GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Casabian on 06 January 2010, 10:56
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Called my dealer this morning to get an update on how much longer I will have to wait for this bloody car of mine to arrive........ NOT good news!!!
The car was ordered on the 18th of August 2009 and on ordering I was told a delivery date of December. "A long time to wait for a car", I said to myself but wouldn't be the first time I've waited for the wheels I've wanted. Called one day for an update and was told I should expect the car sometime in Feburary. You can imagine my anger!!!! Then, at last, some good news. My dealer phones one day in early December to let me know that I would be picking my car up on the 20th of January give or take. Happy days...... I thought!!! I called this morning for an update so I can organise time off work for collection only to be told sometime in MARCH!!!! Of course I had a few words with the dealer but this is now getting out of hand. I am looking at having to wait 8 months for this car.
Anyone else had this problem?? What should I be doing now wth regards to the dealer because I hope you all agree that an 8 month wait is unacceptable. After todays news I am just thinking of cancelling because spending a good amount of money on this car and expect to be looked after but as of yet this has not happened.
Any advise is most welcome folks.
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I`d call Customer Services...dealers are just salesmen, and I always feel I get better info from Milton Keynes.
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As danksi said give them a call and see what they have to say as 8 months is insane for what is effectively a mass produced car.
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You wouldn't be the first to cancel.
Crazy situation - just ask Snoopy and others.
I feel hard done to waiting since September but it is just stupid.
Ava
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8 Months is way over the top. One word I would be using is "COMPENSATION"
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8 Months is way over the top. One word I would be using is "COMPENSATION"
I would be very interested in hearing how people get on with the big 'C' word above.
Anyone being offered any sweeteners?
The loan/hire cars seem fairly freely available...if it suits people to take them.
Fixed prices and trade ins should be a given.
Thus far though, I've not personally met anyone being offered a spec upgrade for their patience....although my local dealer did have a fairly basic Mk6 come with a 'free' RNS510 as they didn't have any of whatever the purchaser had ordered...so VW fitted a full RNS system for free!
Sporny, or what?
I would have thought it would be a nice gesture to offer hi-fi upgrades, leather or even a jump to RNS for those who have waited many months for specced GTIs....even the servicing free?
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Yep, tell them you want a discount or you're walking.
There are quite a lot of mk6 GTI's on VW's used car finder if you aren't overly fussy on spec with low milage ready to go.
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I placed a deposit on a car to get on the waiting list so i could get a car for March delivery in October. I spoke to me dealer in December and he told me he was having trouble getting the order on the system before Dec and he might not be able to order until March !
I canncelled my order and the dealer gave me my deposit back.
I have now manged to order from another dealer with a decent discount on 22nd Dec and have a build week 9 (unconfirmed) .
It will be interseting to see how accurate these unconfirmed build weeks are if there are people like yourself having to wait 8 months !
Lets hope that they are worth the wait (wouldn't want to be driving around in this snow in a new car anyway!)
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August to March is 7 months, not 8. I've never waited less than 4 months on a VW factory order - going all the way back to 1989.
To be fair to your dealer, it probably isn't his fault, it's VW's manufacturing schedule. Doesn't mean you shouldn't ask for something back, whether it be money or an equivalent car on loan. It seems reasonable to me since delivery date is a part of the conditions of sale.
Just don't go in there all angry, but go with a few options for them to consider, things which you would find acceptable as compensation (loan car, free servicing for 3 years, free optional extra, etc). Start a little high with what you expect and be prepared to haggle. Leave it with them to consider for a day while you 'think about cancelling the order'.
Give the dealer a chance. If you don't get any joy, then go to VW.
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Thanks for the advice guys but I'm sure August to March is 8 months Mac7. I ordered it on the 18th of August and say I pick it up on the 18th of March then that to me is 8 months. 18th August, September, October, November, December, January, Feburary and 18th March. My head now hurts with all this counting :sick: :sick:
Suppose it would be worth my while just waiting til April though to get a 10 plate
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Thanks for the advice guys but I'm sure August to March is 8 months Mac7.
He's correct, it is 7. You're classing 18th August as 1 month but you haven't been waiting a month until 18th September.
Hope you get sorted soon, its a pain waiting so long.
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Have a read of the august orders thread, seems hire cars are being offered to some, too late for me mind :wink:
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Have a read of the august orders thread, seems hire cars are being offered to some, too late for me mind :wink:
From what I have been told you are entitled to a hire car from your dealer after waiting up to 20 weeks for delivery of your ordered car and I've been waiting 21 so will prob stick in my precious Corsa VXR early and take whatever they have just incase of any mishaps with the VXR.
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The car was ordered on the 18th of August 2009 and on ordering I was told a delivery date of December. Called one day for an update and was told I should expect the car sometime in Feburary. My dealer phones one day in early December to let me know that I would be picking my car up on the 20th of January give or take. I called this morning for an update so I can organise time off work for collection only to be told sometime in MARCH!!!! I am looking at having to wait 8 months for this car.
Anyone else had this problem?? What should I be doing now wth regards to the dealer because I hope you all agree that an 8 month wait is unacceptable. After todays news I am just thinking of cancelling because spending a good amount of money on this car and expect to be looked after but as of yet this has not happened.
Any advise is most welcome folks.
My car was ordered about a week after yours and was delivered December 22nd (sorry)
The dealer told me that some options were in short supply and were therefore adversely effecting build slots. The items that were the worst (at that time - October) were sunroof, Xenons and RCD 510 stereos. Not sure if you spec'd any of those options? I hadn't. Even so, I escalated the delay to Milton Keynes and they agreed to put my build on a "priority list". I am not sure what that means or how you get on that list (but I have a feeling that's where the VAG staff cars go!) but I eventually received a build week that was kept to. Stick with it - it is worth waiting for.
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The dealer told me that some options were in short supply and were therefore adversely effecting build slots. The items that were the worst (at that time - October) were sunroof, Xenons and RCD 510 stereos.
Ah pant's my car's spec'd with RCD 510 and Sunroof lol. However not had any calls from dealer about not getting the car on 1st March which dealer told me I could be 100% sure on or have it mid Feb. He must have a mate in VW's sheduling office at wolfsberg lol
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You're not alone fella, ordered mine on the 7th August. Was initially told 3 months, then given a build week of 46, then 45, 51, and now I've been on an unconfirmed week 07 build since the end of November. Compensationwise - I'm picking up a loaner in a couple of weeks, as well as having my price at order confirmed with no addition due to the VAT hike. If my build goes confirmed for week 07, then I might just see it the second week in March.
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you make good music but your maths suck! Its 7 months from mid aug to mid march.Your much in the boat as most of us only you,like me was told a lot of horse-hit. 20 weeks qualifies you for a loan car direct from VW, not the dealers. Apparently VW own car hire companies so there wont be a shortage.I was told i would be getting one within the next week. I've been waiting since Aug 27th.
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It must be a real sickener for all you peeps waiting for your cars.
I can only assume VW never realised how many would want a mk6 GTI, and therefore weren't prepared for the huge number of orders.
Myself and Simonpolly ordered our cars on 22nd May and took ownership last week in July, max 2 month wait!!
VW are taking the p**s now, but please all stay for the ride!! I promise you it's a great car and you won't regret it.
Best of luck to you all.
Gizzy
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VW registrations for Dec ember were almost 15,000 cars, up 43% on Dec 2008. That figure is inflated by people trying to beat the VAT rise of course, so Jan figures will no doubt be a lot worse, but its no wonder you are having to wait - 300 dealers delivery 50 cars each on average during December - pretty much 2 a day !
Overall sales are down 11% in 2009 vs 2008.
With orderbooks as they are you'd think they'd be ramping up production by now !
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You are entitled to a hire car once you have reached the 20 week point from when your dealer put your order into the VW system. It is the responsibility of your dealer to order the hire car for you through VW UK. My salesman did it through his service dept on Monday. In the afternoon I was called by Europcar asking where I would like my hire car delivered that same day. I went for the dealers as I could then drop of my old car at the same time that evening on the way home from work. VW UK hold an account with Europcar, they don't own them according the manager in the Croydon branch of Europcar, and they pick up the tab. According to VW UK, if the dealer phones in the morning you will get your hire car the very same day. You need to leave a £150 deposit with Europcar on your credit or debit card made up from £50 for the full tank of fuel and £100 as this is your insurance excess. All the money is paid back once you return the hire car. You are entitled to a car of similar size to your order, sadly not spec, so I ended up with a 80ps Golf Mk6 S. Still, well put together and as I've never owned a VW before, at least a learning experience in the different swith and dial locations.
I hope this is useful as there seems to be a lot of mixed messages and conflicting information out there. If anyone wants anymore info please ask.
Scott
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I ordered a GTD in July last year 2009 it arrived within 5 weeks!!
I ordered my wife a new polo 1.6tdi SE no extras at beginning of October 2009 and she is still waiting for it!!
Like one of the previous comments these are mass produced cars so whats the problem with deliveries?
Have they undersetimated demand given the recession?
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It must be a real sickener for all you peeps waiting for your cars.
I can only assume VW never realised how many would want a mk6 GTI, and therefore weren't prepared for the huge number of orders.
Myself and Simonpolly ordered our cars on 22nd May and took ownership last week in July, max 2 month wait!!
VW are taking the p**s now, but please all stay for the ride!! I promise you it's a great car and you won't regret it.
Best of luck to you all.
Gizzy
Thanks for helping us keep the faith, Gizzy. I've been waiting since 15th August... :cry:
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H12
Any news from your dealer re delivery?
Hope you specced heated seats they've been invaluable these last few weeks!!
Hope you get some good news soon. :smiley:
Gizzy
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The worst possible thing for any car manufacturer is to have loads of stock sitting at the ports unsold.
VW ain't daft. Far from it.
Forget stories of supply problems or difficulties with certain options.
They are deliberately keeping supply under demand (and rightly so IMHO) to avoid over supply and enhance their market image.
Common sense surely. (And my degree isn't in economics or from Cambridge :wink:)
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Just called my lease company. VW are frantically trying to explain how they "bet their house on the car being delivered in week 2 January" and now, seemingly (although I await their latest pathetic excuses) this will now no longer happen.
I look forward to receiving the house keys from the sales manager at VW Stockport in due course.
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The worst possible thing for any car manufacturer is to have loads of stock sitting at the ports unsold.
VW ain't daft. Far from it.
Forget stories of supply problems or difficulties with certain options.
They are deliberately keeping supply under demand (and rightly so IMHO) to avoid over supply and enhance their market image.
Common sense surely. (And my degree isn't in economics or from Cambridge :wink:)
Not when the company has to start paying for hired cars for its customers. It does not make commercial sense.
I thought the whole point of the mark 6 was making it easier and cheaper to produce than the mark 5
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I thought the whole point of the mark 6 was making it easier and cheaper to produce than the mark 5
If VW can get the parts from their suppliers.
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H12
Any news from your dealer re delivery?
Hope you specced heated seats they've been invaluable these last few weeks!!
Hope you get some good news soon. :smiley:
Gizzy
Hi Gizzy
Had an email yesterday from the dealer saying my car is due to be built in week 7 so (assuming the build week doesn't change again!), should get it in March with the new plate which cushions the blow a little bit ! I've ordered the leather seats ( which don't appear to be a popular choice from some of the postings I've seen) but hopefully they should be heated to keep me toasty. It may not be as cold as other parts of the UK but it's still bl**dy freezing down here :grin:
Am due to hear what hire car I'll be offered next week until delivery of mine. I actually lost interest for a while in the GTI but now hopefully the end is in sight, I'm getting excited again ! :smiley: :smiley:
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Hi Gizzy
Had an email yesterday from the dealer saying my car is due to be built in week 7 so (assuming the build week doesn't change again!), should get it in March with the new plate which cushions the blow a little bit ! I've ordered the leather seats ( which don't appear to be a popular choice from some of the postings I've seen) but hopefully they should be heated to keep me toasty. It may not be as cold as other parts of the UK but it's still bl**dy freezing down here :grin:
Am due to hear what hire car I'll be offered next week until delivery of mine. I actually lost interest for a while in the GTI but now hopefully the end is in sight, I'm getting excited again ! :smiley: :smiley:
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Great news! let's hope the don't shift you back any further, nice to have a 10 plate any chance of getting a GT prefix? sure leather will be fine, I just went for cloth cos I liked the look of it + I'm a tight b!tch, wanted xenons and couldn't justify both.
The car though is everthing I hoped for and more, it's even been fine in the snow! guess that's down to the Bridgestones.
All the best.
Gizzy
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Is it just me or does there seem to be a hell of a lot of UK Golf's being built in Wk07? Do you think Wolfsburg will be dedicating that purely to RHD jobs?
I just want my fecking car now!! Bastards!
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Casabian
My car was ordered mid August too and similar to you i was quoted end nov delivery, my dealer has been a nightmare to deal with and the two dealer staff i have delt with so far seem to not understand the simplest question, or request i have asked of them! :rolleyes: They have slowly drove me insane :laugh: I sent a letter to VW customer service about the delay August orders are all suffering, I got a phone call in December from VWcs to say they recieved the letter and that someone would contact me by phone in 2 to 3 working days, thats 9 working days ago now :angry: I simple have lost the will :undecided:
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I would ring them every day until something is done?? Letter's go by the wayside all to oftern!! I very much hope you get your car soon Snoopy!! Thanks Steve :wink:
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8 Months is way over the top. One word I would be using is "COMPENSATION"
The reply i got from my dealer was interesting, :huh: basically they were saying in dealer speak due to the high demand they know they can easily pass a build slot to someone else so they have been as unhelpful as they could possibly be without been too obvious! They don't care to help me or be bothered and VW customer care well.
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I was thinking, all those on the August list should fly to Germany, sneek into the assemnly plant and chain ourselves the production line and demand our cars, pronto. That police in germany carry, its the only reason I can think of right now not to. I dont like waiting much.. :lipsrsealed:
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I did think of asking for it in kit form! I have restored cars in less time than its took VW to build a new one.
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Great news! let's hope the don't shift you back any further, nice to have a 10 plate any chance of getting a GT prefix? sure leather will be fine, I just went for cloth cos I liked the look of it + I'm a tight b!tch, wanted xenons and couldn't justify both.
The car though is everthing I hoped for and more, it's even been fine in the snow! guess that's down to the Bridgestones.
All the best.
Gizzy
Wouldn't I need to get a private plate to get a GT prefix? If the choice or car registrations is similar to when I bought my Astra 3 years ago, I was told what the plate was and I was lucky to get a few fumes in the petrol tank. My first stop in that car was to the petrol station a few miles down the road :laugh:
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Wouldn't I need to get a private plate to get a GT prefix? If the choice or car registrations is similar to when I bought my Astra 3 years ago, I was told what the plate was and I was lucky to get a few fumes in the petrol tank. My first stop in that car was to the petrol station a few miles down the road :laugh:
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Brighton area registrations start GO through to GY so I guess that GT10 would fit in with their registration plates, just a thought! :wink:
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Wouldn't I need to get a private plate to get a GT prefix? If the choice or car registrations is similar to when I bought my Astra 3 years ago, I was told what the plate was and I was lucky to get a few fumes in the petrol tank. My first stop in that car was to the petrol station a few miles down the road :laugh:
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Brighton area registrations start GO through to GY so I guess that GT10 would fit in with their registration plates, just a thought! :wink:
My dealer's been as good as gold over the problems with my Golf but I doubt they'd relocate from Hertsfordshire down to Brighton- :grin: Nice idea though :smiley: :smiley: The registration area for me is Luton which starts KA-KL...
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Yeah see your point.
I bought an Astra from network Q in Watford in 2001 and that had prefix KJ.
Anyway good luck when you finally pick the car up you'll soon start racking up the miles. :wink:
Gizzy
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Brighton area registrations start GO through to GY so I guess that GT10 would fit in with their registration plates, just a thought! :wink:
Well I'm in Brighton and I am just hoping for a GT10 plate.... :D
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Brighton area registrations start GO through to GY so I guess that GT10 would fit in with their registration plates, just a thought! :wink:
Well I'm in Brighton and I am just hoping for a GT10 plate.... :D
I would beg my dealer to arrange it for me if I were you. It would be a really nice plate to have!!
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Yeah see your point.
I bought an Astra from network Q in Watford in 2001 and that had prefix KJ.
Anyway good luck when you finally pick the car up you'll soon start racking up the miles. :wink:
Gizzy
Sounds like you may have got your Astra from Northern Motors in Watford? Can 't wait to see the difference between my Astra and the golf :smiley:
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Brighton area registrations start GO through to GY so I guess that GT10 would fit in with their registration plates, just a thought! :wink:
Well I'm in Brighton and I am just hoping for a GT10 plate.... :D
I would beg my dealer to arrange it for me if I were you. It would be a really nice plate to have!!
Gotta be worth a try.. Not sure how accommodating dealers can be when it comes to reg plates but that'd set your motor off a treat :smiley: