Author Topic: Tw4ts at he Dealership!  (Read 3467 times)

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Tw4ts at he Dealership!
« on: 24 January 2008, 18:29 »
Had my car booked into the dealers today, and no doubt it again turned into a crappy experience. What is it with these guys?? Do they only hire people with male reproductive organs on their foreheads :angry: Here is a list of event as they happened..

1. Car was booked in for 2pm. Was totally ignored by all staff... could it be something to do with the old attire i was wearing at the time??
2. Spoke to a member of staff at 2.15 who couldnt find why the car was going in?? Incompotence ooozing

3. 2.35 Checked to see if the car had even moved... of course it was still sitting where i parked it.

4. Told car was ready, taking 50mins more than the original 1hr quoted. Was then told to give it a wash would take another 25mins. Told them to pi$$ off and give me my keys.

5. WAs told that the outside temp display I had asked them to check mean that it would have to go back to them for approx 3days!!!!

6. Got back to the car to find the drivers side parked 8" from another car or like a TWOKer would park. Clearly visible mark on other car where my door had been opened on their car! :angry:

7. Got into car to find what can olny be described as dried cum stains on door handle, steering, gear knob, hand brake, passenger seat and centre console :angry: :angry:

8. Called out the staff to explain to them what had happened. They said the next time the car was in they would ensure it was cleaned both inside and out..

Do you really think my car should ever go back to them to$$ pots!! Although now its booked and I cant wait to give their courtesy car the love it deserves... anyone fancy a track day??? :evil: :evil:

p.s. It was Leeds Richard Alexander again!!



Offline JonnyG

  • I live here
  • *****
  • Posts: 888
Re: Tw4ts at he Dealership!
« Reply #1 on: 24 January 2008, 18:54 »
I know how you feel  :grin:     

I changed to JCT at Wakefield (for similar reasons)  :lipsrsealed:

and JCT were also £100 cheaper for my 1st longlife service  :shocked:

Alternatively you could give Harrogate a try....they seemed much better than Leeds
« Last Edit: 24 January 2008, 18:57 by JonnyG »
Current : Seat Cupra Lux, DSG, Magnetic Grey, Sept 2019
Gone :    Golf Mk 7 R, 5dr DSG, Pure White, March 2017
Gone :    Golf Mk 7 R, 5dr DSG, Tornado Red, March 2015
Gone :    Audi RS3, Daytona Grey, 7sp S-Tronic, Sept 2012
Gone :    Golf R, Rising Blue, 5dr DSG Mar 2010
Gone :    Golf R32, DBP, 5dr, DSG, Nov 2008
Gone :    Golf GTi ED30, Mar 2007

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Re: Tw4ts at he Dealership!
« Reply #2 on: 24 January 2008, 19:00 »
I changed to JCT at Wakefield (for similar reasons)  :lipsrsealed:

and JCT were also £100 cheaper for my 1st longlife service  :shocked:
I had this deep down feeling that I should have gone to the Wakey VW but decided it was quite far to go for something so trivial. How wrong i was!! I just find that because they are a JCT600 they tend to have much better customer service. Its Wakey all the way for me once this stuff is sorted!

Offline ginner

  • GTI forum regular
  • ***
  • Posts: 131
Re: Tw4ts at he Dealership!
« Reply #3 on: 24 January 2008, 20:21 »
I don't trust Richard Alexander either so changed to Wakey, but even they try it on because they thought my car was a lease car and told me I needed over £1200 of work including replacing 2, 6 month old tyres. They also informed me that the car has the wrong antifreeze in it (wtf) and I said well that's weird I've had the car for 40000 miles and have only ever taking it to Richard Alexander vw in Leeds so I'm going to look through my receipts to see if they have ever claimed to have changed my antifreeze and to ask them why the fook they have put the wrong antifreeze in. As usual in this country you just bend you over and they give it you up your exhaust pipe.

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Re: Tw4ts at he Dealership!
« Reply #4 on: 24 January 2008, 20:26 »
Very true!! I wonder how they knew your anti freeze was wrong?

Offline JonnyG

  • I live here
  • *****
  • Posts: 888
Re: Tw4ts at he Dealership!
« Reply #5 on: 24 January 2008, 20:29 »
At this rate we'll all be travelling to South Yorkshire or somewhere for our servicing  :laugh:  :grin:
Current : Seat Cupra Lux, DSG, Magnetic Grey, Sept 2019
Gone :    Golf Mk 7 R, 5dr DSG, Pure White, March 2017
Gone :    Golf Mk 7 R, 5dr DSG, Tornado Red, March 2015
Gone :    Audi RS3, Daytona Grey, 7sp S-Tronic, Sept 2012
Gone :    Golf R, Rising Blue, 5dr DSG Mar 2010
Gone :    Golf R32, DBP, 5dr, DSG, Nov 2008
Gone :    Golf GTi ED30, Mar 2007

Offline ginner

  • GTI forum regular
  • ***
  • Posts: 131
Re: Tw4ts at he Dealership!
« Reply #6 on: 24 January 2008, 20:43 »
How they knew it was the wrong antifreeze I don't know, maybe they taste it or it's a different colour or maybe knowing Richard Alexander they have left the empty container in my engine bay. :rolleyes:

Offline ginner

  • GTI forum regular
  • ***
  • Posts: 131
Re: Tw4ts at he Dealership!
« Reply #7 on: 24 January 2008, 20:45 »
Anyway I must scuttle of to the mk4 forum because I feel like i'm spying on the neighbours sexier daughter being on this forum and she has just turned round and seen me peeking.

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Re: Tw4ts at he Dealership!
« Reply #8 on: 24 January 2008, 20:48 »
Anyway I must scuttle of to the mk4 forum because I feel like i'm spying on the neighbours sexier daughter being on this forum and she has just turned round and seen me peeking.

lol

Offline Hurdy

  • Serious forum addict
  • *
  • Posts: 8,466
Re: Tw4ts at he Dealership!
« Reply #9 on: 24 January 2008, 21:42 »
Maybe us VW lovers should set up our own dealership and show the numpties how it should be done! :wink:
Seat Leon Cupra Black 290 DSG