Author Topic: Clubsport order thread  (Read 180957 times)

Offline Jonny2021

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Re: Clubsport order thread
« Reply #730 on: 24 July 2023, 13:27 »


Just a word of warning if it’s being bought on a previously supported VW finance package you will need to usually take delivery of it within 7 days of it arriving or the original finance package will not be honoured.

Of course if you are paying cash it shouldn’t matter
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Thanks for the heads up Evo.....   the dealership contact actually suggested to wait for the new plate and when I said Yes OK, he just replied to say that he'd book us in for a 1st Sept collection..... wonder if he knows about this condition .....  after such a long wait the last thing I want is to lose out on the original finance agreement.

Offline evo1986

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Re: Clubsport order thread
« Reply #731 on: 24 July 2023, 17:48 »
Yes I would be very careful it used to be quite a long winded process that once the vehicle was available for delivery they would only re-open the finance campaign and it had to be delivered with 7 days of them opening the campaign. The retailer would need to contact VW finance to re-open the campaign to be able to send you finance documents to complete and VW finance would ask for the vehicle order number to check where it is and how long it’s been on site. If it has been on site more than 7 days they wouldn’t open the campaign I had a few managers make that mistake when I was at VW so try and speak to the business manager at the dealership because the sales person probably won’t have any clue about the behind the scenes process or policies….
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Offline evo1986

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Re: Clubsport order thread
« Reply #732 on: 24 July 2023, 17:49 »
If you lose the old finance campaign I can imagine the current rates will be horrific in comparison….
Sales Manager
Select Car Leasing West Midlands
Leeevans@selectcarleasing.co.uk
WhatsApp: 07389107119

Former General sales manager at Volkswagen for over 13 years.

Offline The_Doc

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Re: Clubsport order thread
« Reply #733 on: 24 July 2023, 18:54 »
FWIW I can’t purchase my car before the end of November, it’s due to be delivered about 3-4 weeks earlier than that, and my dealer has agreed that I can pick it up when needed, and that I’m on the original finance package. Not sure if that’s them doing something abnormal or not, but I have it in writing.
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Offline evo1986

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Re: Clubsport order thread
« Reply #734 on: 24 July 2023, 19:39 »
Fingers crossed for you…. :shocked:
Sales Manager
Select Car Leasing West Midlands
Leeevans@selectcarleasing.co.uk
WhatsApp: 07389107119

Former General sales manager at Volkswagen for over 13 years.

Offline evo1986

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Re: Clubsport order thread
« Reply #735 on: 25 July 2023, 10:17 »
I have just logged into the VW system and apologies they have changed there policy here it is below in black and white. Just because some idiot who has no experience at a dealer has sent an email means nothing I am afraid.

Any vehicle purchased on finance from VW finance delivered to your site must be handed over within 14 days of arrival to qualify for previous campaigns.
Any vehicles that have been on site for more than 14 days with a valid proposal on a campaign that has now exceeded the payout window must be pre-proposed using a current campaign
Sales Manager
Select Car Leasing West Midlands
Leeevans@selectcarleasing.co.uk
WhatsApp: 07389107119

Former General sales manager at Volkswagen for over 13 years.

Offline Jonny2021

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Re: Clubsport order thread
« Reply #736 on: 25 July 2023, 22:54 »
I have just logged into the VW system and apologies they have changed there policy here it is below in black and white. Just because some idiot who has no experience at a dealer has sent an email means nothing I am afraid.

Any vehicle purchased on finance from VW finance delivered to your site must be handed over within 14 days of arrival to qualify for previous campaigns.
Any vehicles that have been on site for more than 14 days with a valid proposal on a campaign that has now exceeded the payout window must be pre-proposed using a current campaign

Nice work Evo.... looks like I might be taking delivery sooner rather than later then !
I've a neighbour that works for VW and have asked him the same question but not had a reply from him yet.
I'm passing the dealership tomorrow, so I'll be popping in and asking them face to face.

Offline evo1986

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Re: Clubsport order thread
« Reply #737 on: 26 July 2023, 07:32 »
It is all clearly stated on the VWFS Hub, unfortunately unless they’ve been in the situation before and had a customer totally screwed over because of it they might not be aware of the policy.

However given how the cost of borrowing has increased VW finance will do everything in their power to not honour the original finance package.

When the business manager phones VW finance to get the campaign re-opened to send you your docs they ask for the VW order number to check when it arrived….

So glad I keep an eye on things on here  :wink:
Sales Manager
Select Car Leasing West Midlands
Leeevans@selectcarleasing.co.uk
WhatsApp: 07389107119

Former General sales manager at Volkswagen for over 13 years.

Offline Jonny2021

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Re: Clubsport order thread
« Reply #738 on: 26 July 2023, 20:15 »
It is all clearly stated on the VWFS Hub, unfortunately unless they’ve been in the situation before and had a customer totally screwed over because of it they might not be aware of the policy.

However given how the cost of borrowing has increased VW finance will do everything in their power to not honour the original finance package.

When the business manager phones VW finance to get the campaign re-opened to send you your docs they ask for the VW order number to check when it arrived….

So glad I keep an eye on things on here  :wink:

I went to the dealership today and asked this question and was assured that although indeed the interest rates had as good as doubled since the order was accepted they would indeed honour the agreement.
I went on to say that I understood they might be willing to accept it but what about VW Finance ?
And the salesman suggested that they had honoured other sales, as if they hadn't then they'd have stacks of cars unsold  because buyers would simply walk away from the deal unable to afford the newly presented offer.
As a matter of course, I've put the context of the conversation and agreement in writing to them.
I'm still wondering if I should double check with VW Finance directly ...  might just well call them tomorrow to get my current settlement figure and ask the question !

Offline Jonny2021

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Re: Clubsport order thread
« Reply #739 on: 26 July 2023, 20:20 »
Just thinking..... 7 days is a bit of a short lead time.... there must be examples where people go on holiday for 14 nights or longer and based on this 7 day rule they'd all be exposed to issue on that basis !?!
So there must be some exceptions ....

I'd agree that there must be some sort of time limit... to also ensure that customers don't order a car and just leave it for a couple of months sat idle at the dealers..... I'd think 21 days would be more realistic.