Well, traveled from Southampton upto Battersea, drove to Richmond as the trains are running properly, got the train the rest of the way.
Walked around their stock, introduced myself at reception, they contacted the sales manager. It was another 10 minutes before he appeared... he explained that somebody had broken procedure, taken the car to the Bodyshop to have a wheel refurbished without telling anybody, left the car there, and the bodyshop staff had gone home leaving the car locked inside...
I’ll have to go back up, but they’re knocking £500 off as a goodwill gesture!