Update... EVEN MORE DAMAGE!!!!!!!!!!!!!:(

[No Golf Clubs at all]

We have a section somewhere for the Good Guys.....would it be an idea to name and shame The Bad Guys in a similar section, or does that open us up to some sort of (excuse my lack of legal knowledge if I use the incorrect term) litigation?

[Saint Steve]

Just about fed up , got home tonight went around to the boot to find my Nearside brakelight cluster had steamed up? closer look shows it has more water in then my Pet fish's tank .....

Stupid Monkey at the garage that wash'd the car last night after the wheel Repair has obviously aimed the Water lance at point blank range and blown the seal outa the light..



Phoned and new light cluster on order, in monday,  

[182_blue]

Just about fed up , got home tonight went around to the boot to find my Nearside brakelight cluster had steamed up? closer look shows it has more water in then my Pet fish's tank .....

Stupid Monkey at the garage that wash'd the car last night after the wheel Repair has obviously aimed the Water lance at point blank range and blown the seal outa the light..


Phoned and new light cluster on order, in monday, but would admit liability again.... w4nkers 

did you mean would ?

[mad man gti]

Just about fed up , got home tonight went around to the boot to find my Nearside brakelight cluster had steamed up? closer look shows it has more water in then my Pet fish's tank .....

Stupid Monkey at the garage that wash'd the car last night after the wheel Repair has obviously aimed the Water lance at point blank range and blown the seal outa the light..



Phoned and new light cluster on order, in monday, but would admit liability again.... w4nkers 

that is bad mate it never rains put poors.

[RedRobin]

Just about fed up , got home tonight went around to the boot to find my Nearside brakelight cluster had steamed up? closer look shows it has more water in then my Pet fish's tank .....

Stupid Monkey at the garage that wash'd the car last night after the wheel Repair has obviously aimed the Water lance at point blank range and blown the seal outa the light..


Phoned and new light cluster on order in monday

did you mean would ?

....I think that unfortunately Phil must have meant to write "but wouldn't admit liability again"

[R32UK]

Sorry to hear about al this Phil! I know exactly how you feel. However I am also now considering not giving my car back to the garage but asking a independent repairer to take a look at it and bill VW. The catalogue or errors we hear about at VW dealerships is ridiculous.

Im still waiting for a call for mine to go back in!!!  

What ever happend to treating stuff like its your own?? I always thought it was "if you break it, you buy it". They should make that the law. Would be nice to see them looking after stuff then.

[Saint Steve]

Just about fed up , got home tonight went around to the boot to find my Nearside brakelight cluster had steamed up? closer look shows it has more water in then my Pet fish's tank .....

Stupid Monkey at the garage that wash'd the car last night after the wheel Repair has obviously aimed the Water lance at point blank range and blown the seal outa the light..


Phoned and new light cluster on order, in monday, but would admit liability again.... w4nkers 

did you mean would ?

....I think that unfortunately Phil must have meant to write "but wouldn't admit liability again"

correct robin, brains not in gear.....

Cant believe theyve not owned up or admitted any liability for anything, not even given me a part or full refund. So in total. Lube service for £124, and in return ive left with 1x scuffed Pescara, Chipped paintwork on the bonnet, and now knackered rear light cluster that ive had to bodge with the wifes hairdryer untill ANOTHER TRIP to stealers monday. Ive already told them they are NOT to replace the light cluster, i will do it and sign the jobcard for another claim against vw.

[Martz]

Hi Guys

Been reading this and they have done what I thought they would. Repairing the alloy as a gesture but not admiting to the bonnet (alloy is the cheaper option as they would have a trade price of around £25) by not admiting to the bonnet they have cleared any responsibility that would cost a few hundred to spray and blend.

In future, it is advisable to check your vehicle before you leave as 99% of dealers would take this approach. They have to protect themselves from false claims (I am not saying Steves was false btw) and they blanket everything with this response.

Steve, prob worth doing, write to the Dealer Principle and put in writing your disgust at the way you have been treated. See what he says and you may well get it done as a 'loyal' client.

Good luck mate

Martz

[Saint Steve]

Hi Guys

Been reading this and they have done what I thought they would. Repairing the alloy as a gesture but not admiting to the bonnet (alloy is the cheaper option as they would have a trade price of around £25) by not admiting to the bonnet they have cleared any responsibility that would cost a few hundred to spray and blend.

In future, it is advisable to check your vehicle before you leave as 99% of dealers would take this approach. They have to protect themselves from false claims (I am not saying Steves was false btw) and they blanket everything with this response.

Steve, prob worth doing, write to the Dealer Principle and put in writing your disgust at the way you have been treated. See what he says and you may well get it done as a 'loyal' client.

Good luck mate

Martz

I will do Martz, a friend of mine knows the owner Darren Cooper very well, ive bought 3 cars from them, 2 of which were both Darrens Mums Cars , both the other GTi's ive owned. I will get his email address from My mate and email him direct.

[Hurdy]

I think the camel's back has just snapped under that extra straw!!

How the fcuk have they even managed to get that much water in there