Sorry to hear of your headache bud

unfortunatly thats the way some companies work
I had the same problems as you with my red GTi, the panel gaps were horrendous, the paint was different colours and the worst of all the new tyres the car went in on, were down to their wear bars !

The bastards were raping my car round in the back !
Directline were Horrendous, always making you phone this department and that department, and they have to ring the bodyshop etc ! you should have just told them VW only and that for safety reasons you can't drive those small ass sh!tters that enter"twitsrus"prise give.
I hate the headache of directline insurance

Hope you all get it sorted asap and as soon as possible !