Superchips & JKM day out 6/10

[Teutonic_Tamer]

tt , i value your opinions quite highly cause its plain to see your a very clued up guy ,

 

Whas that for? 

[RedRobin]

tt , i value your opinions quite highly cause its plain to see your a very clued up guy , who would you get to re map your car ?   

For the GTI, only REVO.  And for my RS4 - dunno, but again probably Revo.  But for both, the remap would be done after hardware mods such as Milltek.

HTH, but it is just my POV thou. 

....That's exactly what I did - My main hardware performance mods first. Revo even advised me it was the best/ideal way around but not many people did it.

[Saint Steve]

Good result getting the map sorted

As for the low power map

If I was in cynical mode, I'd be tempted to believe that they'd given you a standard GTI map and then realised when you brought it in that it was an ED30

Good point, did you have those Monza's on, Did they ask for a photo of your car 1st ?? how did you go about having received this Map?

[john_o]

not even APR booo 

[Vtec Abuser]

tt , i value your opinions quite highly cause its plain to see your a very clued up guy , who would you get to re map your car ?   

For the GTI, only REVO.  And for my RS4 - dunno, but again probably Revo.  But for both, the remap would be done after hardware mods such as Milltek.

HTH, but it is just my POV thou. 

....That's exactly what I did - My main hardware performance mods first. Revo even advised me it was the best/ideal way around but not many people did it.

Me too Red.. Milltek was put on then Revo added once fitted.. 

[182_blue]

its just a guess but he probably has a bluefin handset so its all done online, they get your map via you uploading it to them and they send you an uprated one to the handset, this i guess relies on them sending the correct map, and you telling them its DSG and possibly even mentioning the fact its an Edition 30 too

Good result getting the map sorted

As for the low power map

If I was in cynical mode, I'd be tempted to believe that they'd given you a standard GTI map and then realised when you brought it in that it was an ED30

Good point, did you have those Monza's on, Did they ask for a photo of your car 1st ?? how did you go about having received this Map?

[R32UK]

So just out of interest T_T what map would you go for on the R32?? I read a good review of CC over on the r32oc.. apparently they spend alot of time with your car tweaking it so the map is perfect for your car.

Even if they are downloading maps from europe and then tweaking them to match your car.. is that such a bad thing??

[182_blue]

Well, i emailed superchips late last night and 9.20 this am got a text saying i have a file to download and asking me to connect my handset to my PC ?, so they either are playing it safe and have sent me the proper map just in case, or they realise i may have the wrong map too ?, i am still waiting for the reply on my email so will see later i guess

cant fault there customer service as of yet though 

[tony_danza]

By the looks of it, what we've learnt here is:

(a) they're capable of writing maps to deliver roughly what they quote
(b) their customer service is excellent
(c) they need to do some serious housekeeping on their servers, audit everything and importantly do it right first time (quite rightly pointed out by T_T) For existing users ensure the right map is there for each car and then contact every Bluefin owner and get them to do a remote update.

They should be more pro-active in the latter, as it seems they're only responding when questioned - but what people need to do is go and speak to them if they have a problem like the OP.

[Egbutt Wash]

Good old Superchips.

Real British people.  Sure they cocked up in an honest British way but it sounds as though they moved heaven and earth to sort out the problem, which they did.

Far better than an unknown programmer in god knows where.