and give you knee jerk advice but I guess VAT is VAT and it has to be paid.
As the broker is local to you and an aquaintance, it may not be a nice idea to completely hack him off but you could also look upon it as he's a local businessman who has a reputation to uphold and he therefore needs happy customers.
Judging by the tone of your replies to him thus far the relationship is going to sour anyway!
Someone has got to pay the 2.5% as the taxman doesn't do negotiations.
You've got a car to run about in; was it supplied by the dealer or the broker? Does the broker use a local dealer?
How much deposit do you stand to lose if you walk?
If you walk, what sort of price do you reckon you can get another GTI for? I'll guess that as well as the VAT increase VW will have done a sneaky price increase somewhere too!
This is quite an interesting story and I hope you keep us informed of how you get on.
Like you say, it really takes the pleasure out of the purchase of a new car when stuff like this happens. :sad:
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Lol random. Its not sour between us, it's just a shame it's come to this and I think the dealer hasn"t kept him informed with the build and so was unable to inform me. The bitterness if you will isn't aimed towards him just the dealer.
I'm about to give him a call shortly anyways. Will let you know.
I can get the same deal on any car, some brands more discount than others but at the time of ordering a gti there were none for sale and those that were, had 10k on the clocks and more money than I'm paying for my new one.. So made sense to wait I guess... Oh well lol
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i would tell them both to go fcuk themselves. it all boils down to principle. spending that smount of money and being made to look like a cnut at the end of it all.... no thx
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4+3?
the order was with a broker who purchases from uk dealers... and a standard invoice which i just signed.. no terms and conditions between me and the broker. i suppose its between the broker and dealer where the terms are.. usually buying from a dealer u would get the t&c's on the back of the order.
i understand its either a haggle for them to give a further 'gesture of goodwill' or walk away.. i've waited 8+ though.. and tbh even with the spec on the car its actually cheaper than a basic model as the broker lives across the road and known him a long time.
i suppose im miffed at the fact they spring it on me a week before accepting delivery..
4=3 = f*** o** if you're in polite company.
If you've waited this long, they're probably relying on you caving in.
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It's a tough one this, we spoke earlier in the year about it and a few people got VW to take the hit on the VAT. As we are in May now I think there is little to no chance of getting them to drop the VAT increase.
If you're any good at poker, try the bluff and ask them to give you the process to pull out of the sale etc.
If it were me, I think I'd pay the money but get a three year service deal thrown in or something similar.
Good luck.
Jim
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You probably bought the car at a discounted price. £200 is a miserable extra amount, being less than 1% of the total cost of the car. I certainly would not consider playing poker with them as Jim suggests. The car is a very sort after product and they could easily sell it on for more.
For your own sanity and to maintain this to be a joyful occasion, I would tend to pay up and start enjoying your purchase. Sh!t happens, but this is a storm in a tea cup.
Collect the car ASAP and be content.
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I`d be tempted to agree with am1w.
You`ve waited ages, its maybe a couple of hundred quid more after the £200 extra discount?
Dont let it spoil the joy of getting the new car - by all means try to get some extras like the service package (not the crappy paint protection stuff though) - but I think I`d shrug it off and get on with enjoying the car.
Just my 2p.
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You probably bought the car at a discounted price. £200 is a miserable extra amount, being less than 1% of the total cost of the car. I certainly would not consider playing poker with them as Jim suggests. The car is a very sort after product and they could easily sell it on for more.
For your own sanity and to maintain this to be a joyful occasion, I would tend to pay up and start enjoying your purchase. Sh!t happens, but this is a storm in a tea cup.
Collect the car ASAP and be content.
I've changed my mind, I agree with the above.
Jim
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However annoying lifes to short to be without your nice new GTI. But screw them down as much as you can with regards to some cash back and a free service or something.
So go for it. I'm sure you won't be disapointed! :smiley:
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i would tell them both to go fcuk themselves. it all boils down to principle. spending that smount of money and being made to look like a cnut at the end of it all.... no thx
Have you ever thought of going on a negotiation skills course? :laugh:
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VW dealers have a strictly allocated supply of GTI/GTDs.Typically 1 a month for a main dealer.
Not sure how brokers get hold of them but its bound to lead to problems and broken promises.
Dealers are waiting 5/6 months or so, brokers must be nearer 7/8 months??
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Whoever you bought the car through, YOU must have a contract of sale agreement with the price on somewhere!
It should clearly state the price you agreed on for the car and will either say "+VAT" or "inc. VAT"
If you have a total cost including the VAT then that is the contract and the dealer/broker should have to swallow the extra cost of the difference in VAT.
If the broker refuses to honour the agreement, then they would be in breach of agreement, which could lead to a whole world of unpleasantness. Not a road to go down lightly.
If you have a full written contract of sale with the full price inc. VAT then speak to the broker and say you don't expect to pay the difference, but would be open to alternatives (like has already been mentioned - free servicing, lifeshine, GAP etc) and resolve the issue amicably. :smiley:
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Thanks for the input guys, I think for the short while I've been on the forum I've had better responses than any other forums.
To update you on the deal I've accepted a higher cashback amount based on the point that I put up with a 1.2 golf rental for 5 months although its obviously cost VW for the rental I saved them on the difference of putting me in a higher spec car.. As the broker pointed out in the agreement of the rental is should have been a like for like.
Pick up is wednesday, I've told them not to wash it and I've told them not to drill any holes in the bumpers for the reg plates.
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Not sure how brokers get hold of them but its bound to lead to problems and broken promises.
Brokers generally use a dealership's fleet department, which I'll assume means that VW have different allocation rules and prices for business purchases. That sort of makes sense really as Ford, GM and Peugeot discount heavily to fleet buyers so VW have to be at least a little competetive whilst still trying to remain VW-like by restricting supply enough to bolster used car prices and trying to keep used cars under the VW dealership umbrella (thus much of the finance comes via Milton Keynes rather than third parties).
Something like that anyway.
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I have a funny feeling i know what broker this is as i had the same issues a year previous and there a nightmare.
They need to contact VW and get the car logged as been part of the discount sceem that protected the VAT. The dealer has to do this on the brokers request. The dealer with it been a fleet buy and so VATs normally not an issue has problably not logged the car as such and probably cannot bother there ass to do so.
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all very annoying and I would also be v unhappy with the broker/dealer here, i'm also v surprised that they gave you assurances that the car would be delivered in November from a sept order given the the waiting times (a cancelled order?), I ordered in october 2010 and due to get my hands on it in next few weeks! thats nearly 8months!
i also went with a broker but once ordered i was then dealing with the dealer fleet team direct, had the VW order form with their t&cs, cost incl vat, discounts etc , you should have had this? if not then very odd.
also the dealer further discounted the price by 2.5% to absorb the vat increase so i will still end up paying 20% but the discount has absorbed it.
so initially down about 600-700 quid , they are offering £200 but also push hard for the £250 service pack to be thrown in as this will offset them stealer servicing charges with any luck! that would be a good outcome,but maybe something else, GAP etc,
if not i'd just take it on the chin as you will be 400 quid down or so and never use this broker/dealer again as seem clueless not to get this sorted for you, hope you got at least 8% discount using this broker!
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taff, 8%.... that was the first offer from the broker ;)
as any businessman will tell you.... "never accept the first offer"
i think because i got such a good deal they just couldn't reduce it further.. which ok is never true, but the cash back offer they came back with i'm happy with.
trouble with me is that if i was doing this in person i get wound up... and would have done a vinnie in lockstock with the dealer!
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sounds like u got a great deal so that will be of some comfort
now get the full tank of fuel and litre of oil! unless u already got this agreed
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don't tell me the litre of oil doesn't come with the car... lol see i think we should create a buying guide.. where to get the good deals, what to get included and what should come with the car lol.
i've never had a car that doesn't come without a litre of oil! the only reason i got this car is for shows and drag racing.. i aim to beat AWE next year... :P
yeah got a full tank.. only issue is that i have to fill that rental car up to a full tank when handing back (was delivered with a full tank)
anyone know what how much petrol it takes to "Look full" hahaha
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not sure on the oil actually but something to check on!!
yep buyers guide would be good helps us all in getting more for our money and knowing what to ask for and getting it agreed up front
this forum though is in itself a great guide so far though!
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yeah some good topics :)
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There is a guide soemwere on what your suppose to get with the car if thats what you meen.
I adapted it from one redRobin and myself made up for the mk5 back in 2005.
As for the VAT VWuk cover that as was said above by the 2.5% extra discount but the dealer has to register your car on that sceem to get it.
I was one of the first back in 2009 and probably one of the reasons it actually exists as i kicked up a fuss with VW for over 4 months constant and the dealer 7 months in total. As my car was one of the first to have the delay. I have 3 lever arch files full of emails/letter etc to VW about the delay issues that caused an issue with the VAT. Theres a thread that details small snippets of what happned back them somewere on here.
They have included the sceem they used in early 2010 again in 2011 so yours should be covered but it needs to be registed to it by the dealer.
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snoopy do you mind giving me some more information on this or some possible links regarding the VAT discount signup?
i think it would be worthwhile providing this to my broker so this sort of situation doesnt happen to any other of his customers..
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found this
http://www.volkswagen.co.uk/volkswagen-world/news/262/concerned-about-vat
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Thats basically it. But the dealer need to add your car to the list.
If the dealer will not help or the broker will not help contact VW customer service and they will sort it out.
Its something they put in place back in Nov/Dec 2009 and repeated last year so they have had plenty of phone calls about it in the past.
PS i was through a broker too as were many others who got included in the offer so thats not an issue.
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Snoopy, if I can manage to blag this, you sir will be a few pints better off :)
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i would tell them both to go fcuk themselves. it all boils down to principle. spending that smount of money and being made to look like a cnut at the end of it all.... no thx
Have you ever thought of going on a negotiation skills course? :laugh:
nope... but should you ever require any help with negotiations i will be happy to help :grin:
p.s. i know the value of a happy customer is more than a few pennies in the bank!