I rang back again today since the person dealing with my case didnt ring me back again yesterday - typical!
However, I left a message for the call centre overall manager to ring me back.
This manager rang me back, and I must say she was very polite.
She seemed shocked that this case had been going on for a year already. She apologised for the staff not ringing me back and said she would look into the matter. She also apologised for the service I had received so far.
In the meantime she said she would chase up the issue herself. She is off on leave tomorrow, but would get back to me on Tuesday afternoon.
The reason why I feel Im getting somewhere now, is because she assured me she would chase it up herself personally from now on. She said I should not speak to anyone else except her. She also said not to ring the call centre any more, but to ring her directly - and she gave me her direct mobile number as well, so no more waiting to get through to staff who are useless!!
Hopefully I will hear something positive early next week!
