A tissue wrecked my air con....

[deanjames]

Yes apparently so, a tissue has been sucked into the system and wrecked the pollen filter.

I dropped the car off today becuase I have a strange humming sound coming from the air-con. I got a call this afternoon to say they have fixed it and the bill is going to be over £200.

question is, can they fix the car without my authorisation? I never said go to ahead with the repairs.

Also the car is still under warranty, do you think I should have to pay? It's an 06 GTi with 14k miles.

Like it wasnt bad enough having to drive round in a gay soft-top beetle all day....

[neg]

I wouldnt want to pay - especially if they didnt inform me there would have been a cost and not covered under warranty.

If you knew the cost you could have got it done elsewhere cheaper

[Hurdy]

I wouldnt want to pay - especially if they didnt inform me there would have been a cost and not covered under warranty.

If you knew the cost you could have got it done elsewhere cheaper

How can you get a tissue in your pollen filter I thought the air intakes for the aircon were covered by a fine grill anyway

[deanjames]

I wouldnt want to pay - especially if they didnt inform me there would have been a cost and not covered under warranty.

If you knew the cost you could have got it done elsewhere cheaper

How can you get a tissue in your pollen filter I thought the air intakes for the aircon were covered by a fine grill anyway

I asked them this, I didnt know they had a grill but it makes sense to me. They didnt call me back so I'm hoping when I go in the morning they won't try and bill me. I'll refuse to pay and see what happens

[Hurdy]

Ah, they will make up some tissue of lies to get you to pay

[deanjames]

Ah, they will make up some tissue of lies to get you to pay

Well I've had endless issues with this dealer before when they used to be VW/Audi so I should have expected this!

My S3 was there for 46 days once!

[Hurdy]

46 days...that's taking the p1ss to a whole new level

[WobGTI]

look i know the gti is a damn fine car but did you really have to put your love rag into the air con!!

seriously tho, how the hell does it cost £200 just to remove a bit of tissue?

Isnt the whole point of the filter to stop things like tissues from buggering up the system?

[deanjames]

Well it took some very blunt discussions with the service guy and then a quick convo with the manager and they agreed to cover it under warranty.

Still charged me 12 quid to put a new brakelight bulb in though!

Is this typical VW service?!!

[SteveP]

Well it took some very blunt discussions with the service guy and then a quick convo with the manager and they agreed to cover it under warranty.

Still charged me 12 quid to put a new brakelight bulb in though!

Is this typical VW service?!!

Glad to hear you got a result. 

I have found VW dealers to be a real mixed bag in terms of quality of service but have built up a good relationship with my local dealer now (they are less than 1 1/2 miles away from hoem which helps) and now they will always go out of there way to help me.

Popped in to ask a question about some parts last week and get some more screenwash and they just gave me the bottle for free, I know it costs them peanuts but I went away happy.