Engine cover!

[davo245]

Finally!! Been in today to get my replacement cover hard plastic now not like the original.

So if you want one call dealers had mine done at johnsons VW they are now aware they are available also Vertu have them.

Can I ask which Johnsons VW this was, only I am picking my Clubsport up on Thursday from Stoke, but they did not seem to know there is a replacement.

This was from Johnsons VW at Wolverhampton  so get tem to call that branch mine is a GTI not a clubsport but presume covers will be same. Tell them to ask for Stuart in parts @ wolves if they call and and speak to someone who doesn't know about it presume they all should know at wolves thou said they had done a few covers.

Cheers for the info.

No problem let us know how you get on?

Spoke to them this morning, they checked the car for me and it does not have one fitted. The sales guy spoke to the service and parts department and was told that I will be getting one eventually, VW are working through it at the moment and replacing the ones that have been missing the longest first.

Sales bullsh!t that is🤣

Just speak to the service dept or parts and tell them you want a cover think it's a case of if you don't ask you don't get.
Bet he hasn't even mentioned it to parts or service anyway they can't be replacing yours it's never had one.
All the more reason they should fit one its a brand new car and the part is available in stock at other johnsons so they should fit one before you collect it.

[gavinl1967]

My car was in with VW today for a ‘bong’ investigation - for which a new steering wheel has been diagnosed.  I had hoped to get a new engine cover while it was in, but both items are on back order.  Hopefully I’ll have them fitted in the next few weeks.

[Parttimer]

Finally!! Been in today to get my replacement cover hard plastic now not like the original.

So if you want one call dealers had mine done at johnsons VW they are now aware they are available also Vertu have them.

Can I ask which Johnsons VW this was, only I am picking my Clubsport up on Thursday from Stoke, but they did not seem to know there is a replacement.

This was from Johnsons VW at Wolverhampton  so get tem to call that branch mine is a GTI not a clubsport but presume covers will be same. Tell them to ask for Stuart in parts @ wolves if they call and and speak to someone who doesn't know about it presume they all should know at wolves thou said they had done a few covers.

Cheers for the info.

No problem let us know how you get on?

Spoke to them this morning, they checked the car for me and it does not have one fitted. The sales guy spoke to the service and parts department and was told that I will be getting one eventually, VW are working through it at the moment and replacing the ones that have been missing the longest first.

Sales bullsh!t that is🤣

Just speak to the service dept or parts and tell them you want a cover think it's a case of if you don't ask you don't get.
Bet he hasn't even mentioned it to parts or service anyway they can't be replacing yours it's never had one.
All the more reason they should fit one its a brand new car and the part is available in stock at other johnsons so they should fit one before you collect it.

Just spoke to the service department, apparently I can have one fitted now if I want but will have to pay for it, or wait for the recall and get it done under waranty. Crazy.

[Tony Jazz]

So I guess the sale of goods act doesn't  apply here? Pay for a part that VW removed because it was faulty? How many times do these dealers want to shoot themselves in the foot? Unbelievable.

[Adam T7]

In this particular example the car was delivered without a Cover.
VW would quote the usual ‘reserve right to change specifications, yadder yadder’

[davo245]

Finally!! Been in today to get my replacement cover hard plastic now not like the original.

So if you want one call dealers had mine done at johnsons VW they are now aware they are available also Vertu have them.

Can I ask which Johnsons VW this was, only I am picking my Clubsport up on Thursday from Stoke, but they did not seem to know there is a replacement.

This was from Johnsons VW at Wolverhampton  so get tem to call that branch mine is a GTI not a clubsport but presume covers will be same. Tell them to ask for Stuart in parts @ wolves if they call and and speak to someone who doesn't know about it presume they all should know at wolves thou said they had done a few covers.

Cheers for the info.

No problem let us know how you get on?

Spoke to them this morning, they checked the car for me and it does not have one fitted. The sales guy spoke to the service and parts department and was told that I will be getting one eventually, VW are working through it at the moment and replacing the ones that have been missing the longest first.

Sales bullsh!t that is🤣

Just speak to the service dept or parts and tell them you want a cover think it's a case of if you don't ask you don't get.
Bet he hasn't even mentioned it to parts or service anyway they can't be replacing yours it's never had one.
All the more reason they should fit one its a brand new car and the part is available in stock at other johnsons so they should fit one before you collect it.

Just spoke to the service department, apparently I can have one fitted now if I want but will have to pay for it, or wait for the recall and get it done under waranty. Crazy.

That is utter sh!te customer service !!
My response to that would be fit one on before I collect it FOC or I won't have the car!

Out of intrest call johnsons Wolves quote them the reg see what they say.

[MaggotsRus]

Spoke to local dealer engine cover replacement booked in. There stocks showed 4000 items available, so plenty there. There is also another recall for the Golf which is booked in at the same time and it’s for the anti corrosion treatment checks for the door interiors. Not sure what that exactly is but it’s worth you folks checking for this recall as well, perhaps there is more information available when I get the car sorted.

[Sniffer]

 I booked my car in for a service a few weeks ago and, at the time, asked the Service Manager whether I would be getting a replacement engine cover fitted when it came in. He claimed to know nothing about the latest update and replied that I would have to wait for a letter from VW before I could have the work done.   

So, this week I dropped my car in at the dealers and the Service Adviser immediately looked at his screen and said,

"Oh, there's a note here from VW saying that your engine cover needs replacing, so I'll order one now."

"It should be here tomorrow, though, and I will give you a call later in the week to arrange another appointment. But, don't worry, it only takes 30 minutes to fit", he went on to say. 

So, I have now got to make the 30 mile round trip to the dealership, again, and hang around while they fit the damn thing! Why didn't they order the bloody part in advance and, surely, it doesn't take a whole 30 minutes to fit it? I suspect that I could do the job myself in less than 5 minutes.

On the plus side, it looks like my wait of over a year is nearly over. 

[davo245]

I called my dealer today to book a brake fluid change in the hope that it will improve my hit and miss braking and the said about the engine cover recall and they’d fit it Monday..

Time will tell..

I didn’t get the engine cover..

Why?

[davo245]

I booked my car in for a service a few weeks ago and, at the time, asked the Service Manager whether I would be getting a replacement engine cover fitted when it came in. He claimed to know nothing about the latest update and replied that I would have to wait for a letter from VW before I could have the work done.   

So, this week I dropped my car in at the dealers and the Service Adviser immediately looked at his screen and said,

"Oh, there's a note here from VW saying that your engine cover needs replacing, so I'll order one now."

"It should be here tomorrow, though, and I will give you a call later in the week to arrange another appointment. But, don't worry, it only takes 30 minutes to fit", he went on to say. 

So, I have now got to make the 30 mile round trip to the dealership, again, and hang around while they fit the damn thing! Why didn't they order the bloody part in advance and, surely, it doesn't take a whole 30 minutes to fit it? I suspect that I could do the job myself in less than 5 minutes.

On the plus side, it looks like my wait of over a year is nearly over. 

Most main dealers these days are totally useless no common sense they should stock at least 5 of them at each dealer.