New rims on the Rado - *Now with a problem* :-(

[Horney]

Sending this email at 12:00.

Dear Sir/Madam.

On the 26/11/08 I ordered from yourselves a set of 17" RS4 replica wheels in 4x100 fitment fitted with tyres and delivered for £425. These wheels were received on thursday afternoon and inspected. Initial inspection showed nothing to be untoward and the delivery was signed for with the driver. Upon fitting the wheels to my car later on that day I discovered 2 problems. The first was that one of the tyres had been fitted incorrectly and that resulted in my having 3 wheels with tyres having the correct rotational pattern and 1 where the tyre was facing the wrong way. The 2nd issue was the one of the tyres seemed to be a little a flat. I put both problems down as simple errors by your staff that I could remedy myself by pumping up soft tyre and having the other one removed and refitted to face the correct way. I was slightly annoyed but never the less happy with the wheels.

On Friday morning it became apparent that the flat tyre was not due to under inflation before leaving your premises but due to a fault as without even driving the car it was flat in the morning. At this point I assumed that it was either not quite sealed correctly or the valve was faulty so I decided to get the tyre reseated with a new valve at the same time as having the other tyre swapped round. This was duly done on my lunch break on friday. I was therefore disappointed to find on Saturday morning that yet again the same tyre had lost most of it's pressure over night.

At this point I telephoned your manchester branch and spoke with Dave who explained my only options were to return the wheel and tyre for inspection or to drive to either of your branches. Neither of these options were acceptable to me as both would have resulted in me spending money on the incorrectly fitted tyre and trying to resolve the leaking one. I then later on spoke with a gentleman, who's name I did not get, who said he was the manager. I explained that I felt the best resolution for all involved was for a new alloy and tyre to be delivered to my work address on monday and the same courier collect and return the faulty item to yourselves. I was told this was not possible as you do not hold stock of these wheels. Strange then that you are able to deliver next day when someone purchases a set, but not when someone has a problem with one. The gentleman explained the only way forward was for a courier to collect the faulty wheel and tyre and return it to yourselves for inspection before taking any further action. Needless to say I was not happy with this situation as I am unable to use my car on 3 wheels and the spare is a space saver which limits the usage of the car considerably. It was left that I would receive a phone call this morning to arrange for this matter to be resolved. As of midday today I have yet to receive this call.

I decided to investigate the issue with the faulty rim further myself and on Sunday I took the rim and tyre to my Local National Tyres and Exhausts centre. They inspected the rim and tyre and confirmed that the tyre had a leak in the sidewall in several places along a moulding line clearly indicating the tyre to be faulty due to a manufacturing defect.

I have therefore ordered a new Nankang NS-1 205 40 R17 tyre for this wheel at a cost of £43 incl delivery. I will arrange for the tyre to be fitted and the faulty tyre will be kept and you can make arrangements for it to be collect from myself for inspection by your fitters. Once you have confirmed that it is indeed faulty I will be looking forward to receiving some recompense for the extra outlay I have had to make. I ordered 4 wheels and tyres that could be fited straight to my car for a cost of £425 delivered and this is what I budgeted for but not what I got. When I ordered the wheels from your company I was not expecting to have to spend more money for what I should have received in the first place.

I am fully aware of my rights under the various acts which cover consumer purchases and distance selling and I will be happy to explore these further if an amicable solution to my issues are not reached in a suitable time scale.

Best regards,

Nick Horne

What you guys think?

Nick

[Rhyso]

sounds fine to me

calm & polite, yet you make your feelings and intent known but without being sh!tty about it

 

[Horney]

Oh and a hard copy sent recorded delivery.

Nick

[Dec]

Couldnt have written anything that good personally so my opinion is limited but looks good to me

Oh and a hard copy sent recorded delivery.

Nick

Sounds like a good idea too!

[Matt_Mk4]

I see you used Hotline Motorsport - they were the company I brought my Replica RS4's from

Guess what - I had EXACTLY the same problems when I brought mine a year ago!

Ended up putting my old 16's back on for a week whilst they collected, checked and repaired the wheel with the fault - and then to top it off, the wheel came back scratched to f**k and tried to blame me for kerbing them!

To55ers

[Horney]

Well they've agreed to cover the costs of the replacement tyre so I'll be a few quid out of pocket but not much so I'm reasonably happy.

Nick

[Wayne]

Good result, still a lot of hassle when you buy a package.

[tom26]

looking good Nick.
sorry to hear about the grief you had with the tyres though... nicely constructed letter though!

[DarnPB]

Nice letter and a fair result, so well done to you. Its a shame that some people insist on making life difficult for others and that you have to indicate that you are prepared to take matters further to persuade them to do the right thing. Unfortunately though, we live in a world where the me, myself and I, and fcuk the rest of you attitude tends to prevail.
And to top it all, when you air your views for advice on this forum, you get some pathetic little tw@t making stupidly childish remarks that make no sense, or reason whatsoever. Really helpfull.

Anyway, good result. Lets just hope they follow it through.

[bobbarley]

Great car, I do love the Corrado!