GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: DanoGTI on 28 March 2009, 08:26
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Hmm. As some of you know, I'm looking for a GTI. I've asked a few questions on here (thanks for the replies and advice) and I've come to the conclusion that I really want to go via a VW dealer due to my preference for a PCP (never had one before as I've always self-funded, and then modded ;) )
Like most people, I've had a run of different cars and dealt with different dealers, and SO FAR the worst have been the VW lot..... why?
1. An unwillingness to even perform the basics such as communication regarding a sale.
The 1 dealership I've been waiting for a deal price for....ooo nearly 3.5 weeks :grin: No, I'm not going to call them - they STATED twice (I popped by on my way home from work) that they would call.
2. The other dealership, wouldn't even return my call!
3. There is one ray of light - I'm awaiting a dealership call (the conversation has been going (off and) on since last Saturday - Wrexham VW. They've got a VIP function which has everybody running around in circles. Although, by the time they do get back in touch, I fear we'll be into the next month - new targets etc.....
Now, perhaps it's me, but as the customer, I expect the dealer to pretty much do most of the work (after all, I'll be paying for it in the raised premium!!LOL!!) - that includes the communication and keeping me abrest of any news or details - LIKE EVERY OTHER DEALER I'VE DEALT WITH.
Granted, I haven't bought a car in 3 years, so have the rules regarding car purchase changed? Am I missing something? Should I be the one who crawls on hands and knees (in a Lee Evans style) begging, "Oh magestic lord, pleeeease may I beg a moment of your valuable time so I can enquire about spending my mere-mortal money on your product?".......
It's almost like they DON'T want to sell cars :huh:
Dan :smiley2:
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Most but not all I'd say. I bought my car from my local dealer. One of the salesmen said he'd phone me with a trade in price for my old car but didn't (this was after taking the car I was interested in for a test drive). Went back the next week and found another salesman who was marginally better but made the whole experience as satisfying and mundane as buying a tumble drier.
I did speak to a few dealers down south who were very helpfull over the phone and even offered to drive a car I was interested in 150 miles north to meet me if we did the paper work over the phone. Eventually I did go for the local car but it shows that there are some good dealers out there. I've heard a lot more bad reports than good though :undecided:
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See, the daft thing is that (and perhaps it's me) I feel like I shouldn't have to chase them up :( THEY are the ones who'll make commission off MY business. So, IMHO, they should f&^king work for their money!!!
Mind you, this is making it difficult to source my car :( I don't really want to source my own finance, but if I have to I will. I'll then look elsewhere. But I really want to investigate the PCP option, and the daft thing is they can't even be bothered to work the figures out for me.....
Dan
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If your main problem is them not calling you back, then its not a problem is it.
Some receptionist might have never passed your message on, or the message got lost, or their tried to call you and your number was written down wrong, who knows?
JUST PHONE THEM!
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It's almost as if they are too busy to bother. Don't blame them really, must be such an easy time to sell cars :grin:
Personally I would put in some more effort if the specific dealer has a good price on a spec of VW that you are really after. If not, sod it, take your business elsewhere!
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Sorry - I should have made myself more succinct. I have actually spoken to the sales team (got past the receptionist) ;)
The returning of phone calls is the most BASIC start to any sale. If they can't even do that, then it doesn't bode well for the rest of the transaction, does it?
You know the scene, "Yeh, I'll just look at the car details for you, and give you a shout back by the end of today"........
I'm getting bored of this treatment :grin:
But my main point is why should I have to chase the dealer up? Surely the emphasis is on them to call the customer - after all, it's a little thing called "customer service".......
Or is the fact that I've got an (admittedly, LOW) expectation of the dealers involvement too much to ask for?
I would reluctantly call the dealers, but I don't think I should. I've never had to with any other dealer. What makes VW so special?
Dan :)
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Nothing... just terrible customer service from the dealers you have spoken to. This all the same dealer group/network or different ones?
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Different ones! :shocked:
BUT before this turns into a total b1tch at the VW dealers, or sales men in general ;)
Any recommendations for good dealers?
I don't mind travelling too far to find the car I want.
dan :)
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Dano mate, i completely agree, they are a useless waste of space, we've been waiting nearly 2 weeks for our gti, dealer has lost the log book so further waiting involved grrrr.... cheeky bugger even asked if we would pay in full for it on Tuesday (end of slaes month and year) even though we haven't even got the car yet! Been waiting for days for calls of them. Does give us one hell of a bargaining chip though!
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Depends on the dealer.
Loughborough (Arthur Prince) Bad - uninterested, treated us like we were a hindrance.
Leicester (Reg Vardy) Better
So we bought fiancé's Polo in Leicester...
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I understand mate - I visited 2 dealerships, and gave up. Looking to just buy private now!
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glad it's not only me
popped in to one on my travels. saw a r32 and asked how do i go about getting a test drive.
lady said is that the one you want to buy?
me: well i'll need a test drive to be able to tell
lady: how do i know you'll not try this and buy else where
me: i can't comment and said i've not tried dsg, so how am i suppose to know
lady: tried to fob me off saying their company insurance only covers for people over 25, and are you?
me: as i turned up in my sparkling audi tt and my wife, i just said yes
well she fobbed me off saying she's busy and sunday are no good, so i said thanks but no thanks and later!
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I can't recommend my dealer highly enough. Northfield VW Cirencester. I had to travel around 30 miles to get to this one but they far exceeded 4 more local dealers as far as my sale wents, and they likes chipped cars. Had a couple of demos that had been chipped.
And this morning it's just been in for its first service and they price matched/beat all the other dealers, saved over £50.
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glad it's not only me
popped in to one on my travels. saw a r32 and asked how do i go about getting a test drive.
lady said is that the one you want to buy?
me: well i'll need a test drive to be able to tell
lady: how do i know you'll not try this and buy else where
me: i can't comment and said i've not tried dsg, so how am i suppose to know
lady: tried to fob me off saying their company insurance only covers for people over 25, and are you?
me: as i turned up in my sparkling audi tt and my wife, i just said yes
well she fobbed me off saying she's busy and sunday are no good, so i said thanks but no thanks and later!
Been biting my tongue on this one. But had a similar thing happen to me not to mention a salesman with a stinking attitude. Also remembered telling a salesman to give me a call if he came across and new r32's with recaros. Has he called me back?? :angry:
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Notice the thing about age.....
For the record, I'm 35!!LOL!! It's not even an age thing - hell I turn up in an Audi S4 :huh:
They really are something unique!!!LOL!
Dan
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Dealers vary from place to place but the employees/salesmen also vary.
The guy who helped me through buying the GTI was away on holiday on the day I was due to pick up the car and finalise any remaining paperwork. The guy in his place was some boring square who wasn't as friendly. Very formal. Not someone I'd feel I'd be able to go to if I had a problem.
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its not just vw dealers to be fair, when we where looking at getting a new car the vw dealer we went into was very unhelpful, it was almost as if that because me and the wife look young that we couldnt afford a new car. Decided on a vxr in the end and went to a few vaux dealers who acted the same way towards us and i seemed to know more about the cars than they did :shocked:, in the end went to another vaux dealer who couldnt help us enough and where really clued up on the vxr range so we spent our money their. There are so many dealers about i think its worth finding one that you want to spend your cash on because lets face it, other than buying a house its the next biggest purchase, why give the cash to some tube who doesnt give two fu.ks about you :undecided:
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i think too many car sales people think they are the bees knees, just like phone shop workers, they all ware their cheap suits and watches thinking they look the sh!t, but at the end of the day they are just sales assistants. At least i can be smug that i earn more than they do :grin: :lipsrsealed:
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I have to concur that car sales people are worse than most. They rarely keep their promises to call back and almost without exception can't handle the basics. I've lost count of sales monkeys who don't bother to call back, nissan, KIA, audi and vw. I got so hacked off waiting for a vw sales twit to call (waited a week) then called the head honcho and said "what would you say if a customer had £18,000 and had been trying to give it to you for a week?" I explained and he made some kind of nasal noise down the phone! I said that's it you've had your chance and politely said I would be going elsewhere.
Or the pathetic sales guy who talked over my wife! Ha ha ha he learned a good lesson in sales ettiqutte that day :-)
I would love a name and shame section on here to embarrass these tossers, probably some legal reason I bet why we cant.
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Or the pathetic sales guy who talked over my wife! Ha ha ha he learned a good lesson in sales ettiqutte that day :-)
LOL - yeh the same has happened to my wife. The poor bloke was trying to disappear into the grout in the floor tiles after I'd had a go. :grin:
Needless to say, the dealer didn't get the business.
There was one other who through the conversation let slip how a customer was paying for his RS6...... little did he know that the customer was a very good friend of mine.......
Dan :grin:
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Let's be honest here - all I'm after is the figures for a PCP on a Golf, taking into account my current car (if I decide to p/ex it rather than sell privately - on pistonheads if anybody's interested ;) )
The dealerships have actually had all the details too - it just needs the calculator monkey to sit down and actually crunch some numbers. And quick about it too. Otherwise I'd lose one of the cars I'm interested in.
Best keep looking as a backup plan then.......
Dan :rolleyes:
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it just needs the calculator monkey to sit down and actually crunch some numbers. And quick about it too.
What??!?
The guy I dealt with typed figures into a pre-programmed webpage. You can specify how much you want to pay per month and it works out the rest. Or you can say how much deposit you want to give and it'll work out your monthly payments. Took all of a minute in chatting to the guy and finding out the best payment plan on PCP.
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Well that just makes their incompetence more obvious!!! :grin: :grin: :grin:
for the amount of effort that's required, I'm still waiting for this BASIC info.
Dan
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Have you noticed that GTI Mk5 prices are going up? Like most other owners I'm hanging on to mine, it's too good to give away.
Lindale VW in South Lakes were excellent but could not match the price of Allbrandsnew.
The car came back from it's first annual service at Lindale looking fit for an concours d'elegance show. Very impressed.
If the Mk7 GTI is any good I will see if they offer a good deal.
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Well, I've just had a p/ex price back from a 3rd party dealer that's about £600 lower than what I'm asking for privately!!! LOL!!!
Kinda makes me wonder why the hell I'm bothering to sell it - just chop it in.
The only downside is that this dealer doesn't sort out finance :( And I'm quite taken with the PCP option. The car looks really good, but it has a couple of options that I don't really want (MFD2 & sunroof), but it is clean despite my not HPI'ing yet.
It does however give me a solid price to go to a VW dealer and start haggling.
not much to ask is it?
DAn :grin:
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Speaking on behalf of our dealership, Des Winks.. I can honestly say I think were way better than those experiences youve stated.
We are a family run dealership (Des Winks being a person - who has since passed away, dealership since run by his son in law). We own only this one dealership, in this one area, so no automated answering machines for different departments of dealerships. It's just us. :smiley:
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Speaking on behalf of our dealership, Des Winks.. I can honestly say I think were way better than those experiences youve stated.
We are a family run dealership (Des Winks being a person - who has since passed away, dealership since run by his son in law). We own only this one dealership, in this one area, so no automated answering machines for different departments of dealerships. It's just us. :smiley:
I think I'll sell up and move to Yorkshire then! It's nice that there are still some smaller family dealerships left, as from my experiences over the years VW put a lot of pressure on the local franchises to expand and built big shiny new premesis and this was when a lot of the 'personal touch' quality of service left and the labour prices went skyward.
As has been said there are plenty of good people working for VW but the system and the not so good people let the rest of them down. Same goes for SEAT and Skoda too, I've no experience of Audi though being a pauper. :smiley:
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Nice to hear of a more personable dealership :)
Dan
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I once agreed to buy a BMW and gave the BMW dealer my credit card details so that they could take a £1000 deposit. They never took the money or contacted me again, despite having all my contact details. I never contacted them either and bought a car elsewhere. Amazing really that they get away with being so slack.
My dealings with the VW Wayside group have been no better - rubbish customer service.
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Just had my second annual service carried out on Monday.
Very good service too. I'm on the servicing package and even though I'm on T&D servicing, I asked for long life oil to be used and they duly put it in and didn't charge extra for it. The car was hosed down and cleaned with a microfibre cloth (supplied by me!), which I allowed for a change as it was virtually spotless anyway :grin: . No updates were needed to the software (I asked that they informed me if any were needed). They even took me around the car to check it was all fne :cool:
Top notch customer service, as it should be and always is. :smiley:
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they should check for updates/recalls to ALL vehicles before the vehicle comes in.. its good practice, as they say. :smiley:
the more courses i go on and more people from other dealerships i talk to, it is amazing how some are still up and running, as they just dont have the enthusiasum for the band or customers to be deliverying good customer service.
we are out of the way where we are, york and hull both are a hour away at least.. but we actually get people tavelling to us from both those areas, as they would rather spend money on fuel and be happy for coming to our dealership, than go localy and be un impressed.
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my mate whose flywheel just went boom got his car back from the stealers to find it in a shocking state. Oil marks oily fingerprints and worse still scratches all over one wing where the lazy good for nothing mechanic was stretching into the car. The said they don't use magnetic wing protectors, just suction ones but there was no evidence of suction marks. Rejected it and got the marks polished out. Shameful treatment from Arnold Clark Merrylee in Glasgow.
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they had mine for a day..
got it back to find crap all over the interior
parked so close to car next to it that the cars door had a mark on it
didnt clean it even though they said they would
didnt find the original fault anyway
managed to average 20mpg on test drive
left one window open
I felt like slapping him when i got back to my car :angry:
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^^ thats shocking behaviour! :shocked:
id of seriously kicked off!
us being small, our driver is our service valeter aswell, so he does struggle to clean every car that comes in for service, but we do always say we'll make sure its done for deffo next time..
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^^ thats shocking behaviour! :shocked:
id of seriously kicked off!
us being small, our driver is our service valeter aswell, so he does struggle to clean every car that comes in for service, but we do always say we'll make sure its done for deffo next time..
Believe me i did!! Their response was to promised me a free valet then next time I came in, all I had to do was ask for the manager Mike. Guess who no longer worked there the next time my car went in???? :rolleyes: :huh:
Where are you based Caz?? How far from Leeds??
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Before I was more knowledgeable with Vr's (not mk5 I know but fits) I had a problem with my golf. Took it to my local Vw for diagnoses, After £200 I was told it was the bottom end, some cylinders where pitted and scored, they used a camera to look apparently. I was then quoted £3400 for e recon' engine fitted. This resulted in me selling the car onto a friend. Some 6 months later After I had learnt alot about the Vr6's I took the head off said engine and the cylinders where fine!!!
Now I do all my own work on cars.
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Im at Scarborough, R32UK :smiley:
haha, they'll still honour it, even if 'mike' has left..
just let your thoughts be known when you get the call from the customer service company asking how your experience was with them.lol
:evil:
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Im at Scarborough, R32UK :smiley:
haha, they'll still honour it, even if 'mike' has left..
just let your thoughts be known when you get the call from the customer service company asking how your experience was with them.lol
:evil:
Will do :wink:
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or just come to scarborough.lol
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or just come to scarborough.lol
Might just do that!! Aint been there since i was a little nipper :laugh:
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I can't fault Hadwins VW, Lindale, South Lakes (yet).
My car was in a terrible state, the cloth seats caked in mud, paw marks over the dashboard and dog hairs everywhere.
After the service it was returned in showroom condition, inside and out, fantastic.
And the loan car was an '09 Jetta.
I'll be back there next year.
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LOL - bit of an update for you.
I was taking a friend to a job interview yesterday. We had some time to kill, so I thought I'd pay my local dealer a visit (taking the advice of some members on here to go and talk to them).......
Walked in, asked to speak to any of the sales team. Was questioned about who I wanted to talk to. I replied with well, I've now forgotten the name as it was coming up to six weeks ago since I was expecting a phone call! ;)
I was told that the team were all in a meeting and were too busy to come out to talk to me!!! <grin>
To say I was a little bit surprised would be an understatement.
Especially when she aksed me if I would like to wait until they came out (another 20-odd minutes!)
I declined her offer and left!!
Went over to the local Ford dealer (been semi-looking at a Focus ST-2)...... not ONE person came up to me. Kept me waiting for about 10 mins, whilst I stand there looking at the brochures. I managed to make eye contact with someone who then (IMHO grudgingly) looked into my inquiry.
The salesman was pretty useful when we got talking. Found me a car, but to drive it would COST me a deposit!!! The dealership didn't have an ST-2 in stock, and they would have to bring it down from Grimsby.....at my expense by the sound of it!! LOL!! :grin:
The other VW dealers haven't returned any calls at all, despite my constant calling last week.
One of the Audi dealers had a GTI - I inquired, and waited. And waited. And waited.
Then I had an email back from them!!!! :) Asking if I was happy with the sales service I'd had so far, and would I be proceeding with the deal?
I had to reply with that I would gladly comment on the service, once I'd actually had some!!!LOL!! :)
I also tried several Indy dealers, who advertised their large amounts of GTI stock. After speaking with them, it turns out that they don't have any in!!!LOL!!
I'm beginning to think it's me!!! :undecided:
In the meantime, I will keep looking as I'm keen to have a GTI. However, I fear it's a local thing and I may have to travel to get my car :(
Dan
ps also checked with HPI & DVLA about my car (to check there's nothing dodgy there), and as far as these two organisations are concerned, my car is spot on! :) which is nice :)
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You should try BMW.
Its why I have loved owning a BMW - they are a class above. You get offered coffee by beautiful young ladies even if you are just window shopping, test drives whenever you want - and attentiveness by friendly and well presented sales staff.
The service you get also extends post sale, even for a straight forward £50 MOT I always got my car picked up, dropped off valeted inside and out. Its no wonder the 3 series now outsells the Mondeo - its well worth the extra cost when you get service like that.
I know it can be dealer dependent, but I have used 3 in my area, and all have been top notch
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You should try BMW.
Its why I have loved owning a BMW - they are a class above. You get offered coffee by beautiful young ladies even if you are just window shopping, test drives whenever you want - and attentiveness by friendly and well presented sales staff
^^ sounds like my vw dealer..hehe :grin:
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You should try BMW.
Its why I have loved owning a BMW - they are a class above. You get offered coffee by beautiful young ladies even if you are just window shopping, test drives whenever you want - and attentiveness by friendly and well presented sales staff
^^ sounds like my vw dealer..hehe :grin:
lol, sharp, have to rename you stanley caz.
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^^ sounds like my vw dealer..hehe :grin:
lol... i'm heading up to Leeds tonight, perhaps I'll pop in ;)
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i dont want to be called stanley caz... :sad:
smartypants - have fun in leeds..lol, ill be in scarborough.lol
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Lol, dont be sad stan, its just one of those things! :tongue:
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i dont want to be called stanley caz... :sad:
smartypants - have fun in leeds..lol, ill be in scarborough.lol
Just my luck! :D
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Different ones! :shocked:
BUT before this turns into a total b1tch at the VW dealers, or sales men in general ;)
Any recommendations for good dealers?
I don't mind travelling too far to find the car I want.
Good uns!
Loders in Dorchester (RedRobins local) comes highly regarded.
Cookes of Fakenham (Norfolk) - no real deals on price, but do seem to hit all the right buttons for 'customer service.
Abridge (cant remember the exact one) somewhere in Essex - one of the few to find me an R32 DSG for test drive when they were first released.
Leicester VW - seemed great when my olds were buying their Golf Plus, and always kept them informed even after the sale (some probs due to DVLA cockup on cherished transfers)
Northgate VW, Bury St Edmunds - seemed very keen to chase a sale, and also seemed to want to offer a discount too.
Ones to avoid!
Wolsey in Ipswich - the salesman lied to me about a 2nd hand car on their fourcourt being an import (he told me it wasn't, when I knew from the spec that it was an import), and he literally thrashed the arse off a stone-cold engine - with a turbo!
Kings Lynn VW - made a right fcuk up of spraying my side sills (no primer at all, and hardly any clearcoat :angry:), and told me they did warranty work to fix something when they didn't! :angry:
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Depends on the dealer.
Loughborough (Arthur Prince) Bad - uninterested, treated us like we were a hindrance.
Leicester (Reg Vardy) Better
So we bought fiancé's Polo in Leicester...
Leicester Audi are shockers though! :angry:
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I've no experience of Audi though being a pauper. :smiley:
Still get good uns, still get shockers!
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Speaking on behalf of our dealership, Des Winks.. I can honestly say I think were way better than those experiences youve stated.
We are a family run dealership (Des Winks being a person - who has since passed away, dealership since run by his son in law). We own only this one dealership, in this one area, so no automated answering machines for different departments of dealerships. It's just us. :smiley:
Never heard of them? What town are they based in? :undecided:
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Arthur Prince is my local dealership.
I've used them for 30+ years.
Parts and service are very good - and I get exemplary service and good prices.
However my last 3 Golf have been sourced from other dealerships via brokers - well worth a £16.50 train trip to Brighton to save £3k on my current car :) AP were suggesting £500!
Sales Dept seems to exist on old customers coming back and 'trusting' the salesman - how daft is that?
However, like all dealerships there seems to be a 'wind of change' and hopefully they'll step up to the mark next time?
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Des Winks - Scarborough?
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they should check for updates/recalls to ALL vehicles before the vehicle comes in.. its good practice, as they say. :smiley:
Yup, I think you will find they all will check for updates and the likes - but if there arn't actually any updates to be applied - then they can't put em on! :tongue: :tongue:
the more courses i go on and more people from other dealerships i talk to, it is amazing how some are still up and running, as they just dont have the enthusiasum for the brand or customers to be deliverying good customer service.
You hit the nail on the head. Most sales monkeys are just nomads on comission - they may just be 'transitting through' at a specific VW dealership - having been at Ford a year earlier. Next year, they will probably work for Honda or whatever.
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Well I can add to the list....
Recommended
Specialist cars
GR8 cars - very courteous and did their best to help,
James & James cars - really helpful. Shame the car had sold.
Mark Richards car - again, really courteous, but we couldn't do a deal.
AVOID
South Hereford VW - left too many calls to mention now. Won't even call back.
Wrexham VW - same as above.
Bristol haven't even returned my call.
In all fairness I haven't tried Listers of Worcester, although they did try to do the dirty when I was buying my Audi.
May give em a shout to see what they say :)
Will also be trying Birmingham too.
Dan :)
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Dealers that dont call back, why?
1. Lazy
2. Stupid
3. Don't think you were serious
4. Poor local admin
5. Think if you're serious you'll call them
6. Ignorant and rude
7. Unprofessional
I wonder which is the most likely root cause, whatever it is, it makes my blood boil. When they fail to call me now, I go to the head of sales, complain (sorry give them positive feedback) and don't ever go back. I'd love a name and shame section in here.....
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My personal experiences were based around points 4 & 7 with potentially (from the impressions given) a bit of 1. :grin:
Still, on the move with another dealer at the moment - will see what happens.
I *do* want to use the VW dealer network, as despite everybody's experiences, they provide the "OEM" service for these cars.
I think it's just a case of finding a good one, and sticking to them.
From my perspective, this will provide years of purchases, as I'm interested in PCP, as will my wife be later this year (not bullsh1t - we're both looking at long-term purchasing here). Could be a lot of business for the right dealer.
Mad innit?!!! :grin:
Dan
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Well I can confirm that from my findings, there's at least TWO good dealers :grin:
1. Listers VW (not Audi - see previous post) in Worcester (Maria Jeary to be precise) - great service, went above and beyond to help. Answered all of my questions AND managed to give me a p/ex valuation on the Audi :shocked: :laugh:
Sadly, the car I looked at was sold before we could do any deal. I knew this may be the issue anyway - the aim was to get the p/ex price. She ALSO sorted out the question why nobody could find the car....... it originally came from Audi Ireland. When they did the paperwork, somebody missed/screwed up a digit off the VIN :shocked:
She's on the look out for a car now.
Still, happy to get to the bottom of it and I'm very relieved.
2. Cheltenham VW (Lee Evans) - despite not actually having a car in stock, has BENT over backwards to help. Also on the lookout for a car.
Phew!!
In the meantime, I'm still going to try and sell mine privately (anybody want a 1998 S4 Avant with 117K for £4750? :grin: )
I'm getting there - slowly, but I'm getting there ;) :grin:
DAn :)
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Different ones! :shocked:
BUT before this turns into a total b1tch at the VW dealers, or sales men in general ;)
Any recommendations for good dealers?
I don't mind travelling too far to find the car I want.
Good uns!
Loders in Dorchester (RedRobins local) comes highly regarded.
Cookes of Fakenham (Norfolk) - no real deals on price, but do seem to hit all the right buttons for 'customer service.
Abridge (cant remember the exact one) somewhere in Essex - one of the few to find me an R32 DSG for test drive when they were first released.
Leicester VW - seemed great when my olds were buying their Golf Plus, and always kept them informed even after the sale (some probs due to DVLA cockup on cherished transfers)
Northgate VW, Bury St Edmunds - seemed very keen to chase a sale, and also seemed to want to offer a discount too.
Ones to avoid!
Wolsey in Ipswich - the salesman lied to me about a 2nd hand car on their fourcourt being an import (he told me it wasn't, when I knew from the spec that it was an import), and he literally thrashed the arse off a stone-cold engine - with a turbo!
Kings Lynn VW - made a right fcuk up of spraying my side sills (no primer at all, and hardly any clearcoat :angry:), and told me they did warranty work to fix something when they didn't! :angry:
Sorry TT, gonna have to disagree with you on one of them - Abridge.
Abridge VW is where Ive been going with any issues.
Crap service.
Never return phone calls.
When I was first looking for a car, sales just didnt seem bothered, which is why I purchased elsewhere.
To top it all off, heres a thread on a issue I had. The plastic hose had some very slight cosmetic marks on it, and they felt it warranted a complete replacement at my cost! When I say cosmetic, I mean marks that you wouldnt notice unless you inspected really close! To top it off, I think they have scratched my car as well, and will take no responsibility for it.
http://www.golfgtiforum.co.uk/index.php?topic=112703.0
I think we should have a name and shame thread!
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^these must be the ones that would'nt put a clip back on your airbox for you under warranty! :rolleyes:
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Speaking on behalf of our dealership, Des Winks.. I can honestly say I think were way better than those experiences youve stated.
We are a family run dealership (Des Winks being a person - who has since passed away, dealership since run by his son in law). We own only this one dealership, in this one area, so no automated answering machines for different departments of dealerships. It's just us. :smiley:
Never heard of them? What town are they based in? :undecided:
Merlinman got it, were in Scaboough.. by the sea out of the way.lol :smiley:
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i have to say i bought my golf back in dec 06 and the level of service the dealer provided was disgusting something i would expect from a backstreet dealer
there were so many issues with the vehicle even vw customer services were of little help i did expect a lot more from a prestige marque
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^these must be the ones that would'nt put a clip back on your airbox for you under warranty! :rolleyes:
spot on ;)
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I was quite impressed with Gilder's in Sheffield. Salesman seemed like an enthusiast. He was keen to make a deal but not pushy. They sorted out two issues before I bought without query.
Plus they had a museum with an R8, an S1, an A4 touring car, and some air-cooled dubs...
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Are there any good dealers at all in Essex??!!!
I dont care whether its an indy or a VW dealership, as long as they use OEM parts and it doesnt affaect my warranty!
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1. Listers VW (not Audi - see previous post) in Worcester (Maria Jeary to be precise) - great service, went above and beyond to help. Answered all of my questions AND managed to give me a p/ex valuation on the Audi :shocked: :laugh:
Listers Worcester lost out on the sale of an R32 because of their unhelpful salesman so I bought it from the Stratford branch instead. When it came to me replacing it for an Edition 30 they lost out again due to my previous experience and I bought it from Evesham.
However, the parts and service department at Worcester are good :smiley:
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In all fairness I haven't tried Listers of Worcester, although they did try to do the dirty when I was buying my Audi.
May give em a shout to see what they say :)
Will also be trying Birmingham too.
In my experience Listers Group will only employ those wearing a Stetson, chaps and spurs...
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Ones to avoid!
Wolsey in Ipswich - the salesman lied to me about a 2nd hand car on their fourcourt being an import (he told me it wasn't, when I knew from the spec that it was an import), and he literally thrashed the arse off a stone-cold engine - with a turbo!
Wolsey are my local dealer. I've had countless transactions with them since 2005 and I have to say that 95% of them have been very positive. I've had a couple of transaction with Solihull VW, 2 out of 3 being positive. The problem is that most dealers have one or two (maybe more at some) prats working for them and if you're unlucky to deal with them, then that informs your view of the dealership which sometimes isn't a fair reflection of them.