So update on this is that VW Birmingham have chosen to just ignore me since Friday of last week, despite promising to call me back on Monday and then again on Tuesday!
I raised a complaint with VW UK on Monday afternoon who called me back yesterday stating they would look into it.
Yesterday I took a call from VW Warrington telling me that VW Birmingham wanted the car back in so Warrington could inspect again as Birmingham wanted a video of the brakes and for Warrington to measure the thicknesses on the video as proof. Clearly Birmingham don't even trust another VW branch who are part of the same franchise!!!
VW Warrington collected my car earlier and I was expecting a call to say that having reviewed a second time all was now ok and no work needed to be done after all. To my surprise Warrington called and again stated the vehicle should not have been sold in that condition and Birmingham have now agreed to cover the cost of the replacement discs and pads all round. These have been changed today and my car has just been delivered back.
I've got to say that VW Warrington have been fantastic. They have supported me as a customer (despite not buying the vehicle from them or knowing me as a prior customer) and in my argument that the brakes were poor when the vehicle was sold. VW Birmingham have still not even had the courtesy to contacted me.
Moral of the story - stay away from VW Birmingham!
And just to add, a mate of mine had a very similar issue with them on a used car he bought just 2-3 months ago, so this isn't an isolated incident with them.
Thanks for everyone's input
