I heard there was a portal of some sort, but I also heard that it got taken down as it was causing more frustration from customers rather than positives !?
As @WelshGolf has said, the online tracker was taken down. Frustrated customers were seeing no movement on the tracker for the build progress of their cars, so were taking their frustration out on VW Customer Services.
When the tracker was working, it didn’t always show the correct up to date information. There have been a number of instances of forum members having collected their cars and the tracker was still showing them as being in transit to the UK from the factory.
My dealer has had loads of cars suddenly appear at the docks when they didn't even know they were built.
Seems that in the absence of the tracker, things aren’t any better in terms of dealers having access to accurate up to date information

. If VW aren’t keeping the dealers informed, then what hope is there for a customer finding out what’s going on with their car’s build progress?
IMHO VW have never been good at providing accurate, timely information

.