Update... EVEN MORE DAMAGE!!!!!!!!!!!!!:(

[Saint Steve]

Ok, just  to finalise this, been into see the the Service manager this morning, and i have to say, he was very apoligetic about the situation although he said that he wasnt in last week at all and didnt hear or arthorise anything.He has agree'd to replace my resprayed alloy with a brand new alloy in a couple of days, repair the paint chip and also has replaced the rear light cluster this morning aswell.

His attitude was in the way i wanted to hear and has restored alot of my faith in the dealership. I suggested ways in which i feel communication could of been better to help to resolve the issue alot sooner.
Happy days.

Do i keep the old alloy or do they have the right to keep it??

[No Golf Clubs at all]

Phil, well done! I think you are doing well to get a replacement wheel   Could be that they replace it from a used car they have in stock.....in which case you prolly won't get to keep it. 

Though i think you secretly still want to see a bucket of blood containing the entrails of the wee scroat who abused your car! (I know I do!!)


Nice to have a happy ending. Congrats!

[Saint Steve]

they dont have Edition30's on their books, so they just cant swop it. He said, 2 days and the new one will be in and he'll call me to arrange.

Im sure that the old one is mine??  not sure what they would do with it?

[joesgti]

old one is now VW's, the replace it with a new one so the old one is theirs, weather or not theyl want is is the question

[Martz]

Ok, just  to finalise this, been into see the the Service manager this morning, and i have to say, he was very apoligetic about the situation although he said that he wasnt in last week at all and didnt hear or arthorise anything.He has agree'd to replace my resprayed alloy with a brand new alloy in a couple of days, repair the paint chip and also has replaced the rear light cluster this morning aswell.

His attitude was in the way i wanted to hear and has restored alot of my faith in the dealership. I suggested ways in which i feel communication could of been better to help to resolve the issue alot sooner.
Happy days.

Do i keep the old alloy or do they have the right to keep it??

Nice one Steve, glad to hear this. With regard to the alloy, they have the right to keep it, but you can only ask. I have never bothered keeping them and normally let the customer take them or scrap them.

Well done fella, good result!

[NEWEY]

well done on getting it sorted

[Hurdy]

Good result Steve. Any news on the service charge?

[Saint Steve]

i didnt quibble that john, tbh, they did what was asked and so far cars going well, so just glad to get a new pescara out of them. I think he may of panic'd alittle, as i was wearing my Sky Fleece and donning the GolfGTi forum sticker, i think he thought of the Bad press the dealership he might of got .

[Greenouse]

A good conclusion then Steve, and be sure to ask to keep the old one as you never know when you might need a spare! 

[T_J_G]

He's probably reading this

anyway was good of them to sort it all out hopefully you get to keep the old alloy as a 'spare' instead of a steel/space saver in your boot;)