Car is great but bonnet release has failed so can't check the oil, not a a great start.
Hey Mr Git, welcome to the forum!
To open your bonnet, get a second person to actually press DOWN, quite firmly, gently "bouncing" it - directly above the VW roundel (ie, abvove the location of the actuall bonnet catch) - whilst you try the bonnet release inside the car. When you hear the mechanism "click", open the bonnet, and then wind in the two innermost adjustable rubber buffers, say about half a turn!
Rgds