Call yourself a main dealer???

[jettaTx]

Just thought i would write a note of how pissed off i was when had my car picked up from Herons of Newark.
1)They couldn't find my service book. Mine is a MK2 and my book was in the vag service slot under the steering wheel. (Now surely a qualified vw Garage would know this??) So to get the book stamped i have to f**k around somewhat.
2)I booked the car in for an oil leak to be fixed then the service after so only one lot of oil will be needed. I thought this would be simple. However all i got was advise i had a leak and no work undertaken.... Left me very confused...
3)They put the car down as being registered 98??? strange when it was registered on 1/7/1992???
4)Couldn't get my postcode right on the invoice, this may be rather petty but i went over it over the phone thoroughly....
5)I had spoken to the parts dept who were supposed to sort a little discount out but never recieved.....?
Over all i am rather confused @ the s**t service i got. I work @ Lincoln Audi and know what ppl expect and this falls well short of a main dealer's level of service....if you can call it that??

[Blue MK2]

i think thats why Audi moved away with partners with VW coz VW have sh!t service down my area anyway

[Dizzie]

they seem alright at my main stealer. they get a little confused why I keep ordering mk2/3/4 bits though lol.

they let me loose in a R32 when I asked though, which was nice. Although I found the car a bit disapointment.

I'll try and buy my bits from them, but when I can sometimes save ?50 getting it from mail order I do that.

[G6dub]

WE have given up with main dealers, when ever they have had a car of ours in they have somehow messed up.

I use them for parts but the main parts departemnt is s**t, I know someone who works in the aftersales so he sorts out what i need, I don't have to pay up front for special oder parts and I get it all at a good discout

[jettaTx]

Yeah well i don't know what i should do any advise??
A letter to the service manager?? Does anyone have a no for customer services vw??

[Speedydub]

My local one (Southend) used to be sh!t. The aftersales when I bought my second car was rubbish, and the salesman was just damn rude when I went back with problems.

Fotunately, since then, theyve had a new showroom and a complete change of staff, and now they're pretty good. Salesman I boght my car off always makes the effort to come and ask how I'm getting on whenever I go in there  

Might be worth logging on to www.volkswagen.co.uk and getting the head office address to complain to if you're peeved with the service op.

Dubby  

[Fielder5757]

My local one in st albans is awful, I went in there asking if i put a GTI dash in with the rev counter, how much it would then be for them to rig the rev counter up. The only reply i got was:

"why do you want a rev counter"

Simple reply from me

"so i can see my revs"

[G6dub]

I would right a letter to the manager at the branch and also send a copy to vw customer serv head office and put in teh letter what you are doing, I tink it will make your local branch jump as they know you have been to the top