Thanks Hurdy
Yes I have but first I will send my case to SMMT and to the head of Volkswagen UK.
If that does not solve it, then I will contact either or both Whatcar and Watchdog. Sound extreme but if that is what I need to do, then I will.
I’m not going away yet.
You see; what I worry about is they stated that I had not been able to prove this clunk/vibration but I was able to with my witness present and their head technician. My witness and I asked the technician if he heard/felt anything when I changed gear and he replied, 'yes he had', but further tests are needed. After oil was removed from the gearbox they said try that. I did, and it is still the same. I complained and they told me that their investigations have been exhausted so why don’t I try another retailer.
What worries me is that clunk/vibration, what was it? I have yet to recieve an answer, as they have not, for what ever reason, replied to my letter sent recorded delivery.
Anyway thanks for a great site, many kind people on here willing to help. That is fantastic.

Thanks guys.