Hello all, long time lurker here.
I have read and kept up to date from the very beginning of the this poll/forum and not found any reference to what was said to me by the VW dealership work shop where my car currently resides, since last Wednesday.
It went in for a service and a couple of recalls, one of them being the software update.
What I should say is that the car (GTD) is running the 1664 software and yes I have experienced the SOS errors/faults and bongs that a lot of the members on this forum have experienced.
Rightly or wrongly I chose to put up with all of this until VW released a stable software fix, hence waiting until now to book it in to the workshop.
The workshop phoned me last Wednesday to say they were having trouble installing the software, over the following days they tried numerous times with no success. They escalated the issue to VW UK and then eventually onto VW Germany.
The workshop phoned today to say the reason why the software was not installing was because of the rear camera and the the way it was installed. They said they could install the software with the camera disconnected and left disconnected. I did point out that the camera was installed by the same VW dealership, be it located in another county.
Has anybody else heard of the rear camera being the reason why the software cannot be updated?
Apologies for the long explanation, just wanted to give context