It is shocking customer service from any manufacturer really never mind a premium brand! Don't think they will ever replace them tbh🤬
Apologies for going off topic, but picking up on your point about VW being a premium brand - I’ve never really considered that to be the case, although IMHO VW probably used to be near the top of the pile of the volume car manufacturers in terms of good build quality, which was one of the reasons I bought my first VW back in the early 2000’s. Are they near the top of the pile now? Probably not.
For me, a premium brand is one that offers higher quality (than the competition), exceptional customer service and an overall great customer experience and sadly, I don’t think those characteristics currently apply to VW - IMHO;
- quality is on a par with most volume car manufacturers but no better
- customer service is so-so; some dealers are good (some not so good), but VW themselves are poor in terms of communication, managing customer expectations and fixing issues within reasonable timescales
- failings on the above two points are unlikely to result in a great customer experience
VW do build great handling cars and customers loyal to the brand probably overlook some of the negatives such as mediocre customer service and recent (and ongoing) software issues because the cars are good to drive. However, if VW ever were a premium brand, sadly, I think they lost that status long ago.
Once again, apologies for going off topic
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